Global Knowledge Process Outsourcing Market 2015-2019
Covering: Market size and forecast for knowledge process outsourcing until 2019. Market segmentation by BFSI, healthcare, and retail. Market shares for APAC, Americas, and EMEA are also provided in the report. The key leading players analyzed by this report include Genpact, Mphasis, and Wipro.
Market outlook of knowledge process outsourcing
Technavios market research analysts predict the global KPO market to grow at a CAGR of around 23% from 2015 to 2019. In line with global perspectives on outsourcing business activities across the globe, companies are looking for more analytical and specialist expertise, and hence KPOs are seen to be increasingly fitting such requirement of companies that are eager to outsource to third party service providers.
With increasing globalization and a competitive market scenario, the time for commercialization of products and services are thinning down. For instance, in the BFSI capital markets, with a change in demand for complex global products, investment managers are in need for making quicker strategic decisions. This has driven the demand for Middle office outsourcing as it has changed from pure cost-driven capabilities to strategic platforms, thus allowing investment managers to execute business strategies easily.
Market segmentation of knowledge process outsourcing by end users
BFSI Healthcare Retail
Healthcare sector is the fastest segments in the outsourcing for knowledge intensive services. Pharmaceutical and bio-tech are sub-industries of this segment, and present a high demand for clinical research and drug discovery. This sector demands for the protection of IPR, for instance, findings and associated databases of a clinical trials from pharmaceutical companies require protection. Therefore, the imminent need to overhaul existing legacy RCM process models has resulted in healthcare service providers to make strategic acquisitions with managed services providers and leading KPOs.
Geographical segmentation of the knowledge process outsourcing market APAC Americas EMEA
Emerging economies such as Asia and Latin America have been able to attract KPO service providers due to the advantages such as low labor costs, availability of trained professionals combined with high productivity and a favorable business environment. These advantages are not present in developed countries, and as a result, many firms are setting up businesses in emerging markets.
Leading vendors analyzed in the report Genpact Mphasis Wipro RR Donnelley & sons Wipro
The other prominent vendors analyzed in the report include Accenture, Adventity, Aranca, Cognizant, Copal Partners, Mu Sigma, EXL Services, Grail Research, Inductis, EXL Service, Infosys, IP Pro, McKinsey, Moody's, Oracle, Pangea3, Pipal Research, Pulsar knowledge center, RocSearch, SAP, Syntel, TCS, TechBooks, The smart cube, and WNS.
Key questions answered in the report What are the key factors driving the global mobile workforce solutions market What are the key market trends impacting the growth of the global mobile workforce solutions market What are the various opportunities and threats faced by the vendors in the global mobile workforce solutions market Trending factors influencing the market shares for EMEA, APAC, and Americas Key outcome of the five forces analysis on the global mobile workforce solutions market Growth forecast of the global mobile workforce solutions market until 2019
Technavio also offers customization on reports based on specific client requirement.
Related reports KPO Market in India 2010-2014 Global Knowledge Process Outsourcing Market 2014-2018 Global Data Analytics Outsourcing Market 2015-2019
Technavio Announces the Publication of its Research Report Global Knowledge Process Outsourcing Market 2015-2019
Technavio recognizes the following companies as the key players in the Global Knowledge Process Outsourcing Market: Genpact, Mphasis, Wipro, RR Donnelley & sons and Wipro
Other Prominent Vendors in the market are: Accenture, Adventity, Aranca, Cognizant, Copal Partners, Mu Sigma, EXL Services, Grail Research, Inductis, EXL Service, Infosys, IP Pro, McKinsey, Moody's, Oracle, Pangea3, Pipal Research, Pulsar knowledge center, RocSearch, SAP, Syntel, TCS, TechBooks, The smart cube, and WNS.
Commenting on the report, an analyst from Technavios team said: Reference data includes important data from credit agencies, financial service customers, and stock market trading. An increased pressure on capital market firms to outperform in the competitive global scenario, boost profitability in mature markets, and increase flexibility to perform in emerging markets are some of the reasons for many capital market firms to adopt outsourcing activities. Requirements such as long transaction windows, short settlement windows, and reduced turnaround times are driving the trend of reference data management for middle-office outsourcing.
According to the report, the advancements in technology and the requirement of high response rates, increased recognition of the outsourcing concept, and, thereby, outsourcing non-core activities to third-party providers has driven the BPO market globally and, thus, led to the evolution of a new phase in the global outsourcing industry, i.e., KPO.
Further, the report states that in the current scenario, retaining talent in the KPO industry is becoming a critical task and is one of the greatest challenges for recruiters. The continuing momentum of the high churn rate in the market indicates a key challenge at the very core of the growth of the market.