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Global ITSM Market 2016-2020

  • Executive summary
    • Highlights
  • Scope of the report
    • Market overview
    • Top-vendor offerings
      • Table Product offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
  • Market landscape
    • Market overview
      • Table ITSM market overview
      • Table Global ITSM market 2015-2020 ($ billions)
  • Market segmentation by application
    • Global ITSM market by application
      • Table Global ITSM market by application 2015
    • Global configuration management market
      • Table Global configuration management market 2015-2020 ($ billions)
    • Global availability and performance management market
      • Table Global availability and performance management market 2015-2020 ($ billions)
    • Global network management market
      • Table Global network management market 2015-2020 ($ billions)
    • Global application performance management market
      • Table Global application performance management market 2015-2020 ($ billions)
    • Global (database management system) DBMS market
      • Table Global DBMS market 2015-2020 ($ billions)
    • Others
  • Market segmentation by end-user
    • Global ITSM market by end-user
      • Table Global ITSM market by end-user
  • Geographical segmentation
    • Global ITSM market by geography
      • Table Global ITSM market by geography 2015
  • Market drivers
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
  • Vendor landscape
    • Competitive scenario
    • Other prominent vendors
      • Table Other prominent vendors
  • Key vendor analysis
    • BMC Software
      • Table BMC Software: Product categories
      • Table BMC Software: product
      • Table BMC Software: solutions
      • Table Recent developments
    • CA Technologies
      • Table CA Technologies: Business segmentation 2015 by revenue
      • Table CA Technologies: Business segmentation by revenue 2014 and 2015 ($ millions)
      • Table CA Technologies: Geographical segmentation by revenue 2015
      • Table CA Technologies: products
      • Table Recent developments
    • HP
      • Table HP: Business segmentation by revenue 2014
      • Table HP: Business segmentation by revenue 2013 and 2014
      • Table HP: Geographical segmentation by revenue 2014
      • Table HP: Solutions, products, and services
      • Table Recent developments
    • IBM
      • Table IBM: product portfolio
      • Table IBM: services
      • Table IBM: Business segmentation by revenue 2014
      • Table Global Technology Services (GTS) segment by revenue 2013 and 2014
      • Table Global Business Services segment (GBS) by revenue 2013 and 2014
      • Table IBM: ITSM products
      • Table IBM: ITSM services
      • Table Recent developments
  • Appendix
    • List of abbreviations
  • Explore Technavio

About Information Technology Service Management

ITSM is a process that adopts and implements IT tools to deliver top-quality IT services in an organization. These tools are provided through people, processes, and technologies. ITSM delivers end-to-end services using best practice models, instead of managing each IT component separately.

Technavio’s analysts forecast the global information technology service management (ITSM) market to grow at a CAGR of 7.78% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global information technology service management (ITSM) market for 2016-2020. To calculate the market size, the report considers the revenue generated from ITSM tools provided to companies physically, virtually, and over cloud environments.The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report, Global Information Technology Service Management (ITSM) Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • BMC Software
  • CA Technologies
  • HP
  • BM
Other prominent vendors
  • Absolute Software
  • Axios Systems
  • Cherwell Software
  • Citrix Systems
  • Compuware
  • EasyVista
  • EMC Infra
  • Epicor Software
  • FrontRange Solutions
  • Fujitsu
  • HEAT Software
  • Hornbill
  • LANDesk Software
  • ManageEngine
  • Microsoft
  • OMNINET
  • Oracle
  • SAManage
  • Serena Software
  • ServiceNow
  • Sunrise Software
  • SunView Software
  • Symantec
  • SysAid Technologies
  • TCS
  • TOPdesk
  • Vivantio
  • VMware
  • VMware
Market driver
  • Need to reduce IT costs while gaining flexibility
  • For a full, detailed list, view our report
Market challenge
  • Lack of quality standards in SLAs
  • For a full, detailed list, view our report
Market trend
  • Increased adoption of third platform
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global Information Technology Service Management (ITSM) Market 2016-2020

Technavio recognizes the following companies as the key players in the global information technology service management (ITSM) market: BMC Software, CA Technologies, HP, and IBM.

Other Prominent Vendors in the market are: Absolute Software, Axios Systems, Cherwell Software, Citrix Systems, Compuware, EasyVista, EMC Infra, Epicor Software, FrontRange Solutions, Fujitsu, HEAT Software, Hornbill, LANDesk Software, ManageEngine, Microsoft, OMNINET, Oracle, SAManage, Serena Software, ServiceNow, Sunrise Software, SunView Software, Symantec, SysAid Technologies, TCS, TOPdesk, Vivantio, VMware, and VMware.

Commenting on the report, an analyst from Technavio’s team said: “Consumerization of IT will be a major trend for market growth during the forecast period. The rise in the consumerization of IT is reflected in the trend, whereby, employees seek user-friendly devices, apps, and personal computing at the workplace. Such technologies also enable the modern mobile workforce to function effectively from any location. Self-service technologies are being used to boost employee efficiency. In such a scenario, enterprises that offer their employees BYOD policies must ensure that all devices, infrastructure, systems, and networks have been electronically secured.”

According to the report, automating IT and business processes will be one of the major drivers for growth of the market. Automation helps organizations to streamline operational processes and improve efficiency. Streamlining of technology also helps to achieve an optimum level of IT service delivery system. Automation in a business process reduces manual work, technical errors, and the costs associated with operational procedures. It also rationalizes the workflow to craft a better end-user experience.

Further, the report states that risk of ITSM project failure will be a challenge for the market. ITSM projects may not be able to deliver the goods owing to the vendor’s inability to provide an adequate selection of ITSM solutions. The effective implementation of ITSM solutions requires efficient planning and a deep analysis of business problems. IT departments of the companies take strategic decisions while selecting ITSM tools. This minimizes the risk of project failures. Vendors should be able to understand the business rationale and technology requirements of their clients – as also the IT strategies that need to be implemented. Technical collaboration and regular communications between the client's firms IT department and service vendors are required to successfully execute ITSM projects on time. The key is to identify and resolve several risks that arise during ITSM project implementation.

Companies Mentioned

BMC Software, CA Technologies, HP, IBM, Absolute Software, Axios Systems, Cherwell Software, Citrix Systems, Compuware, EasyVista, EMC Infra, Epicor Software, FrontRange Solutions, Fujitsu, HEAT Software, Hornbill, LANDesk Software, ManageEngine, Microsoft, OMNINET, Oracle, SAManage, Serena Software, ServiceNow, Sunrise Software, SunView Software, Symantec, SysAid Technologies, TCS, TOPdesk, Vivantio, VMware, and VMware.

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