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Audio analytics Market

Audio analytics Market

Global Audio Analytics Market – Drivers, Restraints, Opportunities, Trends, and Forecast up to 2024

There are several industries where audio analytics can have a positive impact. Some of the major areas where audio analytics could be deployed are contact/support centres, BFSI, retail and eCommerce, telecom and IT, and healthcare. With its implementation, the industries can reduce the overall business process cost by leveraging technologies including artificial intelligence and machine learning. This will help the organizations in automation and improve business processes, thus resulting in enhanced customer’s experience.

Global audio analytics market is categorized based on the presence of diversified small and large vendors. Avaya, NICE, and Verint are some of the key vendors and are increasing their footprint, however small vendors are competing with them in the global market by maintaining competitive pricing and customized product offering. By entering into alliances and strategic partnerships with other players in the market, the global vendors are expected to grow further during the forecast period.

According to Infoholic Research, the global audio analytics market will grow at a CAGR of 18.2% during the forecast period 2018–2024. The aim of this report is to define, describe, and forecast the audio analytics market on the basis of segments, which includes type, component, end-user, and regions. In addition, it helps the venture capitalists in understanding the companies better and make well-informed decisions. It is primarily designed to provide the company’s executives with strategically substantial competitor information, data analysis, and insights about the market, development, and implementation for an effective marketing plan.

The global audio analytics market is categorized based on four segments – type, component, end-user, and regions.

  • By Type includes Speech, Voice, and Others
  • By Component includes Search Engine, Indexing, Analysis and Query, Reporting and Visualization
  • By End-User includes Contact/support centres, BFSI, Telecom & IT, Retail & eCommerce, Healthcare, and Others
  • Regions include Americas, EMEA, and APAC (Americas include North America and Latin America; EMEA includes Europe, Middle East and Africa; APAC include East Asia, South Asia, South–East Asia, and Oceania)
  • The report comprises an analysis of vendor profile, which includes financial status, business units, key business priorities, SWOT, business strategies, and views.
  • The report covers the competitive landscape, which includes M&A, joint ventures & collaborations, and competitor comparison analysis.
  • In the vendor profile section, for companies that are privately held, the financial information and revenue of segments will be limited.
The key players offering audio analytics solutions across the globe include:
  • Avaya
  • Genesys
  • NICE
  • SESTEK
  • Verint
Some of the other prominent players in the audio analytics market include:
  • CallMiner
  • Sound Intelligence
  • Yactraq Online


