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Global Office and Contact Center Headsets Market 2017-2021

Global Office and Contact Center Headsets Market 2017-2021

About Office and Contact Center Headsets

Office and contact center headsets consist of a pair of high-quality earphones connected by a band. The headset is either worn over the head or fitted in the ear canal. They are mainly used for listening to music and attending calls. The global office and contact center headset is expected to continue to grow at a decent rate during the forecast period. One of the major factors driving the market is the replacement of obsolete headsets in offices with new technologically advanced headsets that are being introduced in the market.

Technavio’s analysts forecast the global office and contact center headsets market to grow at a CAGR of 13.00% during the period 2017-2021.

Covered in this report

The report covers the present scenario and the growth prospects of the global office and contact center headsets market for 2017-2021. To calculate the market size, the report considers the revenue generated from the sales of professional headsets. The report also presents the vendor landscape and a corresponding detailed analysis of the top vendors in the market.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report, Global Office and Contact Center Headsets Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Jabra
  • Logitech
  • Plantronics
  • Sennheiser
Other prominent vendors
  • Audiofly
  • Audio-Technica
  • JBL
  • Panasonic
  • Philips
  • Samsung Electronics
  • Skullcandy
  • Sony
Market driver
  • Increased user productivity
  • For a full, detailed list, view our report
Market challenge
  • Availability of counterfeit products
  • For a full, detailed list, view our report
Market trend
  • Increased focus on distribution channels
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2021 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?


Press Release

Technavio Announces the Publication of its Research Report – Global Office and Contact Center Headsets Market 2017-2021

Technavio recognizes the following companies as the key players in the global office and contact center headsets market: Jabra, Logitech, Plantronics, and Sennheiser.

Other Prominent Vendors in the market are: Audiofly, Audio-Technica, JBL, Panasonic, Philips, Samsung Electronics, Skullcandy, and Sony.

Commenting on the report, an analyst from Technavio’s team said: “One trend in the market is increased focus on distribution channels. Most of the vendors in the market are focusing on and investing in their in-house distribution channels. A decade ago, most of the vendors were dependent on retailers and offline sales partners for their products to reach consumers. This scenario has changed drastically since 2015.”

According to the report, one driver in the market is increased user productivity. The use of headsets in offices and call centers increases employee efficiency and productivity. Headsets allow users to multi-task while also attending calls or listening to music. Headsets largely aim at helping users keep their hands free so that they can engage themselves in other tasks, such as taking notes or performing other daily office tasks, without any interruption. Cordless headsets provide users the freedom to move around the perimeter of their workspace during phone calls. This allows users to gather related material and resources that may be important for calls.

Further, the report states that one challenge in the market is availability of counterfeit products. The availability of counterfeit products with unauthorized dealers and at local stores poses a major threat to leading manufacturers. APAC is considered the hub for counterfeit products. Consumers are attracted to such products because of their popularity, low cost, resemblance to big brands, and easy availability. These features are likely to increase the competition in the global office and contact center headset market. Counterfeit products are sold at less than a quarter of the price of the original product.

Companies Mentioned

Jabra, Logitech, Plantronics, Sennheiser, Audiofly, Audio-Technica, JBL, Panasonic, Philips, Samsung Electronics, Skullcandy, and Sony.

  • Executive summary
  • Scope of the report
  • Research Methodology
  • Introduction
    • Market outline
  • Market landscape
    • Market overview
      • Table Global office and contact center headset market: Overview
    • Market size and forecast
      • Table Global office and contact center headset market 2016-2021 ($ billions)
    • Five forces analysis
      • Table Five forces analysis
  • Market segmentation by application
    • Global office and contact center headset market by application
      • Table Global office and contact center headset market by application 2016-2021 (% share)
    • Global office headset market
      • Table Global office headset market 2016-2021 ($ billions)
    • Global contact center headset market
      • Table Global contact center headset market 2016-2021 ($ billions)
  • Market segmentation by type
    • Global office and contact center headset market by type
      • Table Global office and contact center headset market by type 2016-2021 (% share)
    • Global wireless office and contact center headset market
      • Table Global wireless office and contact center headset market 2016-2021 ($ billions)
    • Global wired office and contact center headset market
      • Table Global wired office and contact center headset market 2016-2021 ($ billions)
  • Market segmentation by connector type
    • Global office and contact center headset market by connector type
      • Table Global office and contact center headset market by connector type 2016-2021 (%share)
    • Global office and contact center headset market by USB connectors
      • Table Global office and contact center headset market by USB connectors 2016-2021 ($billions)
    • Global office and contact center headset market by 3.5-mm plug connectors
      • Table Global office and contact center headset market by 3.5-mm plug connectors 2016-2021 ($ billions)
    • Global office and contact center headset market by registered jack connectors
      • Table Global office and contact center headset market by registered jack connectors2016-2021 ($ billions)
    • Global office and contact center headset market by 2.5-mm plug connectors
      • Table Global office and contact center headset market by 2.5-mm plug connectors 2016-2021 ($ billions)
    • Global office and contact center headset market by QD connectors
      • Table Global office and contact center headset market by QD connectors 2016-2021 ($billions)
  • Geographical segmentation
    • Global office and contact center headset market by region
      • Table Global office and contact center headset market by region 2016-2021 (% share)
    • Office and contact center headset market in Americas
      • Table Office and contact center headset market in Americas 2016-2021 ($ billions)
    • Office and contact center headset market in APAC
      • Table Office and contact center headset market in APAC 2016-2021 ($ billions)
    • Office and contact center headset market in EMEA
      • Table Office and contact center headset market in EMEA 2016-2021 ($ billions)
  • Key leading countries
    • Table Key leading countries 2016
    • Office and contact center headset market in China
      • Table Office and contact center headset market in China 2016-2021 ($ billions)
    • Office and contact center headset market in US
      • Table Office and contact center headset market in US 2016-2021 ($ billions)
    • Office and contact center headset market in India
      • Table Office and contact center headset market in India 2016-2021 ($ billions)
  • Buying criteria
    • Table Buying criteria for office and contact center headsets
  • Decision framework
  • Drivers and challenges
    • Market drivers
    • Market challenges
  • Market trends
    • Increased focus on distribution channels
    • Growing adoption of over-ear headsets
    • Increasing technological advances
  • Vendor landscape
    • Competitive scenario
      • Table Office and contact center headsets compatible with Skype and Microsoft
      • Table Jabra: Product segmentation
      • Table Logitech: Business segmentation 2016 (% revenue share)
      • Table Logitech: Product segmentation 2016 (% revenue share)
      • Table Plantronics: Business segmentation by revenue share 2016 (%)
      • Table Plantronics: Business segmentation by revenue 2015 and 2016 ($ millions)
      • Table Plantronics: Geographical segmentation by revenue 2015 (% share)
      • Table Plantronics: Product portfolio
      • Table Recent developments
      • Table Sennheiser: Business segmentation
      • Table Sennheiser: Products offered
    • Other prominent vendors
      • Table Other prominent vendors
  • Appendix
    • List of abbreviations
  • Explore Technavio

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