Global Shared Services Market 2020-2024

Global Shared Services Market 2020-2024

Technavio has been monitoring the shared services market and it is poised to grow by $ 152.38 bn during 2020-2024 progressing at a CAGR of 17% during the forecast period. Our reports on shared services market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the need for business process automation and cost reduction and increasing business efficiency. In addition, the need for business process automation is anticipated to boost the growth of the market as well.

The shared services market analysis includes application segments and geographic landscapes

Technavio's shared services market is segmented as below:

By Application

  • F&A
  • IT
  • SCM
  • HR
  • CRM
By Geographic Landscapes
  • North America
  • Europe
  • APAC
  • South America
  • MEA
This study identifies the digital transformation of SSCs as one of the prime reasons driving the shared services market growth during the next few years.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our shared services market covers the following areas:
  • Shared services market sizing
  • Shared services market forecast
  • Shared services market industry analysis
Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading shared services market vendors that include Accenture Plc, Capgemini SE, Cognizant Technology Solutions Corp., Deloitte Touche Tohmatsu Ltd., Genpact Ltd., Infosys Ltd., International Business Machines Corp., SAP SE, Tata Consultancy Services Ltd., and Wipro Ltd.. Also, the shared services market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.


  • Executive Summary
  • Market Landscape
    • Market ecosystem
      • Table Parent market
      • Table Market characteristics
    • Value chain analysis
      • Table Value Chain Analysis
  • Market Sizing
    • Market definition
      • Table Offerings of vendors included in the market definition
    • Market segment analysis
      • Table Market segments
    • Market size 2019
    • Market outlook: Forecast for 2019 - 2024
      • Table Global - Market size and forecast 2019 - 2024 ($ billion)
      • Table Global market: Year-over-year growth 2019 - 2024 (%)
  • Five Forces Analysis
    • Five forces summary
      • Table Five forces analysis 2019 & 2024
    • Bargaining power of buyers
      • Table Bargaining power of buyers
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers
    • Threat of new entrants
      • Table Threat of new entrants
    • Threat of substitutes
      • Table Threat of substitutes
    • Threat of rivalry
      • Table Threat of rivalry
    • Market condition
      • Table Market condition - Five forces 2019
  • Market Segmentation by Application
    • Market segments
      • Table Application - Market share 2019-2024 (%)
    • Comparison by Application
      • Table Comparison by Application
    • F and A - Market size and forecast 2019-2024
      • Table F and A - Market size and forecast 2019-2024 ($ billion)
      • Table F and A - Year-over-year growth 2019-2024 (%)
    • IT - Market size and forecast 2019-2024
      • Table IT - Market size and forecast 2019-2024 ($ billion)
      • Table IT - Year-over-year growth 2019-2024 (%)
    • SCM - Market size and forecast 2019-2024
      • Table SCM - Market size and forecast 2019-2024 ($ billion)
      • Table SCM - Year-over-year growth 2019-2024 (%)
    • HR - Market size and forecast 2019-2024
      • Table HR - Market size and forecast 2019-2024 ($ billion)
      • Table HR - Year-over-year growth 2019-2024 (%)
    • CRM - Market size and forecast 2019-2024
      • Table CRM - Market size and forecast 2019-2024 ($ billion)
      • Table CRM - Year-over-year growth 2019-2024 (%)
    • Market opportunity by Application
      • Table Market opportunity by Application
  • Customer landscape
    • Table Customer landscape
  • Geographic Landscape
    • Geographic segmentation
      • Table Market share by geography 2019-2024 (%)
    • Geographic comparison
      • Table Geographic comparison
    • North America - Market size and forecast 2019- 2024
      • Table North America - Market size and forecast 2019-2024 ($ billion)
      • Table North America - Year-over-year growth 2019-2024 (%)
    • Europe - Market size and forecast 2019-2024
      • Table Europe - Market size and forecast 2019-2024 ($ billion)
      • Table Europe - Year-over-year growth 2019-2024 (%)
    • APAC - Market size and forecast 2019-2024
      • Table APAC - Market size and forecast 2019-2024 ($ billion)
      • Table APAC - Year-over-year growth 2019-2024 (%)
    • South America - Market size and forecast 2019- 2024
      • Table South America - Market size and forecast 2019-2024 ($ billion)
