Global OSS BSS software market 2017-2021
About OSS BSS Software
Operations support systems (OSS) refers to specialized software through which a telecom network supports different components within the system such as network operations, service management, and provisioning services. Business support systems (BSS) refers to software that handles tasks such as customer support processes, billing services, order management, and fraud management.
Technavio’s analysts forecast the global OSS BSS software market to grow at a CAGR of 14.59% during the period 2017-2021.
Covered in this report
The report covers the present scenario and the growth prospects of the global OSS BSS software market for 2017-2021. To calculate the market size, the report considers new installations and services market.
The market is divided into the following segments based on geography:
Technavio Announces the Publication of its Research Report – Global OSS BSS Software Market 2017-2021
Technavio recognizes the following companies as the key players in the global OSS BSS software market: AMDOCS, Ericsson, Huawei Technologies, Netcracker Technology Corporation, and Redknee.
Other Prominent Vendors in the market are: Accenture, Aria Systems, Cerillion, Comarch, Comptel, CSG International, elitecore.com, Global Convergence Solutions, Hewlett Packard Enterprise Development, Hitachi Data Systems, Oracle, SAP, Sigma Systems, Subex, and Wipro.
Commenting on the report, an analyst from Technavio’s team said: “One trend in the market is outsourcing OSS BSS design and development to managed service providers. Most telecom operators have low-profit margins on account of decreasing ARPU. Many leading telecom operators have piled up huge debts. Thus, telecom operators outsource most of their service functionalities, such as infrastructure, operations and management, as well as network operation and maintenance to multiple vendors in a bid to reduce operational expenses.”
According to the report, one driver in the market is growing adoption of cloud-based BSS. SMEs have become increasingly important to CSPs as a means to boost their business. The market at the SME level is highly competitive due to long-term relationships that are providing converged communications technology suites coupled with cloud-based services to its clients. Most of the CSPs provide a cloud-based BSS model to SMEs to ensure better manageability of resources. Cloud-based BSS effectively delivers business agility and a scalable IT infrastructure.
Further, the report states that one challenge in the market is lack of in-house expertise. Generating a single invoice for the telecom services is the primary objective of cloud billing services. However, the services are becoming more complex because of the integration of different telecom services and the additions of new and sophisticated features. Thus, the operation of the services requires a trained and skilled workforce. In most cases, the telecom operators that install these services in their BSS hire or train employees for the operations.
AMDOCS, Ericsson, Huawei Technologies, Netcracker Technology Corporation, and Redknee. Accenture, Aria Systems, Cerillion, Comarch, Comptel, CSG International, elitecore.com, Global Convergence Solutions, Hewlett Packard Enterprise Development, Hitachi Data Systems, Oracle, SAP, Sigma Systems, Subex, and Wipro.
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