About Mobile UC&C
UC&C is a system that integrates the real-time communication services, such as telephony instant messaging, videoconferencing, data sharing, and others, with non-real-time communication services, such as unified messaging (e-mail, SMS, and fax). It enables an individual to send a message on one medium and receive the same message on another medium. Mobile UC&C utilizes BYOD devices that integrate mobile capabilities such as messaging, telephony, and video conferencing, offering the benefits of communication capabilities anywhere and anytime. Mobile UC&C is used in sectors such as Healthcare, Financial Services, Call Centers, and Sales and Marketing.
TechNavio's analysts forecast the Global Mobile UC&C market to grow at a CAGR of 26.83 percent over the period 2014-2019.
Covered in this Report
This report covers the present scenario and the growth prospects of the Global Mobile UC&C market for the period 2015-2019. To calculate the market size, the report considers revenue generated from UC&C software and services. In addition, the report provides the deployment model of the software and services offered by the vendors. Moreover, it considers the revenue generated from the technologies used in mobile:
Technavio Announces the Publication of its Research Report – Global Mobile Unified Communication and Collaboration (UC&C) Market 2015-2019
Technavio recognizes the following companies as the key players in the Global Mobile Unified Communication and Collaboration (UC&C) Market 2015-2019: Avaya Inc., Cisco Systems Inc., International Business Machines (IBM) Corp. and Microsoft Corp.
Other Prominent Vendors in the market are: Alcatel-Lucent, Unify, Broadsoft, Genband, HP, Huawei Technologies, Juniper Networks, Mitel, NEC, Polycom, RingCentral, ShoreTel and Verizon Communications.
Commenting on the report, an analyst from Technavio’s team said: “One of the major trends for this market is improved focus on customer service through collaboration tools. Collaboration tools are the major revenue generators in the UC&C industry. They are used by enterprises to reduce the manufacturing cost and improve connectivity between employees.”
According to the report, one of the key drivers that this market has is the increased adoption of the BYOD concept. At present, organizations are facilitating communication through messages, emails, calls, conferences, face-to-face meetings, and online chats. Smartphones and tablets are being used for better communication and collaboration among employees and suppliers. Mobile UC&C allows the exchange of data and information through instant messaging, audio and video conferencing, and emails.
Further, the report states that one of the major challenges is the compatibility issues within the offerings by vendors.
Avaya Inc., Cisco Systems Inc., International Business Machines (IBM) Corp. and Microsoft Corp., Alcatel-Lucent, Unify, Broadsoft, Genband, HP, Huawei Technologies, Juniper Networks, Mitel, NEC, Polycom, RingCentral, ShoreTel and Verizon Communications.
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