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Global IT Management as a Service Market 2016-2020

Global IT Management as a Service Market 2016-2020

About IT Management as a Service

The IT management process involves managing all resources related to IT, based on the company’s priorities and needs. The resource managed may be tangible or intangible. IT management is aimed at generating value and profits through the adoption of technology. It helps to align business strategies with the technology adopted. Deployment of IT tools has become quick and easy through software as a service (SaaS). Small and medium-sized enterprises (SMEs) with a limited budget can also adopt IT technologies and solutions delivered through SaaS that follows the pay-per-use model.

ITMaaS is delivered through SaaS and helps companies manage application monitoring, service desk management, and infrastructure management to achieve cost-efficient IT operation. The complexity of IT management solutions has increased significantly in the last two years. Customers' expectations and needs have evolved into a complex mixture and are no longer addressable by the traditional IT management practices. Vendors are continuously developing solutions to enhance customer experience at a reduced cost.

Technavio’s analysts forecast the global ITMaaS market to grow at a CAGR of 38.2% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global ITMaaS market for 2016-2020. To calculate the market size, the report considers the revenue generated from IT service management (ITSM) software, tools, and solutions provided to companies over the public cloud platform.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report, Global IT Management as a Service Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • ServiceNow
  • HP
  • CA Technologies
  • BMC Software
Other prominent vendors
  • Absolute Software
  • Cherwell Software
  • EMC Infra
  • Epicor Software
  • FrontRange Solutions
  • Fujitsu
  • Hornbill
  • IBM
  • ManageEngine
  • Microsoft
  • Oracle
  • SAP
  • Serena Software
  • Sofigate
  • Sunrise Software
  • SunView Software
  • Symantec
  • SysAid Technologies
  • VMware
Market driver
  • Need to reduce IT costs
  • For a full, detailed list, view our report
Market challenge
  • Lack of transparency in SLAs
  • For a full, detailed list, view our report
Market trend
  • Cloud-based service desk
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global IT Management as a Service Market 2016-2020

Technavio recognizes the following companies as the key players in the Global IT Management as a Service Market: ServiceNow, HP, CA Technologies, and BMC Software.

Other Prominent Vendors in the market are: Absolute Software, Cherwell Software, EMC Infra, Epicor Software, FrontRange Solutions, Fujitsu, Hornbill, IBM, ManageEngine, Microsoft, Oracle, SAP, Serena Software, Sofigate, Sunrise Software, SunView Software, Symantec, SysAid Technologies, and VMware.

Commenting on the report, an analyst from Technavio’s team said: “Cloud-based service desk solutions offer sophisticated ITSM capabilities. These can be customized to meet business-specific needs without the need for complex labor-intensive coding. Thus, new cost-effective service desk offerings such as cloud-based service desk solutions, a part of IT management, should drive market growth.”

According to the report, the BYOD concept allows employees to use their personal devices (laptops, tablets, and smartphones) at work by connecting to corporate computer networks. IT departments are increasingly promoting the BYOD concept to boost productivity and enhance employee convenience.

Further, the report states that lack of transparency in SLAs restricts the market growth.

Companies Mentioned

ServiceNow, HP, CA Technologies, BMC Software, Absolute Software, Cherwell Software, EMC Infra, Epicor Software, FrontRange Solutions, Fujitsu, Hornbill, IBM, ManageEngine, Microsoft, Oracle, SAP, Serena Software, Sofigate, Sunrise Software, SunView Software, Symantec, SysAid Technologies, VMware.

  • Executive summary
    • Highlights
  • Scope of the report
    • Market overview
    • Top-vendor offerings
      • Table Product offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
  • Economic overview
  • Public cloud services ecosystem
    • Table Public cloud computing
    • ITMaaS as a segment of public cloud services
  • Market landscape
    • Market overview
    • Market size and forecast
      • Table Global ITMaaS market 2015-2020 ($ billions)
    • Five forces analysis
      • Table Five forces analysis
  • Market segmentation by application
    • Global ITMaaS market by application
      • Table Global ITMaaS market by application 2015
      • Table Global ITMaaS market by application 2020
    • System and network monitoring and management
      • Table Global ITMaaS market by systems and network monitoring and management 2015-2020 ($ billions)
    • Problem management
      • Table Global ITMaaS market by problem management 2015-2020 ($ billions)
    • Resource utilization, capacity planning, and billing
      • Table Global ITMaaS market by resource utilization, capacity planning, and billing 2015-2020 ($ millions)
  • Market segmentation by end-user
    • Global ITMaaS market by end-users
      • Table Global ITMaaS market by end-user 2015
    • IT and telecom
    • BFSI
    • Public sector
    • Others
  • Geographical segmentation
    • Global ITMaaS market by geography
      • Table Global ITMaaS market by geography 2015
    • Americas
    • EMEA
    • APAC
  • Market drivers
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
  • Vendor landscape
    • Competitive scenario
    • Major vendors
    • Other prominent vendors
  • Key vendor analysis
    • BMC Software
    • CA Technologies
      • Table CA Technologies: Business segmentation by revenue 2015
      • Table CA Technologies: Business segmentation by revenue 2014 and 2015 ($ billions)
      • Table CA Technologies: Geographical segmentation by revenue 2015
    • HP
      • Table HP: Business segmentation by revenue 2014
      • Table HP: Business segmentation by revenue 2013 and 2014 ($ billions)
      • Table HP: Geographical segmentation by revenue 2014
    • ServiceNow
      • Table ServiceNow: Business segmentation by revenue 2014
      • Table ServiceNow: Business segmentation by revenue 2014 and 2013 ($ millions)
      • Table ServiceNow: Geographical segmentation 2014
  • Appendix
    • List of abbreviations
  • Explore Technavio

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