Global IT Management as a Service Market 2016-2020
About IT Management as a Service
The IT management process involves managing all resources related to IT, based on the company’s priorities and needs. The resource managed may be tangible or intangible. IT management is aimed at generating value and profits through the adoption of technology. It helps to align business strategies with the technology adopted. Deployment of IT tools has become quick and easy through software as a service (SaaS). Small and medium-sized enterprises (SMEs) with a limited budget can also adopt IT technologies and solutions delivered through SaaS that follows the pay-per-use model.
ITMaaS is delivered through SaaS and helps companies manage application monitoring, service desk management, and infrastructure management to achieve cost-efficient IT operation. The complexity of IT management solutions has increased significantly in the last two years. Customers' expectations and needs have evolved into a complex mixture and are no longer addressable by the traditional IT management practices. Vendors are continuously developing solutions to enhance customer experience at a reduced cost.
Technavio’s analysts forecast the global ITMaaS market to grow at a CAGR of 38.2% during the period 2016-2020.
Covered in this report
The report covers the present scenario and the growth prospects of the global ITMaaS market for 2016-2020. To calculate the market size, the report considers the revenue generated from IT service management (ITSM) software, tools, and solutions provided to companies over the public cloud platform.
The market is divided into the following segments based on geography:
Technavio Announces the Publication of its Research Report – Global IT Management as a Service Market 2016-2020
Technavio recognizes the following companies as the key players in the Global IT Management as a Service Market: ServiceNow, HP, CA Technologies, and BMC Software.
Other Prominent Vendors in the market are: Absolute Software, Cherwell Software, EMC Infra, Epicor Software, FrontRange Solutions, Fujitsu, Hornbill, IBM, ManageEngine, Microsoft, Oracle, SAP, Serena Software, Sofigate, Sunrise Software, SunView Software, Symantec, SysAid Technologies, and VMware.
Commenting on the report, an analyst from Technavio’s team said: “Cloud-based service desk solutions offer sophisticated ITSM capabilities. These can be customized to meet business-specific needs without the need for complex labor-intensive coding. Thus, new cost-effective service desk offerings such as cloud-based service desk solutions, a part of IT management, should drive market growth.”
According to the report, the BYOD concept allows employees to use their personal devices (laptops, tablets, and smartphones) at work by connecting to corporate computer networks. IT departments are increasingly promoting the BYOD concept to boost productivity and enhance employee convenience.
Further, the report states that lack of transparency in SLAs restricts the market growth.
ServiceNow, HP, CA Technologies, BMC Software, Absolute Software, Cherwell Software, EMC Infra, Epicor Software, FrontRange Solutions, Fujitsu, Hornbill, IBM, ManageEngine, Microsoft, Oracle, SAP, Serena Software, Sofigate, Sunrise Software, SunView Software, Symantec, SysAid Technologies, VMware.
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