Market Research Logo

Global Recruitment Process Outsourcing Market 2017-2021

About Recruitment Process Outsourcing

RPO is a sub-segment of the human resource outsourcing (HRO) market, in which recruitment processes are outsourced to external or third-party service providers. External service providers manage end-to-end or partial recruitment process of HR department. Many vendors in the market also provide RPO consulting services along with outsourcing services.

Technavio’s analysts forecast the global recruitment process outsourcing market to grow at a CAGR of 17.66% during the period 2017-2021.

Covered in this report

The report covers the present scenario and the growth prospects of the global recruitment process outsourcing market for 2017-2021. To calculate the market size, the report considers the revenue generated by the RPO solution and service vendors.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report, Global Recruitment Process Outsourcing Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • ADP
  • IBM
  • ManpowerGroup
  • Randstad Sourceright
Other prominent vendors
  • Accenture
  • Alexander Mann Solutions
  • Allegis Global Solutions
  • Futurestep
  • Hays
  • Hudson
  • Infosys
  • KellyOCG
  • Pontoon Solutions
Market driver
  • Emergence of nearshore outsourcing destinations.
  • For a full, detailed list, view our report
Market challenge
  • Concerns regarding security and quality of service.
  • For a full, detailed list, view our report
Market trend
  • Rise of multi-country and centralized outsourcing models.
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2021 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global Recruitment Process Outsourcing Market 2017-2021

Technavio recognizes the following companies as the key players in the global recruitment process outsourcing market: ADP, IBM, ManpowerGroup, and Randstad Sourceright.

Other Prominent Vendors in the market are: Accenture, Alexander Mann Solutions, Allegis Global Solutions, Futurestep, Hays, Hudson, Infosys, KellyOCG, and Pontoon Solutions.

Commenting on the report, an analyst from Technavio’s team said: “One trend in market is advent of artificial intelligence in recruitment processes. Application of artificial intelligence (AI) technology to recruitment process helps recruiter to identify best candidates. AI tools, with application tracking systems, help the organizations to simplify the recruitment process. AI researchers are continuously developing innovative tools that can streamline the end-to-end recruitment process. Start-up firms are mainly developing AI solutions for the recruitment process. For instance, Connectifier Search, a product developed by start-up firm Connectifier, uses machine learning AI technology to identify the best suitable candidates from online sources. Connectifier was acquired by LinkedIn in February. This acquisition clearly indicates that recruitment firms are heading toward the next-generation technologies to smoothen the recruitment process.”

According to the report, one driver in market is increased usage of neo-sourcing. Many companies are trying to integrate business with technology solutions to reduce costs and improve productivity and innovation. The integration of IT outsourcing and BPO, termed as neo-sourcing, is an evolution of BPO models offered by outsourcing companies. Neo-sourcing is the combined management of back-office operations and technology for process reengineering, which would result in business transformation and optimization. Benefits of this technology include process optimization, cost reduction, access to the best global practices, improved productivity, increased employee morale, and reduced cycle time.

Further, the report states that one challenge in market is high attrition rate in BPO industry. The high attrition rate is one of the major challenges for both BPO and RPO markets. BPOs incur high costs in training their employees, and the high attrition rates make maximum ROI difficult. Work pressure, monotonous work, other career opportunities, and organizational culture are the top reasons behind the increased attrition rate in the BPO industry. Different industry verticals like the BFSI, healthcare, and telecom need to retain their talent to deliver high-quality BPO services in the healthcare sector with minimum possible errors. The attrition rates in BPO firms incur cost to organizations that can be saved through standard HR policies. The attrition rate in the BPO industry varies with industry verticals. In 2016, the attrition rate in the Indian BPO industry was between 28% and 45%.

Companies Mentioned

ADP, IBM, ManpowerGroup, Randstad Sourceright, Accenture, Alexander Mann Solutions, Allegis Global Solutions, Futurestep, Hays, Hudson, Infosys, KellyOCG, Pontoon Solutions.

  • Executive summary
  • Scope of the report
    • Market overview
    • Countries covered
      • Table Regions covered for market analysis
    • Top-vendor offerings
      • Table Product offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
      • Table Next-generation HRO architecture
  • Market landscape
    • Market overview
      • Table BPO and HRO services features
    • Market size and forecast
      • Table Global RPO market 2016-2021 ($ billions)
      • Table Technavio RPO deals analysis
    • Five forces analysis
      • Table Five forces analysis
  • Market segmentation by services
    • Global RPO market by services
      • Table Global RPO market by services 2016
  • Market segmentation by end-user
    • Global RPO market by end-user
      • Table Global RPO market by end-user 2016
    • BFSI
    • Manufacturing
    • Energy
    • Services
    • Healthcare
    • Telecom
  • Geographical segmentation
    • Global RPO market by geography
      • Table Global RPO market by geography 2016
    • Americas
      • Table RPO market in Americas 2016-2021 ($ billions)
    • EMEA
      • Table RPO market in EMEA 2016-2021 ($ billions)
    • APAC
      • Table RPO market in APAC 2016-2021 ($ billions)
  • Market drivers
    • Increased usage of neo-sourcing
    • Emergence of nearshore outsourcing destinations
    • Moving up HR value chain and compliance
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
    • Concerns regarding security and quality of service
    • High attrition rate in BPO industry
    • Shortage of domain expertise
    • Changing labor laws and regulations
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
    • Advent of artificial intelligence in recruitment processes
    • Evolution of BPaaS
    • Increased adoption of recruitment analytics
    • Use of automation in BPO solutions
      • Table Cost comparison of RPA robots to back-office worker's salary 2015
      • Table RPO specific drivers and challenges
    • Rise of multi-country and centralized outsourcing models
  • Vendor landscape
    • Competitive scenario
      • Table Competitive factors for vendors to generate high revenues
  • Key vendor profile
    • ADP
    • IBM
    • ManpowerGroup
    • Randstad Sourceright
    • Other prominent vendors
      • Table Other prominent vendors
  • Appendix
    • List of abbreviations
  • Explore Technavio

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report