1 Executive Summary
1.1 Audio Analytics Market Share by Type and by Component (2017 and 2024 )
2 Industry Outlook
2.1 Industry Snapshot
2.1.1 Industry Overview
2.1.2 Industry Trends
3 Market Snapshot
3.1 Total Addressable Market
3.2 Segment Addressable Market
3.2.1 PEST Analysis
3.2.2 Porter’s Five Force Analysis
3.3 Related Markets
4 Market Characteristics
4.1 Market Evolution
4.2 Market Segmentation
4.3 Market Dynamics
4.3.1 Drivers
4.3.1.1 Increasing demand for conversational customer relationship management (CRM) services
4.3.1.2 Advancements in security systems
4.3.1.3 Proliferation of voice-enabled devices
4.3.2 Restraints
4.3.2.1 Demand for data scientist with adequate NLP skills
4.3.2.2 High initial setup cost
4.3.2.3 Integration of audio analytics technology with existing infrastructure
4.3.3 Opportunities
4.3.3.1 Growth of conversational platforms with AI across industries
4.3.3.2 Enhanced customer experience
4.3.3.3 Lower operational expenditure due to high levels of automation
4.3.4 DRO – Impact Analysis
5 Audio Analytics Market, By Type
5.1 Overview
5.2 Speech
5.3 Voice
5.4 Others
6 Audio Analytics Market, By Component
6.1 Overview
6.2 Speech Engine
6.3 Indexing, Analysis and Query
6.4 Reporting and Visualization
7 Audio Analytics Market, By End User
7.1 Overview
7.2 Contact / Support Centers
7.3 BFSI
7.4 Telecom & IT
7.5 Retail & eCommerce
7.6 Healthcare
7.7 Others
8 Audio Analytics Market, By Geography
8.1 Overview
8.2 Americas
8.3 EMEA
8.4 APAC
9 Competitive Landscape
9.1 Competitor Analysis
9.2 Product/Offerings Portfolio Analysis
9.3 Market Developments
9.3.1 Mergers & Acquisitions (M&A)
9.3.2 Product Launches & Exhibitions
10 Vendor Profiles
10.1 Avaya
10.1.1 Overview
10.1.2 Product Profile
10.1.3 Business Units
10.1.4 Geographic Revenue
10.1.5 Recent Developments
10.1.6 Business Focus
10.1.7 SWOT Analysis
10.2 Genesys
10.2.1 Overview
10.2.2 Product Profile
10.2.3 Recent Developments
10.2.4 Business Focus
10.2.5 SWOT Analysis
10.3 NICE
10.3.1 Overview
10.3.2 Product Profile
10.3.3 Business Units
10.3.4 Geographic Revenue
10.3.5 Recent Developments
10.3.6 Business Focus
10.3.7 SWOT Analysis
10.4 SESTEK
10.4.1 Overview
10.4.2 Product Profile
10.4.3 Business Focus
10.4.4 SWOT Analysis
10.5 Verint
10.5.1 Overview
10.5.2 Product Profile
10.5.3 Business Units
10.5.4 Geographic Revenue
10.5.5 Recent Developments
10.5.6 Business Focus
10.5.7 SWOT Analysis
11 Companies to Watch for
11.1 CallMiner
11.1.1 Overview
11.1.2 Product Profile
11.1.3 Analyst Opinion
11.2 Sound Intelligence
11.2.1 Overview
11.2.2 Product Profile
11.2.3 Analyst Opinion
11.3 Yactraq Online
11.3.1 Overview
11.3.2 Product Profile
11.3.3 Analyst Opinion
12 Annexure
12.1 Report Scope
12.2 Research Methodology
12.2.1 Data Collation & In-house Estimation
12.2.2 Market Triangulation
12.2.3 Forecasting
12.3 Study Declarations
12.4 Report Assumptions
12.5 Abbreviations
Tables
TABLE 1 GLOBAL AUTONOMOUS VEHICLES MARKET BY COMPONENT, MARKET VALUE 2017–2024 ($MILLION)
TABLE 2 GLOBAL AUDIO ANALYTICS MARKET BY COMPONENT, MARKET VALUE 2017–2027 ($MILLION)
TABLE 3 GLOBAL AUDIO ANALYTICS SPEECH ENGINE MAREKT BY REGION, 2017–2024 ($MILLION)
TABLE 4 GLOBAL AUDIO ANALYTICS INDEXING, ANALYSIS AND QUERY MARKET BY REGION 2017–2024 ($MILLION)
TABLE 5 GLOBAL AUDIO ANALYTICS REPORTING AND VISUALIZATION MARKET BY REGION 2017–2024 ($MILLION)
