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Global Mobile Unified Communication and Collaboration (UC&C) Market 2015-2019

About Mobile UC&C

UC&C is a system that integrates the real-time communication services, such as telephony instant messaging, videoconferencing, data sharing, and others, with non-real-time communication services, such as unified messaging (e-mail, SMS, and fax). It enables an individual to send a message on one medium and receive the same message on another medium. Mobile UC&C utilizes BYOD devices that integrate mobile capabilities such as messaging, telephony, and video conferencing, offering the benefits of communication capabilities anywhere and anytime. Mobile UC&C is used in sectors such as Healthcare, Financial Services, Call Centers, and Sales and Marketing.

TechNavio's analysts forecast the Global Mobile UC&C market to grow at a CAGR of 26.83 percent over the period 2014-2019.

Covered in this Report

This report covers the present scenario and the growth prospects of the Global Mobile UC&C market for the period 2015-2019. To calculate the market size, the report considers revenue generated from UC&C software and services. In addition, the report provides the deployment model of the software and services offered by the vendors. Moreover, it considers the revenue generated from the technologies used in mobile:

  • Collaboration tools
  • Video conferencing
  • PBX extensions
  • Others: It includes customer care applications and contact center applications
TechNavio's report, Global Mobile Unified Communications and Collaboration (UC&C) Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key Regions
  • Americas
  • APAC
  • EMEA
Key Vendors
  • Avaya
  • Cisco Systems
  • IBM
  • Microsoft
Other Prominent Vendors
  • Alcatel-Lucent
  • Broadsoft
  • Genband
  • HP
  • Huawei Technologies
  • Juniper Networks
  • Mitel
  • NEC
  • Polycom
  • RingCentral
  • ShoreTel
  • Unify
  • Verizon Communications
Market Driver
  • Increased Demand for BYOD
  • For a full, detailed list, view our report
Market Challenge
  • Compatibility Issues within Offerings by Vendors
  • For a full, detailed list, view our report
Market Trend
  • Improved Focus on Customer Service through Collaborative Tools
  • For a full, detailed list, view our report
Key Questions Answered in this Report
  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global Mobile Unified Communication and Collaboration (UC&C) Market 2015-2019

Technavio recognizes the following companies as the key players in the Global Mobile Unified Communication and Collaboration (UC&C) Market 2015-2019: Avaya Inc., Cisco Systems Inc., International Business Machines (IBM) Corp. and Microsoft Corp.

Other Prominent Vendors in the market are: Alcatel-Lucent, Unify, Broadsoft, Genband, HP, Huawei Technologies, Juniper Networks, Mitel, NEC, Polycom, RingCentral, ShoreTel and Verizon Communications.

Commenting on the report, an analyst from Technavio’s team said: “One of the major trends for this market is improved focus on customer service through collaboration tools. Collaboration tools are the major revenue generators in the UC&C industry. They are used by enterprises to reduce the manufacturing cost and improve connectivity between employees.”

According to the report, one of the key drivers that this market has is the increased adoption of the BYOD concept. At present, organizations are facilitating communication through messages, emails, calls, conferences, face-to-face meetings, and online chats. Smartphones and tablets are being used for better communication and collaboration among employees and suppliers. Mobile UC&C allows the exchange of data and information through instant messaging, audio and video conferencing, and emails.

Further, the report states that one of the major challenges is the compatibility issues within the offerings by vendors.

Companies Mentioned

Avaya Inc., Cisco Systems Inc., International Business Machines (IBM) Corp. and Microsoft Corp., Alcatel-Lucent, Unify, Broadsoft, Genband, HP, Huawei Technologies, Juniper Networks, Mitel, NEC, Polycom, RingCentral, ShoreTel and Verizon Communications.