      • Table South America - Year-over-year growth 2019-2024 (%)
    • MEA - Market size and forecast 2019-2024
      • Table MEA - Market size and forecast 2019-2024 ($ billion)
      • Table MEA - Year-over-year growth 2019-2024 (%)
    • Key leading countries
      • Table Key leading countries
    • Market opportunity by geography
      • Table Market opportunity by geography ($ billion)
  • Drivers, Challenges, and Trends
    • Volume driver- Demand led growth
      • Cost reduction and increasing business efficiency
      • Need for business process automation
      • Digital transformation of SSCs
      • High adoption of shared services among public sector organizations
      • Increasing market pressure
    • Market challenges
      • Effective design and implementation of SSCs
      • Concerns over SLAs
      • IT security risks
        • Table Impact of drivers and challenges
    • Market trends
      • Emergence of robotics process automation
      • Advent of customized SSCs
      • Analytics as the next big thing in shared services
      • Rise of integrated and multi-function shared services
      • Upsurge of the hybrid shared services model
  • Vendor Landscape
    • Overview
      • Table Vendor landscape
    • Landscape disruption
      • Table Landscape disruption
      • Table Industry risks
  • Vendor Analysis
    • Vendors covered
      • Table Vendors covered
    • Market positioning of vendors
      • Table Market positioning of vendors
    • Accenture Plc
      • Table Accenture Plc - Overview
      • Table Accenture Plc - Business segments
      • Table Accenture Plc - Key news
      • Table Accenture Plc - Key offerings
      • Table Accenture Plc - Segment focus
    • Capgemini SE
      • Table Capgemini SE - Overview
      • Table Capgemini SE - Business segments
      • Table Capgemini SE - Key news
      • Table Capgemini SE - Key offerings
      • Table Capgemini SE - Segment focus
    • Cognizant Technology Solutions Corp.
      • Table Cognizant Technology Solutions Corp. - Overview
      • Table Cognizant Technology Solutions Corp. - Business segments
      • Table Cognizant Technology Solutions Corp. - Key news
      • Table Cognizant Technology Solutions Corp. - Key offerings
      • Table Cognizant Technology Solutions Corp. - Segment focus
    • Deloitte Touche Tohmatsu Ltd.
      • Table Deloitte Touche Tohmatsu Ltd. - Overview
      • Table Deloitte Touche Tohmatsu Ltd. - Business segments
      • Table Deloitte Touche Tohmatsu Ltd. - Key news
      • Table Deloitte Touche Tohmatsu Ltd. - Key offerings
      • Table Deloitte Touche Tohmatsu Ltd. - Segment focus
    • Genpact Ltd.
      • Table Genpact Ltd. - Overview
      • Table Genpact Ltd. - Business segments
      • Table Genpact Ltd. - Key news
      • Table Genpact Ltd. - Key offerings
      • Table Genpact Ltd. - Segment focus
    • Infosys Ltd.
      • Table Infosys Ltd. - Overview
      • Table Infosys Ltd. - Business segments
      • Table Infosys Ltd. - Key news
      • Table Infosys Ltd. - Key offerings
      • Table Infosys Ltd. - Segment focus
    • International Business Machines Corp.
      • Table International Business Machines Corp. - Overview
      • Table International Business Machines Corp. - Business segments
      • Table International Business Machines Corp. - Key news
      • Table International Business Machines Corp. - Key offerings
      • Table International Business Machines Corp. - Segment focus
    • SAP SE
      • Table SAP SE - Overview
      • Table SAP SE - Business segments
      • Table SAP SE - Key news
      • Table SAP SE - Key offerings
      • Table SAP SE - Segment focus
    • Tata Consultancy Services Ltd.
      • Table Tata Consultancy Services Ltd. - Overview
      • Table Tata Consultancy Services Ltd. - Business segments
      • Table Tata Consultancy Services Ltd. - Key news
      • Table Tata Consultancy Services Ltd. - Key offerings
      • Table Tata Consultancy Services Ltd. - Segment focus
    • Wipro Ltd.
      • Table Wipro Ltd. - Overview
      • Table Wipro Ltd. - Business segments
      • Table Wipro Ltd. - Key news
      • Table Wipro Ltd. - Key offerings
      • Table Wipro Ltd. - Segment focus
  • Appendix
    • Scope of the report
      • Market definition
      • Objectives
      • Notes and caveats
    • Currency conversion rates for US$
      • Table Currency conversion rates for US$
    • Research methodology
      • Table Research Methodology
      • Table Validation techniques employed for market sizing
      • Table Information sources
    • List of abbreviations
      • Table List of abbreviations

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