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Global Telecom Billing Outsourcing Market 2015-2019

Global Telecom Billing Outsourcing Market 2015-2019

About Telecom Billing Outsourcing

The telecommunication sector is struggling because, despite overall growth, it faces reduction in average revenue per user (ARPU), stringent regulations, and competition from over the top (OTT) providers and new entrants such as Google that are entering the mobile virtual network operator (MVNO) space. Therefore, CEOs are looking for ways to control costs, find new revenue streams, improve efficiency, and integrate diverse operating systems.

Telecom players generally increase capital expenditure subject to substantial reduction in operating expenditure. They need to constantly improve quality and enhance customer service. To mitigate rise in expenditure, they turn to outsourcing to manage non-core business processes, customer care services, and infrastructural systems. Outsourcing has become an important tool to manage inefficiency and focus on core competencies.

Technavio's analysts forecast the global telecom billing outsourcing market to grow at a CAGR of 6% over the period 2014-2019.

Covered in this Report

This report provides an overview of the global telecom billing outsourcing market. The report also includes market segmentation based on geography.

Technavio's report, Global Telecom Billing Outsourcing Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the global telecom billing outsourcing market landscape and its growth prospects in the coming years. The report also includes profiles of key vendors operating in this market.

Key Vendors

  • Alcatel-Lucent
  • Amdocs
  • Convergys
  • Ericsson
  • Fujitsu
  • IBM
  • TCS
  • WNS
Other Prominent Vendors
  • Accenture
  • Auditel
  • Cass information systems
  • Cerillion Technologies
  • Cisco Systems
  • Comarch
  • Comptel
  • Comverse
  • CSG Systems International
  • ebillz
  • Elitecore Technologies
  • ESKADENIA Software
  • First Source
  • HCL
  • Hitachi
  • HP
  • Huawei
  • IBN Technologies
  • Infosys
  • Intec Telecom Systems
  • LogNet Systems
  • Martin Dawes Systems
  • Microsoft
  • Mind CTI
  • NEC
  • Nokia Siemens Networks
  • Oracle
  • Orga Systems
  • OSG Billing Services
  • Redknee Solutions
  • SAP
  • Tech Mahindra
  • Telesens International
  • TeleSpace
  • T-Systems
  • ZTE
  • Zuora
Market Driver
  • Increased Need for Better Revenue Management
  • For a full, detailed list, view our report
Market Challenge
  • Issues Related to Data Security
  • For a full, detailed list, view our report
Market Trend
  • Emergence of Cloud-based Billing Service
  • For a full, detailed list, view our report
Key Questions Answered in this Report
  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global Telecom Billing Outsourcing Market 2015-2019

Technavio recognizes the following companies as the key players in the Global Telecom Billing Outsourcing Market: Alcatel-Lucent, Amdocs, Convergys, Ericsson, Fujitsu, IBM, TCS and WNS

Other Prominent Vendors in the market are: Accenture, Auditel, Cass information systems, Cerillion Technologies, Cisco Systems, Comarch, Comptel, Comverse, CSG Systems International, ebillz, Elitecore Technologies, ESKADENIA Software, First Source, HCL, Hitachi, HP, Huawei, IBN Technologies, Infosys, Intec Telecom Systems , LogNet Systems, Martin Dawes Systems, Microsoft, Mind CTI, NEC, Nokia Siemens Networks, Oracle, Orga Systems, OSG Billing Services, Redknee Solutions, SAP, Tech Mahindra, Telesens International, TeleSpace, T-Systems, ZTE and Zuora

Commenting on the report, an analyst from Technavio’s team said: “Many small and medium-sized telecom operators have started to outsource their billing functions to third-party vendors because of low levels of liquidity coupled with a lack of adequate working capital among these operators. The implementation of billing management software requires substantial initial investment. Small telecom operators perceive outsourcing to third-party vendors to be a cost-saving proposition as it enables enterprises to concentrate on their core business activities and cut overall operational costs significantly.”

According to the report, over the past few years, the telecom industry has witnessed extensive growth. Because of technological transformations such as 3G, LTE, and others, the number of customers is also increasing at a rapid rate worldwide. However, the management of billing systems is expected to be the major challenge for many telecom vendors. Organizations are trying to improve relationships with their customers by enhancing and improving customer satisfaction. This would help them in remaining competitive in the changing business environment. Many vendors are struggling to provide real-time access to customer information, which allows customer care executives to better respond to customer requirements. Thus, the increased need to provide customer satisfaction is boosting market growth.

Further, the report states that data security and data privacy are two of the foremost concerns of the market.

