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Global Shared Services Market 2017-2021

Global Shared Services Market 2017-2021

About Shared Services

The concept of shared services evolved to manage single or multiple functions of business units by sharing information and resources among the different business units of an organization. Shared service centers (SSCs) are offered by service providers to manage the functions of different business units within an organization. SSCs can be located anywhere across the globe depending on the business requirements of the clients.

Technavio’s analysts forecast the global shared services market to grow at a CAGR of 16.55% during the period 2017-2021.

Covered in this report

The report covers the present scenario and the growth prospects of the global shared services market for 2017-2021. To calculate the market size, the report considers the revenue generated from shared services offered by vendors in the market and the total contract value of deals on shared services across industry verticals.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report, Global Shared Services Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Cognizant
  • Infosys
  • SAP
  • TCS
  • Wipro
Other prominent vendors
  • Accenture
  • Atos
  • Capgemini
  • CGI
  • Deloitte
  • EXL
  • Genpact
  • HCL
  • IBM
  • iGATE
  • Oracle
  • The Hackett Group
  • T-Systems
  • PwC
  • ServiceNow
Market driver
  • Cost reduction and increasing business efficiency
  • For a full, detailed list, view our report
Market challenge
  • Effective design and implementation of SSCs
  • For a full, detailed list, view our report
Market trend
  • Advent of customized SSCs
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2021 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?


Press Release

Technavio Announces the Publication of its Research Report – Global Shared Services Market 2017-2021

Technavio recognizes the following companies as the key players in the global shared services market: Cognizant, Infosys, SAP, TCS, and Wipro.

Other Prominent Vendors in the market are: Accenture, Atos, Capgemini, CGI, Deloitte, EXL, Genpact, HCL, IBM, iGATE, Oracle, The Hackett Group, T-Systems, PwC, and ServiceNow.

Commenting on the report, an analyst from Technavio’s team said: “One trend in the market is advent of customized SSCs. Enterprises implement shared services to manage their functional departments such as finance, HR, marketing, and CRM. Enterprises setting up SSCs to manage their FSSC and HRSSC are gaining popularity in the market. Customized SSCs are designed to manage specific functions of different business units within a large organization.”

According to the report, one driver in the market is cost reduction and increasing business efficiency. Cost reduction is one of the main factors responsible for the implementation of SSCs in organizations. However, many organizations want to improve their business performance, the speed of service delivery, and quality by implementing the shared services model. The shared services model helps in saving costs as it connects different units of enterprises via a centralized SSC that helps to reduce errors and redundancy in information.

Further, the report states that one challenge in the market is effective design and implementation of SSCs. The designing and implementation of SSCs require technical expertise and domain experts to assess the requirements of the clients. SSCs should be carefully designed to fulfill business requirements specific to the clients. The implementation of SSCs requires CAPEX and IT systems to design the infrastructure. Shared services can be seamlessly delivered to clients with the help of adequate and advanced IT infrastructure. SSCs manages a lot of complex transactional processes that require IT systems, which can reduce the complexities, error rates, as well as backup and recovery solutions.

Companies Mentioned

Cognizant, Infosys, SAP, TCS, and Wipro.

Other Prominent Vendors in the market are: Accenture, Atos, Capgemini, CGI, Deloitte, EXL, Genpact, HCL, IBM, iGATE, Oracle, The Hackett Group, T-Systems, PwC, and ServiceNow.

  • Executive summary
  • Scope of the report
  • Research Methodology
  • Introduction
    • Market outline
  • Market landscape
    • Market overview
      • Table Organizational structure of shared services for single function
      • Table Organizational structure of shared services for multi-function
    • Market size and forecast
      • Table Global shared services market 2016-2021 ($ billions)
  • Market segmentation by functional application
    • Table Global shared services market by functional application: Overview
    • Table Global shared services market by function 2016 (% share of revenue)
    • F&A
      • Table Global shared services market by F&A 2016-2021 ($ billions)
    • IT
      • Table Global shared services market by IT 2016-2021 ($ billions)
    • SCM
      • Table Global shared services market by SCM 2016-2021 ($ billions)
    • HR
      • Table Global shared services market by HR 2016-2021 ($ billions)
    • CRM
      • Table Global shared services market by CRM 2016-2021 ($ billions)
  • Geographical segmentation
    • Table Global shared services market by geography 2016 (% share of revenue)
    • Americas
      • Table Shared services market in the Americas 2016-2021 ($ billions)
    • EMEA
      • Table Shared services market in EMEA 2016-2021 ($ billions)
    • APAC
      • Table Shared services market in APAC 2016-2021 ($ billions)
  • Decision framework
  • Drivers and challenges
    • Market drivers
    • Market challenges
  • Market trends
    • Emergence of robotics process automation
    • Advent of customized SSCs
    • Analytics as the next big thing in shared services
    • Rise of integrated and multi-function shared services
    • Upsurge of the hybrid shared services model
  • Five forces analysis
    • Table Five forces analysis
  • Vendor landscape
    • Competitive landscape
      • Table Global shared services market: Competitive factors
  • Key vendor analysis
    • Cognizant
    • Infosys
    • SAP
    • TCS
    • Wipro
    • Other prominent vendors
      • Table Other prominent vendors
  • Appendix
    • List of abbreviations
  • Explore Technavio

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