Global ITSM Market 2020-2024

Global ITSM Market 2020-2024

Technavio has been monitoring the global itsm market and it is poised to grow by USD 3.29 bn during 2020-2024, progressing at a CAGR of 9% during the forecast period. Our reports on global itsm market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by effective enterprise it service incident and problem management.In addition, enhanced customer and user experience by minimizing impact of service disruptions is anticipated to boost the growth of the global itsm market as well.
Market Segmentation
Technavio's global itsm market is segmented as below:
End-user:
IT And Telecom
BFSI
Public Sector
Others

Application:
CM
ITAM And ITSD
A And PM
NM
Others

Geographic Segmentation:
APAC
Europe
MEA
North America
South America

Key Trends for global itsm market growth
This study identifies enhanced customer and user experience by minimizing impact of service disruptions as the prime reasons driving the global itsm market growth during the next few years.
Prominent vendors in global itsm market
We provide a detailed analysis of around 25 vendors operating in the global itsm market, including some of the vendors such as Alemba Ltd., Fujitsu Ltd., Broadcom Inc., BMC Software Inc., Atlassian Corporation Plc, AXIOS SYSTEMS Plc, Cherwell Software LLC, Citrix Systems Inc., DXC Technology Co., EasyVista SA and Hewlett Packard Enterprise Co .
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

About Technavio
Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.


