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Global Unified Communication as a Service Market 2017-2021

Global Unified Communication as a Service Market 2017-2021

About Unified Communication

UCaaS is a cloud-based deployment model of unified communications (UC) technology such as enterprise audio and video conferencing, hosted VoIP, and cloud private branch exchange (PBX). UCaaS is implemented in enterprises to communicate and collaborate globally in a cloud-based ICT ecosystem.

Technavio’s analysts forecast the global unified communication as a service market to grow at a CAGR of 25.32% during the period 2017-2021.

Covered in this report

The report covers the present scenario and the growth prospects of the global unified communication as a service market for 2017-2021. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report, Global Unified Communication as a Service Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

key vendors
  • 8x8
  • AT&T
  • Google
  • Microsoft
  • Verizon Enterprise Solutions
Other prominent vendors
  • Avaya
  • BT
  • Cisco Systems
  • Fuze
  • West Unified Communications Services
  • Mitel
  • PanTerra Networks
  • Polycom
  • RingCentral
  • ShoreTel
  • Star2Star
  • Tata Communications
  • Telefónica
  • Telstra
  • Vonage
Market driver
  • Increased requirement to comply with regulatory and compliance norms.
  • For a full, detailed list, view our report
Market challenge
  • System integration and interoperability issues.
  • For a full, detailed list, view our report
Market trend
  • Growing momentum of cloud brokerage services.
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2021 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


  • Executive summary
  • Scope of the report
  • Research Methodology
  • Introduction
    • Key market highlights
      • Table Traditional on-premises versus cloud-based UC systems
  • Market landscape
    • Market overview
      • Table Integration of communication
      • Table Characteristics of UC
      • Table Characteristics and descriptions of UC
      • Table Global UCaaS market 2016-2021 ($ billions)
      • Table UCaaS contract analysis
  • Market segmentation by application
    • Global UCaaS market by application
      • Table Global UCaaS market: Segmentation by application 2016 (% share)
    • Enterprise collaboration
      • Table Global UCaaS market: Segmentation by enterprise collaboration 2016-2021 ($ billions)
    • Enterprise telephony
      • Table Global UCaaS market: Segmentation by enterprise telephony 2016-2021 ($ billions)
    • Contact center
      • Table Global UCaaS market: Segmentation by contact center 2016-2021 ($ billions)
  • Market segmentation by end-user
    • Global UCaaS market by end-user
      • Table Global UCaaS market segmentation by end-user 2016 (% share)
    • ICT
      • Table Global UCaaS market in ICT sector 2016-2021 ($ billions)
    • BFSI
      • Table Global UCaaS market in BFSI sector 2016-2021 ($ billions)
    • Healthcare
      • Table Global UCaaS market in BFSI sector 2016-2021 ($ billions)
    • Retail
      • Table Global UCaaS market in retail sector 2016-2021 ($ billions)
    • Manufacturing
      • Table Global UCaaS market in manufacturing sector 2016-2021 ($ billions)
  • Geographical segmentation
    • Global UCaaS market by geography
      • Table Global UCaaS market segmentation by geography 2016
    • Americas
      • Table UCaaS market in the Americas 2016-2021 ($ billions)
    • EMEA
      • Table UCaaS market in EMEA 2016-2021 ($ billions)
    • APAC
      • Table UCaaS market in APAC 2016-2021 ($ billions)
  • Decision framework
  • Drivers and challenges
    • Market drivers
    • Impact of drivers on key customer segments
      • Table Impact of drivers
    • Market challenges
    • Impact of challenges on key customer segments
      • Table Impact of challenges
  • Market trends
    • Increased adoption of BYOD and mobility
    • Hybrid UCaaS gaining more traction
      • Table Hybrid cloud integration model
    • Growing momentum of cloud brokerage services
      • Table Cloud service brokerage model
    • Emergence of WebRTC
    • Rising popularity of OTT applications
  • Five forces analysis
    • Table Five forces analysis
  • Vendor landscape
    • Competitive Scenario
      • Table Competitive factors for long-term sustainable growth
  • Key vendor profile
    • 8x8
      • Table 8x8: Recent developments
    • AT&T
      • Table AT&T: Recent developments
    • Google
      • Table Google: Recent development
    • Microsoft
      • Table Microsoft: Recent developments
    • Verizon Enterprise Solutions
      • Table Verizon Enterprise Solutions: Recent developments
    • Other prominent vendors
  • Appendix
    • List of abbreviations
  • Explore Technavio

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