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Global Unified Communication And Collaboration Market 2016-2020

About the Unified Communication and Collaboration (UC&C) Market

The global market is gradually experiencing the transition from legacy telephony services and messaging platforms to new UC&C services and platforms. We expect more number of global deployments of UC&C in coming years, driven by growing popularity of applications, such as rich collaboration, mobility, video conferencing, and telepresence. Business process integration and social media communications have become the primary focus of enterprises. Companies seek low-cost solutions, such as BYOD and web real-time communications (WebRTC) to deploy UC&C solutions.To leverage advances in communication technology and improve collaboration, enterprises integrate real-time communication tools, such as text messaging, video conferencing, voice messaging, and other mobility features. The widespread implementation of UC has made business communications faster, thereby improving business productivity.

Technavio’s analysts forecast the global UC & C market to grow at a CAGR of 12.3% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global UC & C market for 2016-2020. To calculate the overall market size, we consider the revenue generated through UC&C services, including enterprise telephony, contact center, and enterprise collaboration.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report, Global Unified Communication and Collaboration (UC&C) Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Avaya
  • Cisco
  • IBM
  • Microsoft
Other prominent vendors
  • 8x8
  • Aastra Technologies
  • Huawei
  • Alcatel-Lucent
  • BroadSoft
  • Configure
  • Corex
  • CSC
  • Damovo
  • Dell
  • Genesys
  • HP
  • Interactive Intelligence
  • Italtel
  • Juniper Networks
  • Logitech International
  • Mindtree
  • Orange
  • Polycom
  • RingCentral
  • ShoreTel
  • Toshiba
  • Verizon Communications
  • GENBAND
  • NEC
  • Mitel
  • Unify
Market driver
  • Increased use of UCaaS by SMEs
  • For a full, detailed list, view our report
Market challenge
  • Issues with security
  • For a full, detailed list, view our report
Market trend
  • Rising number of enterprise client devices
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global Unified Communication and Collaboration (UC&C) Market 2016-2020

Technavio recognizes the following companies as the key players in the global unified communication and collaboration market: Avaya, Cisco, IBM, and Microsoft.

Other Prominent Vendors in the market are: 8x8, Aastra Technologies, Huawei, Alcatel-Lucent, BroadSoft, Configure, Corex, CSC, Damovo, Dell, Genesys, HP, Interactive Intelligence, Italtel, Juniper Networks, Logitech International, Mindtree, Orange, Polycom, RingCentral, ShoreTel, Toshiba, Verizon Communications, GENBAND, NEC, Mitel, and Unify.

Commenting on the report, an analyst from Technavio’s team said: “A key trend which will boost market growth is the rising number of enterprise client devices. Desktop virtualization allows easy end-point management and cost reduction that rely on the use of thin clients in enterprises. Also, this has encouraged large enterprises to use terminal client and thin client devices. In 2014, 5.8 million units of terminal client and thin client devices were shipped, and we expect the number to reach over 8.1 million by the end of 2017, growing at a CAGR of 10.7%. Thin client devices are used in session-based computing. The old PC system is gradually being replaced with more number of enterprises implementing VDI with the easy execution over thin client devices.”

According to the report, a key growth driver is the growing use of UCaaS by SMEs. SMEs leverage a range of enterprise and consumer technologies to support internal and external communication with employees as well as customers. They seek to build a collaborative work structure among employees, clients, and suppliers. SMEs adopt virtual client computing solutions to accelerate their processes to achieve business goals. UC&C allows enterprises to virtualize applications and desktops to make better use of their resources. Earlier, SMEs were hesitated to invest as server-based virtual desktop infrastructure (VDI) demands for the high initial cost of installation.

Further, the report states that one challenge that could curtail market growth is security-related issues. The popularity of UC&C lies in its cost-effectiveness and compatibility within any web browsers. Earlier, companies refrained from using video-conferencing due to high price-point. However, the same feature has made businesses worried about the Internet security.



Companies Mentioned

Avaya, Cisco, IBM, Microsoft, 8x8, Aastra Technologies, Huawei, Alcatel-Lucent, BroadSoft, Configure, Corex, CSC, Damovo, Dell, Genesys, HP, Interactive Intelligence, Italtel, Juniper Networks, Logitech International, Mindtree, Orange, Polycom, RingCentral, ShoreTel, Toshiba, Verizon Communications, GENBAND, NEC, Mitel, Unify.

  • Executive summary
    • Highlights
  • Scope of the report
    • Market overview
      • Table Countries covered for market analysis
    • Top-vendor offerings
      • Table Product offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
  • Market landscape
    • Market overview
      • Table Segmentation of global UC&C market by application
      • Table Integration of communication
      • Table Difference between traditional and modern technologies
      • Table Types of UC solutions and applications
      • Table Evolution of UC&C model
      • Table Benefits of hosted UC over on-premise UC
    • Market size and forecast
      • Table Global UC&C market 2015-2020 ($ billions)
    • Five forces analysis
      • Table Five forces analysis
  • Market segmentation by application
    • Segmentation of global UC&C market by application
      • Table Global UC&C market by application 2015
      • Table Global UC&C market by application 2015-2020
    • Enterprise collaboration
      • Table Global enterprise collaboration market 2015-2020 ($ billions)
      • Table Segmentation of global enterprise collaboration market 2015
    • Enterprise telephony
      • Table Global enterprise telephony market 2015-2020 ($ billions)
    • Contact center
      • Table Global contact center UC market 2015-2020 ($ billions)
  • End-user segmentation
    • Table Global UC 2.0 services market by end-user 2015
  • Geographical segmentation
    • Geographical segmentation of global UC&C market
      • Table Geographical segmentation of global UC&C market 2015
      • Table Geographical segmentation of global UC&C market 2015-2020
    • Americas
      • Table UC&C market in Americas ($ billions)
    • EMEA
      • Table UC&C market in EMEA 2015-2020 ($ billions)
    • APAC
      • Table UC&C market in APAC 2015-2020 ($ billions)
  • Market drivers
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
    • Table Global enterprise client device shipment share by vendors 2014
  • Vendor landscape
    • Competitive scenario
    • Other prominent vendors
      • Table Other prominent vendors
  • Key vendor analysis
    • Avaya
      • Table Avaya: Business segmentation by revenue 2015
      • Table Avaya: Business segmentation by revenue 2014 and 2015 ($ billions)
      • Table Avaya: Geographical segmentation by revenue 2015
      • Table Avaya: UC and collaboration products
      • Table Avaya: Recent development
    • Cisco
      • Table Cisco: Business segmentation
      • Table Cisco: Business segmentation by revenue 2013 and 2014 ($ billions)
      • Table Cisco: Geographical segmentation by revenue 2014
      • Table Cisco: UC products
      • Table Cisco: Recent developments
    • IBM
      • Table IBM: Product portfolio
      • Table IBM: Services
      • Table IBM: Business segmentation by revenue 2014
      • Table GTS segment by revenue 2013 and 2014 ($ billions)
      • Table GBS segment by revenue 2013 and 2014 ($ billions)
      • Table IBM: UC products and services
      • Table IBM: Recent developments
    • Microsoft
      • Table Microsoft: Business segmentation by revenue 2015
      • Table Microsoft: Business segmentation by revenue 2014 and 2015 ($ billions)
      • Table Microsoft: Geographical segmentation by revenue 2015
      • Table Microsoft: Recent developments
  • Appendix
    • List of abbreviations
  • Explore Technavio

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