  • Executive Summary
  • Market Landscape
    • Market ecosystem
      • Table Parent market
      • Table Market characteristics
    • Value chain analysis
  • Market Sizing
    • Market definition
      • Table Product / Service portfolio of key vendors included in the market definition
    • Market segment analysis
      • Table Market segments
    • Market size 2019
    • Market outlook: Forecast for 2019 - 2024
      • Table Global - Market size and forecast 2019 - 2024 ($ million)
      • Table Global market: Year-over-year growth 2019 - 2024 (%)
  • Five Forces Analysis
    • Five Forces Summary
      • Table Five forces analysis 2019 & 2024
    • Bargaining power of buyers
      • Table Bargaining power of buyers
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers
    • Threat of new entrants
      • Table Threat of new entrants
    • Threat of substitutes
      • Table Threat of substitutes
    • Threat of rivalry
      • Table Threat of rivalry
    • Market condition
      • Table Market condition - Five forces 2019
  • Market Segmentation by Application
    • Market segments
      • Table Application - Market share 2019-2024 (%)
    • Comparison by Application
      • Table Comparison by Application
    • CM - Market size and forecast 2019-2024
      • Table CM - Market size and forecast 2019-2024 ($ million)
      • Table CM - Year-over-year growth 2019-2024 (%)
    • ITAM and ITSD - Market size and forecast 2019- 2024
      • Table ITAM and ITSD - Market size and forecast 2019-2024 ($ million)
      • Table ITAM and ITSD - Year-over-year growth 2019-2024 (%)
    • A and PM - Market size and forecast 2019-2024
      • Table A and PM - Market size and forecast 2019-2024 ($ million)
      • Table A and PM - Year-over-year growth 2019-2024 (%)
    • NM - Market size and forecast 2019-2024
      • Table NM - Market size and forecast 2019-2024 ($ million)
      • Table NM - Year-over-year growth 2019-2024 (%)
    • Others - Market size and forecast 2019-2024
      • Table Others - Market size and forecast 2019-2024 ($ million)
      • Table Others - Year-over-year growth 2019-2024 (%)
    • Market opportunity by Application
      • Table Market opportunity by Application
  • Market Segmentation by End-user
    • IT and telecom
    • BFSI
    • Public sector
    • Others
  • Customer landscape
    • Overview
      • Table Customer landscape
  • Geographic Landscape
    • Geographic segmentation
      • Table Market share by geography 2019-2024 (%)
    • Geographic comparison
      • Table Geographic comparison
    • North America - Market size and forecast 2019- 2024
      • Table North America - Market size and forecast 2019-2024 ($ million)
      • Table North America - Year-over-year growth 2019-2024 (%)
    • Europe - Market size and forecast 2019-2024
      • Table Europe - Market size and forecast 2019-2024 ($ million)
      • Table Europe - Year-over-year growth 2019-2024 (%)
    • APAC - Market size and forecast 2019-2024
      • Table APAC - Market size and forecast 2019-2024 ($ million)
      • Table APAC - Year-over-year growth 2019-2024 (%)
    • South America - Market size and forecast 2019- 2024
      • Table South America - Market size and forecast 2019-2024 ($ million)
      • Table South America - Year-over-year growth 2019-2024 (%)
    • MEA - Market size and forecast 2019-2024
      • Table MEA - Market size and forecast 2019-2024 ($ million)
      • Table MEA - Year-over-year growth 2019-2024 (%)
    • Key leading countries
      • Table Key leading countries
    • Market opportunity by geography
      • Table Market opportunity by geography ($ million)
  • Drivers, Challenges, and Trends
    • Volume driver - Demand led growth
      • Effective enterprise IT service incident and problem management
      • Enhanced customer and user experience by minimizing impact of service disruptions
      • Effective organizational change management
      • Real-time organizational transparency into critical processes
    • Market challenges
      • Accessibility of quality data
      • Resistance to cultural shift
      • Lack of expertise and knowledge
        • Table Impact of drivers and challenges
    • Market trends
      • Advent of advanced technologies
      • Digital business transformation
      • Increasing adoption of DevOps
  • Vendor Landscape
    • Overview
      • Table Vendor landscape
    • Landscape disruption
      • Table Landscape disruption
      • Table Industry risks
  • Vendor Analysis
    • Vendors covered
      • Table Vendors covered
    • Market positioning of vendors
      • Table Market positioning of vendors
    • BMC Software Inc.
      • Table BMC Software Inc. - Overview
      • Table BMC Software Inc. - Business segments
      • Table BMC Software Inc. –Key news
      • Table BMC Software Inc. - Key offerings
    • Broadcom Inc.
      • Table Broadcom Inc. - Overview
      • Table Broadcom Inc. - Business segments
      • Table Broadcom Inc. –Key news
      • Table Broadcom Inc. - Key offerings
      • Table Broadcom Inc. - Segment focus
    • Fujitsu Ltd.
      • Table Fujitsu Ltd. - Overview
      • Table Fujitsu Ltd. - Business segments
      • Table Fujitsu Ltd.- Key news
      • Table Fujitsu Ltd. - Key offerings
      • Table Fujitsu Ltd. - Segment focus
    • Hewlett Packard Enterprise Co.
      • Table Hewlett Packard Enterprise Co. - Overview
      • Table Hewlett Packard Enterprise Co. - Business segments
      • Table Hewlett Packard Enterprise Co. –Key news
      • Table Hewlett Packard Enterprise Co. - Key offerings
      • Table Hewlett Packard Enterprise Co. - Segment focus
    • International Business Machines Corp.
      • Table International Business Machines Corp. - Overview
      • Table International Business Machines Corp. - Business segments
      • Table International Business Machines Corp. –Key news
      • Table International Business Machines Corp. - Key offerings
      • Table International Business Machines Corp. - Segment focus
    • Ivanti Inc.
      • Table Ivanti Inc. - Overview
      • Table Ivanti Inc. - Business segments
      • Table Ivanti Inc. –Key news
      • Table Ivanti Inc. - Key offerings
    • Microsoft Corp.
      • Table Microsoft Corp. - Overview
      • Table Microsoft Corp. - Business segments
      • Table Microsoft Corp. –Key news
      • Table Microsoft Corp. - Key offerings
      • Table Microsoft Corp. - Segment focus
    • Oracle Corp.
      • Table Oracle Corp. - Overview
      • Table Oracle Corp. - Business segments
      • Table Oracle Corp. –Key news
      • Table Oracle Corp. - Key offerings
      • Table Oracle Corp. - Segment focus
    • SAP SE
      • Table SAP SE - Overview
      • Table SAP SE - Business segments
      • Table SAP SE – Key news
      • Table SAP SE - Key offerings
      • Table SAP SE - Segment focus
    • ServiceNow Inc.
      • Table ServiceNow Inc. - Overview
      • Table ServiceNow Inc. - Business segments
      • Table ServiceNow Inc. –Key news
      • Table ServiceNow Inc. - Key offerings
      • Table ServiceNow Inc. - Segment focus
  • Appendix
    • Scope of the report
      • Market definition
      • Objectives
      • Notes and caveats
    • Currency conversion rates for US$
      • Table Currency conversion rates for US$
    • Research methodology
      • Table Research Methodology
      • Table Validation techniques employed for market sizing
      • Table Information sources
    • List of abbreviations
      • Table List of abbreviations

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