About Unified Communication
A UC system integrates communication channels such as unified messaging, video conferencing, voicemails, IM, presence information, fax, and emails. This form of communication helps enterprises speed up decision making and reduce travel time. Integration of services such as audio and web conferencing, IM, and video conferencing enables users to locate an individual and communicate using the mode available. SMBs seek effective communication solutions that enhance mobility, productivity, and customer service, and prevent internet or system errors to ensure continuity in operations.
TechNavio's analysts forecast the Unified Communication market in SMBs in the US to grow at a CAGR of 13.82 percent over the period 2014-2019.
Covered in this Report
The Unified Communication market in SMBs in the US is divided on three segments: On-premise, On-demand, and On-device.
TechNavio's report, Unified Communication Market in SMBs in the US 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It also covers market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.
Key Vendors (Devices)
Technavio Announces the Publication of its Research Report – UC Market in SMBs in the US 2015-2019
Technavio recognizes the following companies as the key players in the UC Market in SMBs in the US: Avaya Inc., Cisco Systems Inc., Microsoft Corp., Polycom Inc. and Unify GmbH & Co. KG
Other Prominent Vendors in the market are: Citrix Systems, Critical Links, Digium, Good Technology, Happiest Minds, Interactive Intelligence, IBM, ShoreTel, Toshiba and Verizon Communications.
Commenting on the report, an analyst from Technavio’s team said: “Cloud-based UC systems are gaining considerable traction among small and medium businesses in the country. Ownership costs associated with IT infrastructure solutions for UC have increased, triggering an increase in the development of cloud-based UC systems. SMBs prefer cloud-based UC services over on-premises IT solutions because of the high initial CAPEX and maintenance costs associated with the latter.”
According to the report, rapid advances in the communication infrastructure space in the US have paved the way for the emergence of innovations such as complex voice and data transmission. UC services have helped SMBs in the country to explore new growth opportunities, cut operational costs, and reduce travel time.
Further, the report states that several companies have had to revise their IT budgets to set up the UC infrastructure. The initial investment required to enter the market is high. The costs associated with software licensing, storage gateways, network bandwidth, network products, and training have increased. Consequently, companies are more reluctant to adopt UC services and have shifted their focus to cloud-based solutions that charge them on a pay-per-use basis.
Avaya , Cisco, Microsoft, Polycom, Unify, Citrix Systems, Critical Links, Digium, Good Technology, Happiest Minds Technologies, IBM, Interactive Intelligence, ShoreTel, Toshiba, Toshiba, Verizon Communications
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