Market Research Logo

Global ITSM Market 2018-2022

Global ITSM Market 2018-2022

About ITSM

Information technology service management (ITSM) includes activities such as designing, delivering, creating, supporting, and managing IT services. ITMS framework must ensure that the right processes, people, and technologies are used to ensure that enterprises meet their business and productivity goals. Technavio’s analysts forecast the Global ITSM Market to grow at a CAGR of 8.8% during the period 2018-2022.

Covered in this report

The report covers the present scenario and the growth prospects of the global ITSM market. To calculate the market size, the report considers the revenue generated by end-to-end ITMS solutions and services deployed through cloud-based and on-premise modes.The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report, global ITSM market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • BMC Software
  • CA Technologies
  • HPE
  • Ivanti
  • ServiceNow
Market driver
  • Enhance customer and user experience by minimizing impact of service disruptions
  • For a full, detailed list, view our report
Market challenge
  • Resistant to cultural shift
  • For a full, detailed list, view our report
Market trend
  • Digital business transformation
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2022 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


  • Executive summary
  • Scope of the report
  • Research methodology
  • Market landscape
    • Market ecosystem
      • Table Parent market
      • Table Global IT spending market: Segments
    • Market characteristics
      • Table Market characteristics
    • Market segmentation analysis
      • Table Market segments
  • Market sizing
    • Market definition
      • Table Market definition: Inclusions and exclusions checklist
    • Market sizing 2017
      • Table Market size 2017
      • Table Validation techniques employed for market sizing 2017
    • Market size and forecast 2017-2022
      • Table Global ITSM market: Market size and forecast 2017-2022 ($ mn)
      • Table Global ITSM market: Year-over-year growth 2018-2022 (%)
  • Five forces analysis
    • Table Five forces analysis 2017
    • Table Five forces analysis 2022
    • Bargaining power of buyers
      • Table Bargaining power of buyers
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers
    • Threat of new entrants
      • Table Threat of new entrants
    • Threat of substitutes
      • Table Threat of substitutes
    • Threat of rivalry
      • Table Threat of rivalry
    • Market condition
      • Table Market condition: Five forces 2017
  • Market segmentation by application
    • Overview
      • Table Segmentation by application: Market share 2017-2022 (%)
    • Comparison by application
      • Table Comparison by application
    • Configuration management - Market size and forecast 2017-2022
      • Table Configuration management: Market size and forecast 2017-2022 ($ mn)
      • Table Configuration management: Year-over-year growth 2018-2022 (%)
    • Availability and performance management - Market size and forecast 2017-2022
      • Table Availability and performance management: Market size and forecast 2017-2022 ($ mn)
      • Table Availability and performance management: Year-over-year growth 2018-2022 (%)
    • Network management - Market size and forecast 2017-2022
      • Table Network management: Market size and forecast 2017-2022 ($ mn)
      • Table Network management: Year-over-year growth 2018-2022 (%)
    • APM - Market size and forecast 2017-2022
      • Table APM: Market size and forecast 2017-2022 ($ mn)
      • Table APM: Year-over-year growth 2018-2022 (%)
    • DBMS - Market size and forecast 2017-2022
      • Table DBMS: Market size and forecast 2017-2022 ($ mn)
      • Table DBMS: Year-over-year growth 2018-2022 (%)
    • Others - Market size and forecast 2017-2022
      • Table Others: Market size and forecast 2017-2022 ($ mn)
      • Table Others: Year-over-year growth 2018-2022 (%)
    • Market opportunity by application
      • Table Market opportunity by application
  • Customer landscape
    • Table Customer landscape
  • Market segmentation by end-user
    • Overview
      • Table Segmentation by end-user: Market share 2017 (%)
  • Regional landscape
    • Geographical segmentation
      • Table Segmentation by geography: Market share 2017-2022 (%)
    • Regional comparison
      • Table Comparison by region
    • Americas - Market size and forecast 2017-2022
      • Table Americas: Market size and forecast 2017-2022 ($ mn)
      • Table Americas: Year-over-year growth 2018-2022 (%)
    • EMEA - Market size and forecast 2017-2022
      • Table EMEA: Market size and forecast 2017-2022 ($ mn)
      • Table EMEA: Year-over-year growth 2018-2022 (%)
    • APAC - Market size and forecast 2017-2022
      • Table APAC: Market size and forecast 2017-2022 ($ mn)
      • Table APAC: Year-over-year growth 2018-2022 (%)
    • Key leading countries
      • Table Key leading countries
    • Market opportunity
      • Table Market opportunity
  • Decision framework
  • Drivers and challenges
    • Market drivers
    • Market challenges
  • Market trends
    • Advent of advanced technologies
    • Digital business transformation
    • Increasing adoption of DevOps
  • Vendor landscape
    • Overview
      • Table Vendor landscape
    • Landscape disruption
      • Table Landscape disruption
    • Competitive scenario
  • Vendor analysis
    • Vendors covered
      • Table Vendors covered
    • Vendor classification
      • Table Vendor classification
    • Market positioning of vendors
      • Table Market positioning of vendors
    • BMC Software
      • Table BMC Software: Overview
      • Table BMC Software: Business segments
      • Table BMC Software: Organizational developments
      • Table BMC Software: Key offerings
    • CA Technologies
      • Table CA Technologies: Overview
      • Table CA Technologies: Business segments
      • Table CA Technologies: Organizational developments
      • Table CA Technologies: Geographic focus
      • Table CA Technologies:- Segment focus
      • Table CA Technologies: Key offerings
    • HPE
      • Table HPE: Overview
      • Table HPE: Business segments
      • Table HPE: Organizational developments
      • Table HPE: Geographic focus
      • Table HPE: Segment focus
      • Table HPE: Key offerings
    • Ivanti
      • Table Ivanti: Overview
      • Table Ivanti: Business segments
      • Table Ivanti: Organizational developments
      • Table Ivanti: Key offerings
    • ServiceNow
      • Table ServiceNow: Overview
      • Table ServiceNow: Business segments
      • Table ServiceNow: Organizational developments
      • Table ServiceNow: Geographic focus
      • Table ServiceNow: Segment focus
      • Table ServiceNow: Key offerings
  • Appendix
    • List of abbreviations
  • Explore Technavio

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report