  • Executive Summary
  • List of Abbreviations
  • Scope of the Report
    • Market Overview
    • Product Offerings
  • Market Research Methodology
    • Market Research Process
    • Research Methodology
      • Table Market Research Methodology
  • Introduction
  • Market Description
    • Market Overview of UC&C
      • Table Integration of Communication
      • Table Difference between Traditional and Modern Technologies
    • Types of UC&C
    • Characteristics of UC&C
      • Table Characteristics of UC&C
    • Evolution of UC&C Model
      • Table Evolution of UC&C Model
    • Participants Involved in Mobile UC&C Value Chain
      • Table Participants in Mobile UC&C Value Chain
  • Market Landscape
    • Market Overview
      • Table UC&C Processes
    • Global UC&C Market
      • Table Global UC&C Market 2014-2019 (US$ billion)
    • Global Mobile UC&C Market
      • Table Global Mobile UC&C Market 2014-2019 (US$ billion)
    • Share of Global Mobile UC&C Market in Global UC&C Market
      • Table Share of Global Mobile UC&C Market in Global UC&C Market 2014
      • Share of Global Mobile UC&C Market in Global UC&C Market 2014-2019
        • Table Share of Global Mobile UC&C Market in Global UC&C Market 2014-2019
    • Five Forces Analysis
  • Segmentation of Global Mobile UC&C Market by Software and Services
    • Segmentation of Global Mobile UC&C Market by Software and Services 2014
      • Table Segmentation of Global Mobile UC&C Market by Software and Services 2014
      • Table Segmentation of Global Mobile UC&C Market by Software and Services 2014-2019
    • Global Mobile UC&C Software Market
      • Table Global Mobile UC&C Software Market 2014-2019 (US$ billion)
    • Global Mobile UC&C Services Market
      • Table Global Mobile UC&C Services Market 2014-2019 (US$ billion)
  • Segmentation of Market by Deployment Model
    • Segmentation of Global Mobile UC&C Market by Deployment Model 2014
      • Table Segmentation of Global Mobile UC&C Market by Deployment Model 2014
  • Segmentation of Market by Technology
    • Segmentation of Global Mobile UC&C Market by Technology 2014
      • Table Technologies Used in Mobile UC&C
      • Table Segmentation of Global Mobile UC&C Market by Technology 2014
  • Segmentation of Market by Geography
    • Table Segmentation of Global Mobile UC&C Market by Geography 2014
  • Buying Criteria
  • Market Growth Drivers
  • Drivers and Their Impact
  • Market Challenges
  • Impact of Drivers and Challenges
  • Market Trends
    • Table Major Areas of Customer Satisfaction
  • Trends and Their Impact
  • Vendor Landscape
    • Competitive Scenario
    • Vendor Analysis 2014
    • Other Prominent Vendors
  • Key Vendor Analysis
    • Avaya
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue 2013
        • Table Avaya: Business Segmentation by Revenue 2013
      • Business Segmentation by Revenue 2012 and 2013
        • Table Avaya: Business/Product Segmentation by Revenue 2012 and 2013 (US$ million)
      • Geographical Segmentation by Revenue 2013
        • Table Avaya: Geographical Segmentation by Revenue 2013
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
    • Cisco
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue
        • Table Business Segmentation of Cisco Systems by Revenue 2013
        • Table Business Segmentation of Cisco Systems by Revenue 2011-2013 (US$ billion)
      • Geographical Segmentation by Revenue
        • Table Geographical Segmentation of Cisco Systems by Revenue 2013
      • Business Strategy
      • Key Information
      • SWOT Analysis
    • IBM
      • Key Facts
      • Business Description
      • Business Segmentation
        • Table IBM: Business Segmentation
      • Revenue Segmentation by Business Segment
        • Table IBM: Revenue Segmentation by Business 2013
      • Revenue Segmentation by Business Operation
        • Table IBM: Revenue Segmentation 2013
      • Revenue Comparison of Business Segments 2012 and 2013
        • Table IBM: Revenue Comparison of Business Segments 2012 and 2013 (US$ million)
      • Revenue Segmentation by Geography
        • Table IBM: Revenue Segmentation by Geography 2013
      • Business Strategy
      • Key Developments
      • SWOT Analysis
    • Microsoft
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue 2013
        • Table Microsoft: Business Segmentation by Revenue 2013
      • Business Segmentation by Revenue 2012 and 2013
        • Table Microsoft: Business Segmentation by Revenue 2012 and 2013(US$ billion)
      • Geographical Segmentation by Revenue 2013
        • Table Microsoft: Geographical Segmentation by Revenue 2013
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
  • Other Reports in this series

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