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Global VoIP Services Market 2017-2021

Global VoIP Services Market 2017-2021

About VoIP Services

VoIP functions on broadband networks using packet switched telephone networks (PSTNs), unlike traditional calls on circuit switched networks. PSTNs are more efficient than legacy systems (circuited switched networks), and information can be routed in packets over optimized paths. VoIP allows IP calls over mobile networks (3G/LTE) or fixed networks, such as wireless hotspots, Wi-Fi, and worldwide interoperability for microwave access (WiMAX) networks. VoIP bypasses the originating mobile carrier's telephony network and allows inexpensive calls on mobiles through the ISP networks. It also offers low-cost international calls, and roaming calls, without the need for extensive infrastructures such as PCs and DSL modems.

Technavio’s analysts forecast the global VoIP services market to grow at a CAGR of 9.87% during the period 2017-2021.

Covered in this report

The report covers the present scenario and the growth prospects of the global VoIP services market for 2017-2021. To calculate the market size, the report considers the revenue generated by VoIP service providers and connectivity service providers for offering VoIP services suites.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report Global VoIP Services Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Avaya
  • Microsoft Skype
  • Viber Media
  • Vonage
Other prominent vendors
  • 8x8
  • Apple (FaceTime)
  • BigAnt
  • Cisco (Jabber)
  • Facebook
  • Google (Hangouts)
  • HipChat
  • IBM (Sametime)
  • InPhonex
  • Kakao Japan
  • Kosmaz Technologies (VoIP)
  • Line
  • magicJack
  • Nextiva
  • One Horizon Group
  • RingCentral
  • Talk360
  • TATA Communications
  • Telefonica (Tu Me)
  • Tencent (WeChat)
  • T-Mobile
  • Vyke Telecoms
Market driver
  • Increased number of mobile computing devices
  • For a full, detailed list, view our report
Market challenge
  • Network security issues
  • For a full, detailed list, view our report
Market trend
  • Low TCO
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2021 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global VoIP Services Market 2017-2021

Technavio recognizes the following companies as the key players in the global VoIP services market: Avaya, Microsoft Skype, Viber Media, and Vonage

Other Prominent Vendors in the market are: 8x8, Apple (FaceTime), BigAnt, Cisco (Jabber), Facebook, Google (Hangouts), HipChat, IBM (Sametime), InPhonex, Kakao Japan, Kosmaz Technologies (VoIP), Line, magicJack, Nextiva, One Horizon Group, RingCentral, Talk360, TATA Communications, Telefonica (Tu Me), Tencent (WeChat), T-Mobile, and Vyke Telecoms

Commenting on the report, an analyst from Technavio’s team said: “VoIP technology enables data traffic and voice communication traffic integration into a single network to reduce the TCO associated with a combined voice or data network. The integration of multiple media types, such as voice, data, and video, into a single network eliminates infrastructure and maintenance redundancies, which also reduces capital and operational costs. Various network elements, such as call servers, application servers (for voicemail storage), and client devices can be easily integrated due to the presence of a single network for voice, data, and video transmission.”

According to the report, consumers (individual customers and business customers) are increasingly using computing devices for multiple purposes, such as accessing apps, reading the news, surfing the web, and checking email and social media. The growth of IoT is another reason for the growth of the market, as the majority of IoT devices are controlled by apps installed on mobile computing devices. In 2015, the unit shipments of mobile computing devices reached 1.91 billion units. This is expected to grow at a CAGR of 6.99% during the forecast period.

Further, the report states that VoIP technology incorporates cloud-based systems in its service delivery, which is vulnerable to viruses, hackers, and data crashes. Issues such as unauthorized access, eavesdropping, registration and media manipulation, interruption-of-service, and spam over Internet telephony (SPIT) create challenges related to authenticity, integrity, and confidentiality. Organizations are encrypting or decrypting VoIP traffic for security inspection, which in turn, is leading to organizational and operational problems.

Companies Mentioned

Avaya, Microsoft Skype, Viber Media, Vonage, 8x8, Apple (FaceTime), BigAnt, Cisco (Jabber), Facebook, Google (Hangouts), HipChat, IBM (Sametime), InPhonex, Kakao Japan, Kosmaz Technologies (VoIP), Line, magicJack, Nextiva, One Horizon Group, RingCentral, Talk360, TATA Communications, Telefonica (Tu Me), Tencent (WeChat), T-Mobile, Vyke Telecoms

  • Executive summary
  • Scope of the report
    • Market overview
    • Top-vendor offerings
      • Table Product offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
  • Market landscape
    • Market overview
      • Table Advantages and disadvantages of VoIP
      • Table VoIP business uncertainties
      • Table VoIP growth factors
      • Table Global LTE subscriptions 2015 (% of region population)
      • Table Commercial LTE deployments in 2016 (On or before February 2016)
    • Market size and forecast
      • Table Global VoIP services market 2016-2021 ($ billions)
    • Five forces analysis
      • Table Five forces analysis
  • Market segmentation by call type
    • Market size and forecast
      • Table Global VoIP services market by call type 2016-2021 ($ billions)
      • Table Global VoIP services market by international long distance 2016-2021 ($ billions)
      • Table Global VoIP services market by domestic 2016-2021 ($ billions)
  • Market segmentation by configuration
    • Market size and forecast
      • Table Global VoIP services market by configuration 2016-2021 ($ billions)
      • Table Global VoIP services market by phone-to-phone 2016-2021 ($ billions)
      • Table Global digital statistics
      • Table Global VoIP services market by PC-to-phone 2016-2021 ($ billions)
      • Table Global VoIP services market by PC-to-PC 2016-2021 ($ billions)
  • Market segmentation by end-user
    • Market size and forecast
      • Table Global VoIP services market segmentation by end-user 2016-2021 ($ billions)
      • Table Global VoIP services market by corporate segment 2016-2021 ($ billions)
      • Table Global VoIP services market by individual segment 2016-2021 ($ billions)
  • Geographical segmentation
    • Market size and forecast
      • Table Global VoIP services market by geography 2016-2021 ($ billions)
      • Table VoIP services market in Americas 2016-2021 ($ billions)
      • Table VoIP services market in EMEA 2016-2021 ($ billions)
      • Table VoIP services market in APAC 2016-2021 ($ billions)
  • Market drivers
    • Table Global mobile computing devices market 2015-2020 (billion units)
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
  • Vendor landscape
    • Competitive scenario
    • Key vendor profiles
      • Table Recent developments: Avaya
      • Table Microsoft Skype: Recent developments
      • Table Recent developments: Viber Media
      • Table Recent developments: Vonage
    • Other prominent vendors
  • Appendix
    • List of abbreviations
  • Explore Technavio

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