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UC Market in SMBs in the US 2015-2019

About Unified Communication

A UC system integrates communication channels such as unified messaging, video conferencing, voicemails, IM, presence information, fax, and emails. This form of communication helps enterprises speed up decision making and reduce travel time. Integration of services such as audio and web conferencing, IM, and video conferencing enables users to locate an individual and communicate using the mode available. SMBs seek effective communication solutions that enhance mobility, productivity, and customer service, and prevent internet or system errors to ensure continuity in operations.

TechNavio's analysts forecast the Unified Communication market in SMBs in the US to grow at a CAGR of 13.82 percent over the period 2014-2019.

Covered in this Report

The Unified Communication market in SMBs in the US is divided on three segments: On-premise, On-demand, and On-device.

TechNavio's report, Unified Communication Market in SMBs in the US 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It also covers market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

Key Vendors (Devices)

  • Avaya
  • Cisco
  • Microsoft
  • Polycom
  • Unify
Other Vendors
  • Citrix Systems
  • Critical Links
  • Digium
  • Good Technology
  • Happiest Minds Technologies
  • IBM
  • Interactive Intelligence
  • ShoreTel
  • Toshiba
  • Toshiba
  • Verizon Communications
Market Driver
  • Presence of Advanced Communication Infrastructure
  • For a full, detailed list, view our report
Market Challenge
  • High Initial Investment
  • For a full, detailed list, view our report
Market Trend
  • Increase in Share of Cloud-based Segment
  • For a full, detailed list, view our report
Key Questions Answered in this Report
  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – UC Market in SMBs in the US 2015-2019

Technavio recognizes the following companies as the key players in the UC Market in SMBs in the US: Avaya Inc., Cisco Systems Inc., Microsoft Corp., Polycom Inc. and Unify GmbH & Co. KG

Other Prominent Vendors in the market are: Citrix Systems, Critical Links, Digium, Good Technology, Happiest Minds, Interactive Intelligence, IBM, ShoreTel, Toshiba and Verizon Communications.

Commenting on the report, an analyst from Technavio’s team said: “Cloud-based UC systems are gaining considerable traction among small and medium businesses in the country. Ownership costs associated with IT infrastructure solutions for UC have increased, triggering an increase in the development of cloud-based UC systems. SMBs prefer cloud-based UC services over on-premises IT solutions because of the high initial CAPEX and maintenance costs associated with the latter.”

According to the report, rapid advances in the communication infrastructure space in the US have paved the way for the emergence of innovations such as complex voice and data transmission. UC services have helped SMBs in the country to explore new growth opportunities, cut operational costs, and reduce travel time.

Further, the report states that several companies have had to revise their IT budgets to set up the UC infrastructure. The initial investment required to enter the market is high. The costs associated with software licensing, storage gateways, network bandwidth, network products, and training have increased. Consequently, companies are more reluctant to adopt UC services and have shifted their focus to cloud-based solutions that charge them on a pay-per-use basis.

Companies Mentioned

Avaya , Cisco, Microsoft, Polycom, Unify, Citrix Systems, Critical Links, Digium, Good Technology, Happiest Minds Technologies, IBM, Interactive Intelligence, ShoreTel, Toshiba, Toshiba, Verizon Communications

  • Executive Summary
  • List of Abbreviations
  • Scope of the Report
    • Market Overview
      • Table Applications of UC in SMBs
      • Table Scope of UC Market in SMBs in US by Deployment Model
      • Table Scope of UC Market in SMBs in US by User
    • Product Offerings
  • Market Research Methodology
    • Market Research Process
    • Research Methodology
      • Table Market Research Methodology
  • Introduction
  • Market Landscape
    • Market Overview
      • SMBs in US
        • Table Market Share of Users in SMBs in US
      • Current Market Scenario
        • Table Enterprise IT Spending in US
      • Market Segmentation based on Network
        • Table UC Market in SMBs in US by Network
        • Table UC Market in SMBs in US by Network 2014
    • Market Size and Forecast
      • Table UC Market in SMBs in US 2014-2019 US$ (billion)
    • Five Forces Analysis
  • Market Segmentation by Network
    • UC Market in SMBs in US by Network 2014-2019
      • Table UC Market in SMBs in US by Network 2014-2019 (US$ million)
    • UC Market in SMBs in US by On-premises Network 2014-2019 (US$ billion)
      • Market Size and Forecast
        • Table UC Market in SMBs in US by On-premises Network 2014-2019 (US$ billion)
    • UC Market in SMBs in US by On-demand Network 2014-2019
      • Market Size and Forecast
        • Table UC Market in SMBs in US by On-demand Network 2014-2019 (US$ billion)
    • UC Market in SMBs in US by On-device Network 2014-2019
      • Market Size and Forecast
        • Table UC Market in SMBs in US by On-device Network 2014-2019 (US$ billion)
  • Buying Criteria
  • Market Growth Drivers
  • Drivers and their Impact
  • Market Challenges
  • Impact of Drivers and Challenges
  • Market Trends
  • Trends and their Impact
  • Vendor Landscape
    • Competitive Scenario
      • Mergers and Acquisitions
    • Market Share Analysis 2014
      • Key Vendors
      • Other Prominent Vendors
    • Other Prominent Vendors
  • Key Vendor Analysis
    • Avaya
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue 2013
        • Table Avaya: Business Segmentation by Revenue 2013
      • Business Segmentation by Revenue 2012 and 2013
        • Table Avaya: Business/Product Segmentation by Revenue 2012 and 2013 (US$ million)
      • Geographical Segmentation by Revenue 2013
        • Table Avaya: Geographical Segmentation by Revenue 2013
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
    • Cisco Systems
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue
        • Table Business Segmentation of Cisco Systems by Revenue 2013
        • Table Business Segmentation of Cisco Systems by Revenue 2011-2013 (US$ billion)
      • Geographical Segmentation by Revenue
        • Table Geographical Segmentation of Cisco Systems by Revenue 2013
      • Business Strategy
      • Key Information
      • SWOT Analysis
    • Microsoft
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue 2013
        • Table Microsoft: Business Segmentation by Revenue 2013
      • Business Segmentation by Revenue 2012 and 2013
        • Table Microsoft: Business Segmentation by Revenue 2012 and 2013(US$ billion)
      • Geographical Segmentation by Revenue 2013
        • Table Microsoft: Geographical Segmentation by Revenue 2013
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
    • Polycom
      • Key Facts
      • Business Overview
      • Product Segmentation by Revenue 2013
        • Table Polycom: Product Segmentation by Revenue 2013
      • Products Segmentation by Revenue 2012 and 2013
        • Table Polycom: Product Segmentation by Revenue 2012 and 2013 (US$ million)
      • Geographical Segmentation by Revenue 2013
        • Table Polycom: Geographical Segmentation by Revenue 2013
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
    • Unify
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue 2013
        • Table Unify: Business Segmentation by Revenue 2013
      • Industry Solutions
        • Table Unify: Industry Solutions
      • Key Services
        • Table Unify: Key Services
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
  • Other Reports in this Series

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