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Global Knowledge Process Outsourcing Market 2015-2019

Global Knowledge Process Outsourcing Market 2015-2019

Covering: Market size and forecast for knowledge process outsourcing until 2019. Market segmentation by BFSI, healthcare, and retail. Market shares for APAC, Americas, and EMEA are also provided in the report. The key leading players analyzed by this report include Genpact, Mphasis, and Wipro.

Market outlook of knowledge process outsourcing

Technavios market research analysts predict the global KPO market to grow at a CAGR of around 23% from 2015 to 2019. In line with global perspectives on outsourcing business activities across the globe, companies are looking for more analytical and specialist expertise, and hence KPOs are seen to be increasingly fitting such requirement of companies that are eager to outsource to third party service providers.

With increasing globalization and a competitive market scenario, the time for commercialization of products and services are thinning down. For instance, in the BFSI capital markets, with a change in demand for complex global products, investment managers are in need for making quicker strategic decisions. This has driven the demand for Middle office outsourcing as it has changed from pure cost-driven capabilities to strategic platforms, thus allowing investment managers to execute business strategies easily.

Market segmentation of knowledge process outsourcing by end users

BFSI
Healthcare
Retail

Healthcare sector is the fastest segments in the outsourcing for knowledge intensive services. Pharmaceutical and bio-tech are sub-industries of this segment, and present a high demand for clinical research and drug discovery. This sector demands for the protection of IPR, for instance, findings and associated databases of a clinical trials from pharmaceutical companies require protection. Therefore, the imminent need to overhaul existing legacy RCM process models has resulted in healthcare service providers to make strategic acquisitions with managed services providers and leading KPOs.

Geographical segmentation of the knowledge process outsourcing market
APAC
Americas
EMEA

Emerging economies such as Asia and Latin America have been able to attract KPO service providers due to the advantages such as low labor costs, availability of trained professionals combined with high productivity and a favorable business environment. These advantages are not present in developed countries, and as a result, many firms are setting up businesses in emerging markets.

Leading vendors analyzed in the report
Genpact
Mphasis
Wipro
RR Donnelley & sons
Wipro

The other prominent vendors analyzed in the report include Accenture, Adventity, Aranca, Cognizant, Copal Partners, Mu Sigma, EXL Services, Grail Research, Inductis, EXL Service, Infosys, IP Pro, McKinsey, Moody's, Oracle, Pangea3, Pipal Research, Pulsar knowledge center, RocSearch, SAP, Syntel, TCS, TechBooks, The smart cube, and WNS.

Key questions answered in the report
What are the key factors driving the global mobile workforce solutions market
What are the key market trends impacting the growth of the global mobile workforce solutions market
What are the various opportunities and threats faced by the vendors in the global mobile workforce solutions market
Trending factors influencing the market shares for EMEA, APAC, and Americas
Key outcome of the five forces analysis on the global mobile workforce solutions market
Growth forecast of the global mobile workforce solutions market until 2019

Technavio also offers customization on reports based on specific client requirement.

Related reports
KPO Market in India 2010-2014
Global Knowledge Process Outsourcing Market 2014-2018
Global Data Analytics Outsourcing Market 2015-2019


Press Release

Technavio Announces the Publication of its Research Report Global Knowledge Process Outsourcing Market 2015-2019

Technavio recognizes the following companies as the key players in the Global Knowledge Process Outsourcing Market: Genpact, Mphasis, Wipro, RR Donnelley & sons and Wipro

Other Prominent Vendors in the market are: Accenture, Adventity, Aranca, Cognizant, Copal Partners, Mu Sigma, EXL Services, Grail Research, Inductis, EXL Service, Infosys, IP Pro, McKinsey, Moody's, Oracle, Pangea3, Pipal Research, Pulsar knowledge center, RocSearch, SAP, Syntel, TCS, TechBooks, The smart cube, and WNS.

Commenting on the report, an analyst from Technavios team said: Reference data includes important data from credit agencies, financial service customers, and stock market trading. An increased pressure on capital market firms to outperform in the competitive global scenario, boost profitability in mature markets, and increase flexibility to perform in emerging markets are some of the reasons for many capital market firms to adopt outsourcing activities. Requirements such as long transaction windows, short settlement windows, and reduced turnaround times are driving the trend of reference data management for middle-office outsourcing.

According to the report, the advancements in technology and the requirement of high response rates, increased recognition of the outsourcing concept, and, thereby, outsourcing non-core activities to third-party providers has driven the BPO market globally and, thus, led to the evolution of a new phase in the global outsourcing industry, i.e., KPO.

Further, the report states that in the current scenario, retaining talent in the KPO industry is becoming a critical task and is one of the greatest challenges for recruiters. The continuing momentum of the high churn rate in the market indicates a key challenge at the very core of the growth of the market.

Companies Mentioned

Genpact, Mphasis, Wipro, RR Donnelley & sons, Wipro, Accenture, Adventity, Aranca, Cognizant, Copal Partners, Mu Sigma, EXL Services, Grail Research, Inductis, EXL Service, Infosys, IP Pro, McKinsey, Moody's, Oracle, Pangea3, Pipal Research, Pulsar knowledge center, RocSearch, SAP, Syntel, TCS, TechBooks, The smart cube, WNS.

  • Executive summary
    • Highlights
  • Scope of the report
    • Market overview
    • Top vendor offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
  • Market landscape
    • Market overview
      • Table Global KPO market overview
    • Market size and forecast
      • Table Global KPO market 2015-2019 ($ billions)
    • Five forces analysis
      • Table Five forces analysis
  • Market segmentation by KPO services
    • Table Global KPO market segmentation by KPO services 2014
  • Market segmentation by end user
  • Geographical segmentation
    • Table Geographical segmentation
  • Key leading countries
    • Table Key leading outsourcing destinations
    • Table Evolution of KPO market in India
  • Market drivers
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
  • Vendor landscape
    • Competitive scenario
    • Other prominent vendors
  • Key vendor analysis
    • Genpact
      • Table Genpact: Business segmentation by revenue 2014
      • Table Genpact: Business segmentation by revenue 2013 and 2014 ($ billions)
      • Table Genpact: Geographical segmentation by revenue 2014
    • Mphasis
      • Table Mphasis: Business segmentation by revenue 2014
      • Table Mphasis: Geographical segmentation by revenue 2014
    • RR Donnelley & Sons
      • Table RR Donnelley: Business segmentation by revenue 2014
      • Table RR Donnelley & Sons: Business segmentation by revenue 2013 and 2014 ($ billions)
      • Table RR Donnelley & Sons: Geographical segmentation by revenue 2014
    • Wipro
      • Table Wipro: Business segmentation by revenue 2015
      • Table Wipro: Business segmentation by revenue 2014 and 2015 ($ millions)
      • Table Wipro: Geographical segmentation by revenue 2015
  • Appendix
    • List of abbreviations
  • Explore Technavio

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