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Global IT Services and BPO Market in Government Sector 2015-2019

About IT services and BPO in government sector

IT services help customers to accomplish their requirements and improve the business goals and activities while BPO consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in the required domains. IT and BPO services are required in the government sector to manage IT systems and improve business-related processes and methodologies. IT and BPO service outsourcing supports the government sector to perform various functions such as taxation, pensions, asset registration, welfare programs, including financial assistance for the unemployed, and other e-governance initiatives in a cost-effective manner.

Technavios analysts forecast the global IT services and BPO market in the government sector to grow at a CAGR of 4.78% over the period 2014-2019.

Covered in this report

The report covers the current scenario and the growth prospects of the global IT services and BPO market in the government sector for 2015-2019. To calculate the market size, the report considers revenue generated from the following components:

IT services: ITO, implementation, hardware and software support, and consulting
BPO: CRM, HRO, and others

Technavio's report, Global IT Services and BPO Market in the Government Sector 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, EMEA, and APAC. It also covers the landscape of the global IT services and BPO market in the government sector and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key vendors
Capgemini
CSC
IBM
TCS
Wipro

Other prominent vendors
Accenture
Agilisys
Atos
BT Global Services
Capita
Dell
Fujitsu
Hitachi
HP
Indra Sistema
Infosys
Lockheed Martin
NEC
Northrop Grumman
Oracle
T-Systems
Unisys
Verizon
Xerox

Key market driver
Budgetary pressures
For a full, detailed list, view our report

Key market challenge
Issues pertaining to cloud services
For a full, detailed list, view our report

Key market trend
Popularity of cloud-based BPO
For a full, detailed list, view our report

Key questions answered in this report
What will the market size be in 2019 and what will the growth rate be
What are the key market trends
What is driving this market
What are the challenges to market growth
Who are the key vendors in this market space
What are the market opportunities and threats faced by the key vendors
What are the strengths and weaknesses of the key vendors


Press Release

Technavio Announces the Publication of its Research Report Global IT Services and BPO in Government Sector 2015-2019

Technavio recognizes the following companies as the key players in the Global IT Services and BPO in Government Sector: Capgemini, CSC, IBM, TCS and Wipro

Other Prominent Vendors in the market are: Accenture, Agilisys, Atos, BT Global Services, Capita, Dell, Fujitsu, Hitachi, HP, Indra Sistema, Lockheed Martin, Infosys, NEC, Northrop Grumman, Oracle, T-Systems, Unisys, Verizon, and Xerox.

Commenting on the report, an analyst from Technavios team said: Cloud technology is one of the growing trends in government agencies' adoption of IT solutions as it has been proving to be a good cost-effective solution for them.

According to the report, governments across the globe find it very expensive to upgrade their existing IT infrastructure. The current scenario of modernizing the legacy systems in government agencies is still a challenge for government as it incurs huge operational costs. This has increased the demand for a strategic approach, which can only be supported by IT and business consulting for government entities with the aim of moving forward appropriately.

Further, the report states that the lack of experience and expertise can discourage the adoption of legacy modernization due to the fear of not obtaining results. The lack of relevant talent in the government sector is a challenge confronting the growth of the market.

Companies Mentioned

Capgemini, CSC, IBM, TCS, Wipro, Accenture, Agilisys, Atos, BT Global Services, Capita, Dell, Fujitsu, Hitachi, HP, Indra Sistema, Lockheed Martin, Infosys, NEC, Northrop Grumman, Oracle, T-Systems, Unisys, Verizon, Xerox.

  • Executive summary
    • Highlights
  • Scope of the report
    • Market overview
    • Offerings of the top vendors
      • Table Product offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
  • Market landscape
    • Market overview
    • Market size and forecast
      • Table IT services and BPO market in government sector ($ billions)
    • Five forces analysis
      • Table Five forces analysis
  • Market segmentation
    • Global IT services and BPO market in government sector 2014
      • Table Segmentation of global IT services and BPO market in government sector 2014
      • Table Global IT services market in government sector: Services 2014
  • Market segmentation by BPO services
    • Table Global BPO market in government sector: Services 2014
  • Geographical segmentation
    • Global IT services and BPO market in government sector by geography 2014
      • Table Global IT services and BPO market in government sector by geography 2014
      • Table Global IT services and BPO market in government sector by geography 2014-2019
    • IT services and BPO market in government sector in Americas
      • Table IT services and BPO market in government sector in Americas ($ billions)
    • IT services and BPO market in government sector in EMEA
      • Table IT services and BPO market in government sector in EMEA ($ billions)
    • IT services and BPO market in government sector in APAC
      • Table IT services and BPO market in government sector in APAC ($ billions)
  • Market drivers
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
  • Vendor landscape
    • Competitive scenario
    • Other prominent vendors
  • Key vendor analysis
    • Capgemini
      • Table Capgemini: Business segmentation by revenue 2014
      • Table Capgemini: Business segmentation by revenue 2013 and 2014 ($ billions)
      • Table Capgemini: Geographical segmentation by revenue 2014
    • CSC
      • Table CSC: Business segmentation by revenue 2015
      • Table CSC: Business segmentation by revenue 2014 and 2015 ($ millions)
      • Table CSC: Geographical segmentation by revenue 2015
    • IBM
      • Table IBM: Business segmentation by revenue 2014
      • Table Global Business Services segment by revenue 2013 and 2014 ($ in billions)
    • TCS
      • Table TCS: Business segmentation by revenue 2015
      • Table TCS: Business segmentation by revenue 2014 and 2015
      • Table TCS: Geographical segmentation by revenue 2015
      • Table TCS: Market segmentation by revenue 2015
      • Table TCS: Market segmentation by revenue 2014 and 2015
      • Table Recent developments
    • Wipro
      • Table Wipro: Business segmentation by revenue 2015
      • Table Wipro: Business segmentation by revenue 2014 and 2015
      • Table Wipro: Geographical segmentation by revenue 2015
  • Appendix
  • Explore Technavio

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