Global VoIP Services Market 2017-2021
About VoIP Services
VoIP functions on broadband networks using packet switched telephone networks (PSTNs), unlike traditional calls on circuit switched networks. PSTNs are more efficient than legacy systems (circuited switched networks), and information can be routed in packets over optimized paths. VoIP allows IP calls over mobile networks (3G/LTE) or fixed networks, such as wireless hotspots, Wi-Fi, and worldwide interoperability for microwave access (WiMAX) networks. VoIP bypasses the originating mobile carrier's telephony network and allows inexpensive calls on mobiles through the ISP networks. It also offers low-cost international calls, and roaming calls, without the need for extensive infrastructures such as PCs and DSL modems.
Technavio’s analysts forecast the global VoIP services market to grow at a CAGR of 9.87% during the period 2017-2021.
Covered in this report
The report covers the present scenario and the growth prospects of the global VoIP services market for 2017-2021. To calculate the market size, the report considers the revenue generated by VoIP service providers and connectivity service providers for offering VoIP services suites.
The market is divided into the following segments based on geography:
Technavio Announces the Publication of its Research Report – Global VoIP Services Market 2017-2021
Technavio recognizes the following companies as the key players in the global VoIP services market: Avaya, Microsoft Skype, Viber Media, and Vonage
Other Prominent Vendors in the market are: 8x8, Apple (FaceTime), BigAnt, Cisco (Jabber), Facebook, Google (Hangouts), HipChat, IBM (Sametime), InPhonex, Kakao Japan, Kosmaz Technologies (VoIP), Line, magicJack, Nextiva, One Horizon Group, RingCentral, Talk360, TATA Communications, Telefonica (Tu Me), Tencent (WeChat), T-Mobile, and Vyke Telecoms
Commenting on the report, an analyst from Technavio’s team said: “VoIP technology enables data traffic and voice communication traffic integration into a single network to reduce the TCO associated with a combined voice or data network. The integration of multiple media types, such as voice, data, and video, into a single network eliminates infrastructure and maintenance redundancies, which also reduces capital and operational costs. Various network elements, such as call servers, application servers (for voicemail storage), and client devices can be easily integrated due to the presence of a single network for voice, data, and video transmission.”
According to the report, consumers (individual customers and business customers) are increasingly using computing devices for multiple purposes, such as accessing apps, reading the news, surfing the web, and checking email and social media. The growth of IoT is another reason for the growth of the market, as the majority of IoT devices are controlled by apps installed on mobile computing devices. In 2015, the unit shipments of mobile computing devices reached 1.91 billion units. This is expected to grow at a CAGR of 6.99% during the forecast period.
Further, the report states that VoIP technology incorporates cloud-based systems in its service delivery, which is vulnerable to viruses, hackers, and data crashes. Issues such as unauthorized access, eavesdropping, registration and media manipulation, interruption-of-service, and spam over Internet telephony (SPIT) create challenges related to authenticity, integrity, and confidentiality. Organizations are encrypting or decrypting VoIP traffic for security inspection, which in turn, is leading to organizational and operational problems.
Avaya, Microsoft Skype, Viber Media, Vonage, 8x8, Apple (FaceTime), BigAnt, Cisco (Jabber), Facebook, Google (Hangouts), HipChat, IBM (Sametime), InPhonex, Kakao Japan, Kosmaz Technologies (VoIP), Line, magicJack, Nextiva, One Horizon Group, RingCentral, Talk360, TATA Communications, Telefonica (Tu Me), Tencent (WeChat), T-Mobile, Vyke Telecoms