Market Research Logo

Global IT-as-a-service 2017-2021

About IT as a Service

ITaaS is a framework that helps enterprises manage IT infrastructures without depending on the central IT department. Business units in organizations can select IT services to support digital transformation with an optimum level of flexibility and scalability. ITaaS is emerging in the global IT service market to tackle several of these issues, relieving the leadership of justifying IT investments over the bottom line. However, since the ITaaS model adoption invites a complete change in the IT service accessibility structure, it requires the leadership and executives across the line of business (LOB) to champion the change. This becomes a necessity for making the best use of the cloud technology adoption and multiple cloud services that many of the late adopters are also embracing at a rapid rate every day.

Technavio’s analysts forecast the global IT as a service market to grow at a CAGR of 22.6% during the period 2017-2021.

Covered in this report

The report covers the present scenario and the growth prospects of the global IT as a service market for 2017-2021. To calculate the market size, the report considers the cloud-based services implemented for ITaaS.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report, Global IT As A Service Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • BMC Software
  • HPE
  • IBM
  • Red Hat
  • VMware
Other prominent vendors
  • Accenture
  • Adaptive Computing
  • CA Technologies
  • Cisco Systems
  • Citrix Systems
  • CloudBolt Software
  • Convirture
  • CSC
  • Dell EMC
  • Egenera
  • Embotics
  • GigaSpaces Technologies
  • Micro Focus
  • Oracle
  • RightScale
  • Scalr
  • ServiceNow
  • Splunk
  • Zimory
Market driver
  • Increased need to support a virtualized IT ecosystem
  • For a full, detailed list, view our report
Market challenge
  • Lack of quality standards in service level agreements (SLAs)
  • For a full, detailed list, view our report
Market trend
  • Advent of cloud brokerage services
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2021 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global IT as a Service Market 2017-2021

Technavio recognizes the following companies as the key players in the global IT as a service market: BMC Software, HPE, IBM, Red Hat, and VMware.

Other Prominent Vendors in the market are: Accenture, Adaptive Computing, CA Technologies, Cisco Systems, Citrix Systems, CloudBolt Software, Convirture, CSC, Dell EMC, Egenera, Embotics, GigaSpaces Technologies, Micro Focus, Oracle, RightScale, Scalr, ServiceNow, Splunk, and Zimory.

Commenting on the report, an analyst from Technavio’s team said: “The latest trend gaining momentum in the market is advent of cloud brokerage services. Cloud computing and cloud-based services are quickly gaining popularity among end-users. The greater flexibility of application and service customization is attracting more customers to adopt services on a larger scale. Cloud computing also allows the easy scaling of applications and services as and when required based on the changing business needs. Enterprises use the open-source OpenStack technology to achieve better flexibility and control.”

According to the report, one of the major drivers for this market is Increased need to support a virtualized IT ecosystem. The increasingly virtualized environments in the industrial IT infrastructure require top-quality IT services. The ITaaS framework lets organizations gain economic benefits by reducing the CAPEX and OPEX. Organizations need to mold their IT service management (ITSM) strategies to implement virtualized IT environments to reap business benefits. Organizations are adopting several IT trends to accelerate the value creation. Most of the organizations are shifting toward a virtualized infrastructure, accepting service-based management methodologies and cloud computing in the interests of better IT functioning. Virtualization is used to apply IT resources to address the various enterprise-grade computing requirements. Cloud computing, together with virtualization systems, balances the internal and external demand for IT resources through private or public networks, which employees use, based on automation and self-service capabilities. Virtualization, cloud computing, and ITSM are a few options that can create a competitive edge over other organizations.

Further, the report states that one of the major factors hindering the growth of this market is Lack of quality standards in service level agreements (SLAs). SLAs establish a contract between the service provider (either internal or external) and the end-user, which covers all possible levels of services from the service provider. SLAs are output-based contracts that specifically define the benefits and support received by a customer during the term of the agreement. However, the SLAs do not cover the delivery of services, and end-users are not informed about the full services to be included in SLAs.



Companies Mentioned

BMC Software, HPE, IBM, Red Hat, and VMware. Accenture, Adaptive Computing, CA Technologies, Cisco Systems, Citrix Systems, CloudBolt Software, Convirture, CSC, Dell EMC, Egenera, Embotics, GigaSpaces Technologies, Micro Focus, Oracle, RightScale, Scalr, ServiceNow, Splunk, and Zimory.

  • Executive summary
  • Scope of the report
  • Research Methodology
  • Introduction
    • Market outline
  • Market landscape
    • Market overview
      • Table Global ITaaS market 2016-2021 ($ billions)
  • Market segmentation by end-user
    • Global ITaaS market by end-user
      • Table Global ITaaS market by end-user 2016
    • BFSI
      • Table Global ITaaS market in BFSI sector 2016-2021 ($ billions)
    • Telecom
      • Table Global ITaaS market in telecom sector 2016-2021 ($ billions)
    • Retail
      • Table Global ITaaS market in retail sector 2016-2021 ($ billions)
    • Healthcare
      • Table Global ITaaS market in healthcare sector 2016-2021 ($ billions)
    • Energy and utilities
      • Table Global ITaaS market in energy and utilities sector 2016-2021 ($ billions)
  • Geographical segmentation
    • Global ITaaS market by geography
      • Table Global ITaaS market by geography 2016
    • Americas
      • Table ITaaS market in the Americas 2016-2021 ($ billions)
    • EMEA
      • Table ITaaS market in EMEA 2016-2021 ($ billions)
    • APAC
      • Table ITaaS market in APAC 2016-2021 ($ billions)
  • Decision framework
  • Drivers and challenges
    • Market drivers
    • Market challenges
  • Market trends
    • Emergence of software-defined technology
    • Rise of bring your own device (BYOD)
    • Automation of IT services
      • Table Key features of ItaaS
    • Increased multi-cloud deployments across enterprise and service providers
    • Advent of cloud brokerage services
      • Table Cloud service brokerage model
    • High adoption of customized and modular ITaaS
  • Vendor landscape
    • Competitive scenario
      • Table Competitive differentiators for vendors
    • Five forces analysis
      • Table Five forces analysis
  • Key vendor profile
    • BMC Software
      • Table Products and services: Cloud management
      • Table Product categories
      • Table BMC Software: Recent developments
    • HPE
      • Table HPE: Recent developments
    • IBM
      • Table IBM product portfolio
      • Table IBM services
      • Table IBM: Recent developments
    • Red Hat
    • Red Hat in cloud management solution
      • Table Red Hat: Recent developments
    • VMware
      • Table VMware: Cloud management solutions
      • Table VMware: Recent developments
    • Other prominent vendors
      • Table Other prominent vendors
  • Appendix
    • List of abbreviations
  • Explore Technavio

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report