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Unified Communications and Collaboration (UC&C) Market in the EMEA Region 2015-2019

Unified Communications and Collaboration (UC&C) Market in the EMEA Region 2015-2019

About Unified Communications and Collaboration

UC&C is a system that integrates the real-time communication services, such as telephony instant messaging, videoconferencing, data sharing, and others, with non-real-time communication services, such as unified messaging (e-mail, SMS, and fax). It enables an individual to send a message on one medium and receive the same message on another medium. For instance, one can receive a voicemail message and choose to access it through e-mail or a cell phone. It is used in various sectors such as Healthcare, Education, Finance and Banking, and Hospitality. It enables better collaboration by unifying different modes of communications into a single and combined user experience.

TechNavio's analysts forecast the UC&C market in the EMEA region to grow at a CAGR of 12.31 percent over the period 2014-2019.

Covered in this Report

This report covers the present scenario and the growth prospects of the UC&C market in the EMEA region for the period 2015-2019. To calculate the market size, the report considers revenue generated from UC&C software and services. In addition, the report provides the deployment model of the software and services offered by the vendors. It considers the revenue generated from the technologies used in cell phones:

  • Collaboration tools
  • Video conferencing
  • PBX extensions
  • Others: It includes customer care applications and contact center applications
TechNavio's report, Unified Communications and Collaboration (UC&C) Market in the EMEA Region 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the UC&C market landscape in the EMEA region and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key Vendors
  • Avaya
  • Cisco Systems
  • Microsoft
  • Unify
Other Prominent Vendors
  • 8x8
  • Alcatel Lucent
  • BroadSoft
  • Dell
  • Genesys Telecommunications Laboratories
  • HP
  • Huawei Technologies
  • Interactive Intelligence
  • Jupiter Networks
  • Logitech International
  • Mitel Networks
  • NEC
  • Orange
  • Polycom
  • RingCentral
  • ShoreTel
  • Verizon Communications
Market Driver
  • Emergence of Cloud Solutions
  • For a full, detailed list, view our report
Market Challenge
  • Compatibility Issues with Various Components
  • For a full, detailed list, view our report
Market Trend
  • Adoption of UCaaS Technology
  • For a full, detailed list, view our report
Key Questions Answered in this Report
  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

TechNavio Announces the Publication of its Research Report – UC&C Market in the EMEA Region 2015-2019

TechNavio recognizes the following companies as the key players in the UC&C Market in the EMEA Region: Avaya Inc., Cisco Systems, Inc., Microsoft Corp. and Unify GmbH & Co. KG.

Other Prominent Vendors in the market are: 8x8, Alcatel-Lucent, BroadSoft, Dell, Genesys Telecommunications Laboratories, Hewlett-Packard, Huawei Technologies, Interactive Intelligence, Juniper Networks, Logitech International, Mitel Networks, NEC, Orange, Polycom, RingCentral, ShoreTel and Verizon Communications.

Commenting on the report, an analyst from TechNavio’s team said: “The increased adoption of Unified Communications as a Service (UCaaS) technology is one of the major trends in the market. To overcome the high implementation costs of UC&C systems, several organizations have started outsourcing this service.

According to the report, the emergence of cloud solutions is a major driver in the UC&C Market in the EMEA Region. UC has a value chain that enables users to communicate from anywhere, at anytime, using any device. It helps integrate real-time communication and provides cost-effective solutions to organizations.

Further, the report states that the incompatibility between various UC&C system components will pose a major challenge for the market. The presence of a large number of vendors in the UC&C market creates confusion in the mind of users trying to select the technology that would integrate the best with their existing systems.

Companies Mentioned

Avaya , Cisco Systems, Microsoft , Unify , 8x8, Alcatel Lucen, BroadSoft, Dell, Genesys Telecommunications Laboratories, HP, Huawei Technologies, Interactive Intelligence, Jupiter Networks, Logitech Internationa, Mitel Networks, NEC, Orange,Polycom, RingCentral, ShoreTel, Verizon Communications

  • Executive Summary
  • List of Abbreviations
  • Scope of the Report
    • Market Overview
    • Product Offerings
  • Market Research Methodology
    • Market Research Process
    • Research Methodology
      • Table Market Research Methodology
  • Introduction
  • Market Landscape
    • Market Overview
      • Table UC&C System
    • Evolution of UC&C Model
      • Table Four Stages of Evolution
    • UC&C Market Size and Forecast in EMEA Region
      • Table UC&C Market in EMEA Region 2014-2019 (US$ billion)
    • Market Share of EMEA Region by Revenue
      • Table Market Share of EMEA Region by Revenue 2014 and 2019
      • Table Global UC&C Market by Region 2014-2019
    • UC&C market in EMEA Region by Deployment Model
      • Table UC&C Market in EMEA Region by Deployment Model 2014
    • Five Forces Analysis
  • Market Segmentation by Technology
    • Table Segmentation of UC&C Market in EMEA Region by Technology 2014
  • Key Leading Countries
    • France
    • Germany
    • UK
  • Buying Criteria
  • Market Growth Drivers
    • Table Cloud-based UC versus On-premises UC
  • Drivers and their Impact
  • Market Challenges
  • Impact of Drivers and Challenges
  • Market Trends
  • Trends and their Impact
  • Vendor Landscape
    • Competitive Scenario
    • Major Vendors
    • Other Prominent Vendors
  • Key Vendor Analysis
    • Avaya
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue 2013
        • Table Avaya: Business Segmentation by Revenue 2013
      • Business Segmentation by Revenue 2012 and 2013
        • Table Avaya: Business/Product Segmentation by Revenue 2012 and 2013 (US$ million)
      • Geographical Segmentation by Revenue 2013
        • Table Avaya: Geographical Segmentation by Revenue 2013
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
    • Cisco Systems
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue
        • Table Business Segmentation of Cisco Systems by Revenue 2013
        • Table Business Segmentation of Cisco Systems by Revenue 2011-2013 (US$ billion)
      • Geographical Segmentation by Revenue
        • Table Geographical Segmentation of Cisco Systems by Revenue 2013
      • Business Strategy
      • Key Information
      • SWOT Analysis
    • Microsoft
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue 2013
        • Table Microsoft: Business Segmentation by Revenue 2013
      • Business Segmentation by Revenue 2012 and 2013
        • Table Microsoft: Business Segmentation by Revenue 2012 and 2013(US$ billion)
      • Geographical Segmentation by Revenue 2013
        • Table Microsoft: Geographical Segmentation by Revenue 2013
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
    • Unify
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue 2013
        • Table Unify: Business Segmentation by Revenue 2013
      • Industry Solutions
        • Table Unify: Industry Solutions
      • Key Services
        • Table Unify: Key Services
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
  • Other Reports in this Series

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