Companies Mentioned

Alcatel-Lucent, Amdocs, Convergys, Ericsson, Fujitsu, IBM, TCS, WNS, Accenture, Auditel, Cass information systems, Cerillion Technologies, Cisco Systems, Comarch, Comptel, Comverse, CSG Systems International, ebillz, Elitecore Technologies, ESKADENIA Software, First Source, HCL, Hitachi, HP, Huawei, IBN Technologies, Infosys, Intec Telecom Systems , LogNet Systems, Martin Dawes Systems, Microsoft, Mind CTI, NEC, Nokia Siemens Networks, Oracle, Orga Systems, OSG Billing Services, Redknee Solutions, SAP, Tech Mahindra, Telesens International, TeleSpace, T-Systems, ZTE, Zuora

  • Executive Summary
  • List of Abbreviations
  • Scope of the Report
    • Market Overview
    • Product and Services Offerings
  • Market Research Methodology
    • Market Research Process
    • Research Methodology
      • Table Market Research Methodology
  • Introduction
  • Market Landscape
    • Market Overview
    • Services Offered by Telecom Operators
      • Table Services Offered by Telecom Operators
    • Types of Billing by Service
      • Table Types of Billing by Service
    • Telecom Billing Outsourcing Contracts
    • Market Size and Forecast
      • Table Global Telecom Billing Outsourcing Market 2014-2019 ($ billions)
    • Five Forces Analysis
  • Market Segmentation by Geography
    • Table Global Telecom Billing Outsourcing Market by Geography 2014
    • Americas
      • EMEA
      • APAC
  • Buying Criteria
  • Market Growth Drivers
    • Table Global Telecom Technology Coverage in 2014 and 2019
    • Table Number of Mobile Phone Subscriptions Worldwide in 2014 (in millions)
  • Drivers and their Impact
  • Market Challenges
  • Impact of Drivers and Challenges
  • Market Trends
  • Trends and their Impact
  • Vendor Landscape
    • Competitive scenario
    • Major Vendors
    • Other Prominent Vendors
      • Cerillion Technologies
      • Comarch
      • Comptel
      • Comverse
      • CSG International
      • Elitecore Technologies
      • ESKADENIA Software
      • LogNet Systems
      • Martin Dawes Systems
      • Mind
      • Orga Systems
      • OSG Billing Services
      • Redknee Solutions
      • Telesens International
      • TeleSpace
  • Key Vendor Analysis
    • Alcatel-Lucent
      • Key Facts
      • Business Overview
      • Business Segmentation
        • Table Alcatel-Lucent: Business Segmentation 2013
      • Business Segmentation by Revenue 2012 and 2013
        • Table Alcatel-Lucent: Business Segmentation by Revenue 2012 and 2013 ($ billion)
      • Geographical Segmentation by Revenue 2013
        • Table Alcatel-Lucent: Geographical Segmentation by Revenue 2013
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
    • Amdocs
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue 2013
        • Table Amdocs: Business Segmentation by Revenue 2013
      • Business Segmentation by Revenue 2012 and 2013
        • Table Amdocs: Business Segmentation by Revenue 2012 and 2013 ($ billion)
      • Geographical Segmentation by Revenue 2013
        • Table Amdocs: Geographical Segmentation by Revenue 2013
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
    • Convergys
      • Key Facts
      • Business Overview
      • Market Segmentation by Revenue 2013
        • Table Convergys: Market Segmentation by Revenue 2013
      • Market Segmentation by Revenue 2012 and 2013
        • Table Convergys: Market Segmentation by Revenue 2012 and 2013 ($ million)
      • Geographical Segmentation by Revenue 2013
        • Table Convergys: Geographical Segmentation by Revenue 2013
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
    • Ericsson
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue 2013
        • Table Ericsson: Business Segmentation by Revenue 2013
      • Geographical Segmentation by Revenue 2013
        • Table Ericsson: Geographical Segmentation by Revenue 2013
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
    • Fujitsu
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue 2013
        • Table Fujitsu: Business Segmentation by Revenue 2013
      • Business Segmentation by Revenue 2012 and 2013
        • Table Fujitsu: Business Segmentation by Revenue 2012 and 2013 ($ billion)
      • Geographical Segmentation by Revenue 2013
        • Table Fujitsu: Geographical Segmentation by Revenue 2013
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
    • IBM
      • Key facts
      • Business overview
      • Business segmentation
        • Table IBM: business segmentation
      • business segmentation by revenue
        • Table IBM: business segmentation by revenue 2013
      • Business segmentation by revenue 2013
        • Table IBM: business segmentation by revenue 2013
      • Business segmentation by revenue 2012 and 2013
        • Table IBM: business segmentation by revenue 2012 and 2013 ($ million)
      • Geographical segmentation by revenue
        • Table IBM: geographical segmentation by revenue 2013
      • Business strategy
      • Key developments
      • SWOT analysis
    • TCS
      • Key facts
      • Business overview
      • Business segmentation by revenue 2013
        • Table TCS: business segmentation by revenue 2013
      • Business segmentation by revenue 2012 and 2013
        • Table TCS: business segmentation by revenue 2012 and 2013 ($ billion)
      • Geographical segmentation by revenue 2013
        • Table TCS: Geographical segmentation by revenue 2013
      • Business Strategy
      • Recent developments
      • SWOT Analysis
    • WNS
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue
        • Table Business Segmentation of WNS by Revenue 2014
        • Table Business Segmentation of WNS by Revenue 2013 and 2014
      • Geographical Segmentation by Revenue
        • Table Geographical Segmentation of WNS by Revenue 2014
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
  • Other Reports in this Series

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