TABLE 6 GLOBAL AUDIO ANALYTICS BY VEHICLE TYPE, 2017–2024 ($MILLION)
TABLE 7 GLOBAL AUDIO ANALYTICS MARKET VALUE, BY GEOGRAPHY, 2017–2024 ($MILLION)
TABLE 8 PRODUCT/OFFERINGS PORTFOLIO ANALYSIS: AUDIO ANALYICS MARKET
TABLE 9 MERGER & ACQUISITION, 2013–2018
TABLE 10 PRODUCT LAUNCHES & EXHIBITIONS, 2013–2018
TABLE 11 AVAYA: OVERVIEW SNAPSHOT
TABLE 12 AVAYA: PRODUCT PROFILE
TABLE 13 AVAYA: BUSINESS UNITS
TABLE 14 AVAYA: GEOGRAPHIC REVENUE
TABLE 15 AVAYA: RECENT DEVELOPMENTS
TABLE 16 AVAYA: SWOT ANALYSIS
TABLE 17 GENESYS: OVERVIEW SNAPSHOT
TABLE 18 GENESYS: PRODUCT PROFILE
TABLE 19 GENESYS: RECENT DEVELOPMENTS
TABLE 20 GENESYS: SWOT ANALYSIS
TABLE 21 NICE: OVERVIEW SNAPSHOT
TABLE 22 NICE: PRODUCT PROFILE
TABLE 23 NICE: BUSINESS UNITS
TABLE 24 NICE: GEOGRAPHIC REVENUE
TABLE 25 NICE: RECENT DEVELOPMENTS
TABLE 26 NICE: SWOT ANALYSIS
TABLE 27 SESTEK: OVERVIEW SNAPSHOT
TABLE 28 SESTEK: PRODUCT PROFILE
TABLE 29 SESTEK: SWOT ANALYSIS
TABLE 30 VERINT: OVERVIEW SNAPSHOT
TABLE 31 VERINT: PRODUCT PROFILE
TABLE 32 VERINT: BUSINESS UNITS
TABLE 33 VERINT: GEOGRAPHIC REVENUE
TABLE 34 VERINT: RECENT DEVELOPMENTS
TABLE 35 VERINT: SWOT ANALYSIS
TABLE 36 CALLMINER: PRODUCT PROFILE
TABLE 37 SOUND INTELLIGENCE: PRODUCT PROFILE
TABLE 38 YACTRAQ ONLINE: PRODUCT PROFILE
TABLE 39 RESEARCH METHODOLOGY OF GLOBAL AUDIO ANALYTICS MARKET: TRIANGULATION
Charts
CHART 1 GLOBAL AUDIO ANALYTICS MARKET REVENUE, 2017–2024 ($MILLION)
CHART 2 PEST ANALYSIS: XXXXXXX MARKET
CHART 3 PORTER’S 5 FORCE ANALYSIS: AUDIO ANALYTICS MARKET
CHART 4 SEGMENTATION: AUDIO ANALYTICS MARKET
CHART 5 MARKET DYNAMICS – DRIVERS, RESTRAINTS & OPPORTUNITIES
CHART 6 DRO – IMPACT ANALYSIS: AUDIO ANALYTICS MARKET
CHART 7 GLOBAL AUDIO ANALYTICS MARKET BY TYPE, 2017–2024 ($MILLION)
CHART 8 GLOBAL AUDIO ANALYTICS TYPE MARKET BY SPEECH 2017–2024 ($MILLION)
CHART 9 GLOBAL AUDIO ANALYTICS TYPE MARKET BY VOICE 2017–2024 ($MILLION)
CHART 10 GLOBAL AUDIO ANALYTICS TYPE MARKET BY OTHERS 2017–2024 ($MILLION)
CHART 11 GLOBAL AUDIO ANALYTICS MARKET BY COMPONENT, 2017–2021 ($MILLION)
CHART 12 GLOBAL AUDIO ANALYTICS COMPONENT MARKET BY SPEECH ENGINE 2017–2024 ($MILLION)
CHART 13 GLOBAL AUDIO ANALYTICS COMPONENT MARKET BY INDEXING, ANALYSIS AND QUERY 2017–2024 ($MILLION)
CHART 14 GLOBAL AUDIO ANALYTICS COMPONENT MARKET BY REPORTING & VISUALIZATION 2017–2024 ($MILLION)
CHART 15 GLOBAL AUDIO ANALYTICS MARKET BY END-USER, 2017–2020 ($MILLION)
CHART 16 GLOBAL AUDIO ANALYTICS MARKET BY END-USER, 2021–2024 ($MILLION)
CHART 17 GLOBAL AUDIO ANALYTICS END-USER MARKET BY CONTACT / SUPPORT CENTRES 2017–2024 ($MILLION)
CHART 18 GLOBAL AUDIO ANALYTICS END-USER MARKET BY BFSI 2017-2024 ($MILLION)
CHART 19 GLOBAL AUDIO ANALYTICS END-USER MARKET BY TELECOM & IT 2017-2024 ($MILLION)
CHART 20 GLOBAL AUDIO ANALYTICS END-USER MARKET BY RETAIL & ECOMMERCE 2017-2024 ($MILLION)
CHART 21 GLOBAL AUDIO ANALYTICS END-USER MARKET BY HEALTHCARE 2017-2024 ($MILLION)
CHART 22 GLOBAL AUDIO ANALYTICS END-USER MARKET BY OTHERS 2017-2024 ($MILLION)
CHART 23 GLOBAL AUDIO ANALYTICS MARKET, BY REGION, 2017–2024 ($MILLION)
CHART 24 AUDIO ANALYTICS AMERICAS MARKET 2017–2024 ($MILLION)
CHART 25 AUDIO ANALYTICS EMEA MARKET 2017–2024 ($MILLION)
CHART 26 AUDIO ANALYTICS APAC MARKET 2017–2024 ($MILLION)

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