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UC 2.0 Services Market – Global Market Research 2015-2019

About UC 2.0 services

Enterprises focus on integrating their real-time communication tools such as text messaging, video conferencing, voice messaging, and other mobility features in their products to leverage the advancements in communication technology. The widespread implementation of unified communication has made business communication fast and has improved the business productivity.

Usage of on-premises infrastructure for integrating business communication is the standard practice. However, there is a growth in the traction for cloud-based unified communication and collaboration among large enterprises because of its inherent benefits such as cost reduction, improved scalability, and enhanced efficiency.

Improvements in communications bandwidth, rise of third-platform services, and increased need for collaboration are the major drivers, especially for developed economies. Major technological developments such as VoIP, VoLTE and session initiation protocol have enhanced the customer experience by providing improvement in quality of service.

Technavio's analysts forecast the global UC 2.0 services market to grow at a CAGR of 11.42% over the period 2014-2019.

Covered in this report

This report covers the information about the overview of the global UC 2.0 services market. It also includes market segmentation by applications (telephony, conferencing, email and messaging, collaboration applications, contact centers, and CEBP), end-users, and by geography. In addition, it covers the brief information about the overview of UC and its types, characteristics, benefits, and deployment models.

Technavio's report, Global UC 2.0 Services Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects in the coming years. The report also includes profile of key vendors operating in this market.Key vendors

  • Avaya
  • Cisco Systems
  • Ericsson
  • Genband
  • Microsoft
  • Mitel
  • NEC
  • Unify
Other prominent vendors
  • 8x8
  • Aastra Technologies
  • Alcatel-Lucent
  • Broadsoft
  • Configure
  • Corex
  • CSC
  • Damovo
  • Dell
  • Genesys Telecommunications Laboratories
  • Hewlett-Packard
  • Huawei Technologies
  • IBM
  • Interactive Intelligence
  • ITALTEL
  • Juniper Networks
  • Logitech International
  • Mindtree
  • Orange
  • Polycom
  • RingCentral
  • ShoreTel
  • Toshiba
  • Verizon Communications
Market driver
  • Rise in adoption of cloud-based service delivery model
  • For a full, detailed list, view our report
Market challenge
  • Security concerns
  • For a full, detailed list, view our report
Market trend
  • Integration of UC and social networking
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


  • Executive summary
    • Highlights
  • Scope of the report
    • Market overview
    • Top-vendor offerings
      • Table Product and services offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
  • Market landscape
    • Market overview
    • Market size and forecast
      • Table Global UC 2.0 services market 2014-2019 ($ billions)
    • Five forces analysis
      • Table Five forces analysis
  • Overview of UC
    • Table Integration of real-time and non-real-time communications
    • Table Difference between traditional and modern technologies
    • Types of UC
      • Table Types of UC solutions and applications
    • Characteristics of UC 2.0
      • Table Characteristics of UC 2.0
    • Evolution of UC 2.0 model
      • Table Evolution of UC 2.0 model
    • Benefits of UC 2.0 model
    • Deployment models
      • Table Advantages of hosted UC over on-premise UC
  • Market segmentation by application
    • Table Global UC 2.0 services market by application 2014
    • Table Importance of UC 2.0 among enterprises by application
  • Market segmentation by end-user
    • Table Global UC 2.0 services market by end-user 2014
  • Geographical segmentation
    • Regions
      • Table Global UC 2.0 services market by region 2014
  • Market drivers
    • Table Number of mobile phone subscriptions worldwide in 2014 (millions)
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
  • Vendor landscape
    • Competitive scenario
    • Key vendors
    • Other prominent vendors
  • Key vendor analysis
    • Avaya
      • Table Avaya: Business segmentation by revenue 2014
      • Table Avaya: Business segmentation by revenue 2013 and 2014 ($ billions)
      • Table Avaya: Geographical segmentation by revenue 2014
    • Cisco Systems
      • Table Cisco Systems: Business segmentation by revenue 2014
      • Table Cisco Systems: Business segmentation by revenue 2013 and 2014 ($ billions)
      • Table Cisco Systems: Geographical segmentation by revenue 2014
    • Ericsson
      • Table Ericsson: Business segmentation by revenue 2014
      • Table Ericsson: Business segmentation by revenue 2013 and 2014 ($ billions)
      • Table Ericsson: Geographical segmentation by revenue 2014
    • GENBAND
    • Microsoft
      • Table Microsoft: Business segmentation 2014 by revenue
      • Table Microsoft: Business segmentation by revenue 2013 and 2014 ($ billions)
      • Table Microsoft: Geographical segmentation by revenue 2014
    • Mitel
      • Table Mitel: Business segmentation by revenue 2014
      • Table Mitel: Business segmentation by revenue 2013 and 2014 ($ millions)
      • Table Mitel: Geographical segmentation by revenue 2014
    • NEC
      • Table NEC: Business segmentation by revenue 2015
      • Table NEC: Business segmentation by revenue 2014 and 2015 ($ billions)
      • Table NEC: Geographical segmentation by revenue 2015
    • Unify
  • Appendix
    • List of abbreviations
  • Explore Technavio

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