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Global Intelligent Virtual Assistant Market 2015-2019 - Market Study

Global Intelligent Virtual Assistant Market 2015-2019 - Market Study

About IVA

IVA is a computer-generated character (an avatar or a 3D animated persona) that deliver text-based or voice-based information and service assistance to customers via a kiosk, mobile, or website. It incorporates natural-language processing and domain knowledge that changes according to the content of the dialog between the virtual assistant and customer. IVA provides user with vital information on topics such as company details, including financial and investor-related details, product portfolios, and technology-related information. IVA acts as a company representative to interact with the customers to address their queries specific to the company.

Technavio’s analysts forecast the global intelligent virtual assistant market to grow at a CAGR of 54.32% over the period 2014-2019.

Covered in this report

The report includes the present scenario and the growth prospects of the global intelligent virtual assistant market for the period 2015-2019. On the basis of end-user, the market is categorized into two segments:

  • Large enterprises
  • SMEs
Large enterprises and SMEs are further classified into:
  • BFSI
  • Government
  • Retail
  • Travel
  • Others
Technavio's report, Global Intelligent Virtual Assistant Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, APAC, and EMEA; it also covers the landscape of the market and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key regions
  • Americas
  • APAC
  • EMEA
Key vendors
  • Anboto Group
  • Creative Virtual
  • CX Company
  • Ecreation
  • eGain
  • Eidoserve
  • H-care
  • Inbenta Technologies
  • Next IT
  • Nuance Communications
  • Synthetix
  • Viclone
Market driver
  • Multichannel virtual assistant
  • For a full, detailed list, view our report
Market challenge
  • Lack of standardization
  • For a full, detailed list, view our report
Market trend
  • Holographic virtual assistant
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global Intelligent Virtual assistant Market 2015-2019
Technavio recognizes the following companies as the key players in the Global Intelligent Virtual assistant Market: Anboto, CX Company, [24]7, Creative Virtual, Ecreation BV, eGain, GetAbby, H-care, Inbenta, Next IT, Nuance Communications, Synthetix and ViClone
Commenting on the report, an analyst from Technavio’s team said: “The global IVA market is highly fragmented because there is no proprietary technology or knowledge that can prevent new companies from entering the market. In addition, the cost of developing a company's own IVA product is low because of the availability of numerous open-source NLP engines. This has resulted in an increase in the number of companies providing this technology at a low price to find a place in the market.”
According to the report, web self-service enables customers and employees to use the enterprise website without the need to interact with a representative of an enterprise. Enterprises deploy VA software as it eases web self-services through automatic analysis, and the search for new content eradicates the need for any specialist skills or dedicated resources to answer client queries.
Further, the report states that customers can query in the form of text as well as speech, as VAs use NLP technology and semantic search techniques to provide an answer. These techniques use complex algorithms to understand user objectives and sentiments to generate an appropriate response. As a customer query may vary from being very technical to being very basic, it is very difficult for VAs to keep track of all forms of inquiries. Different customers may ask the same question in many different ways, which also complicates the communication with the VAs.

Companies Mentioned

Medtronic, Medline, Dynarex, MedPride, Allison Medical, Phoenix Healthcare Solutions, The Clorox Company, Professional Disposables International, Delta Hi-Tech, Reynard Health Supplies, DUKAL, Shenzhen 3Leaves Technology, Nipro, Sklar

  • Executive summary
    • Highlights
  • Scope of the report
    • Base year
    • Forecast period
    • Market coverage
    • Definition
    • Market size calculation
    • Geographical segmentation
    • Vendor segmentation
    • Common currency conversion rates
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
    • Evolution of IVAs
    • Business and revenue model structure for IVA companies
      • Table Business model for IVA providers
      • Table Revenue model for IVA providers
  • Market landscape
    • Market size and forecast
      • Table Global IVA market ($ billions)
    • Five forces analysis
      • Table Five forces analysis
  • Market segmentation by end-user
    • Table Global IVA market by end-user 2014
    • Table Global IVA market by end-user 2014-2019
    • Table Global IVA market by end-user sector 2014-2019
    • BFSI
      • Table Global IVA market in BFSI sector 2014-2019 ($ millions)
    • Government
      • Table Global IVA market in government sector 2014-2019 ($ millions)
    • Retail
      • Table Global IVA market in retail sector 2014-2019 ($ millions)
    • Travel
      • Table Global IVA market in retail sector 2014-2019 ($ millions)
    • Others
      • Table Global IVA market in others segment 2014-2019 ($ millions)
  • Geographical segmentation
    • Table Global IVA market by geographical segmentation 2014-2019 ($ millions)
  • Market drivers
    • Increase in adoption of IVAs in healthcare industry
      • Table Number and growth rate of healthcare insurers in US 2008-2013
    • Multichannel VAs
    • Increasing demand for web self-service
    • Increased need to improve CRM
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
    • Proper integration between front-end and back-end knowledge base
    • Lack of standardization
    • Lack of learning curve
    • Complexity in understanding user objective
    • Lack of product differentiation and viability issues
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
    • Holographic VAs
    • Social media
    • Increase in mobility
    • Mergers and acquisitions
  • Vendor landscape
    • Competitive scenario
      • Table Competitive scenario in global IVA market
  • Key vendor analysis
    • Anboto
      • Table Anboto: Product segmentation
    • CX Company
      • Table CX Company: Solutions segmentation
    • Creative Virtual
      • Table Creative Virtual: Product segmentation
    • Ecreation
      • Table Ecreation: Key solutions
    • eGain
      • Table eGain: Business segmentation by revenue 2014
      • Table eGain: Business segmentation by revenue 2013 and 2014 ($ millions)
      • Table eGain: Geographical segmentation by revenue 2014
    • GetAbby
      • Table GetAbby: Areas of application
    • H-care
      • Table H-care: Key products
    • Inbenta
      • Table Inbenta: Key technologies
    • Next IT
      • Table Next IT: Business segmentation
    • Nuance
      • Table Nuance: Business segmentation by revenue 2014
      • Table Nuance: Business segmentation by revenue 2013 and 2014 ($ millions)
      • Table Nuance: Geographical segmentation by revenue 2014
    • Synthetix
      • Table Synthetix: Product segmentation
    • Viclone
      • Table Viclone: Product segmentation
  • Appendix
    • List of abbreviations
  • Explore Technavio

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