About Helpdesk Outsourcing
Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.
TechNavio’s analysts forecast the Global Helpdesk Outsourcing market to grow at a CAGR of 5.7 percent over the period 2014-2019.
Covered in this Report
The Global Helpdesk Outsourcing market can be segmented into two: Outsourced Level 1 and Level 2 Support Services and Outsourced Technical Helpdesk Support Services. The report also covers the End-user and Geographical segmentation of the Global Helpdesk Outsourcing market.
TechNavio's report, Global Helpdesk Outsourcing Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and profile of key vendors operating in this market.
Technavio Announces the Publication of its Research Report – Global Help Desk Outsourcing Market 2015-2019
Technavio recognizes the following companies as the key players in the Global Help Desk Outsourcing Market 2015-2019:
Commenting on the report, an analyst from Technavio’s team said: “Integration of help desk services with IT management software would pave the way for market growth in the future. The rise in the mobile workforce and the need for remote technical support services have encouraged companies to integrate IT management software with remote help desk services.”
According to the report, factors such as consumerization of IT drive the growth of the market. Several MNCs as well as SMEs are outsourcing their help desk services to reduce the overall TCO. Help desk outsourcing services are being increasingly adopted by organizations with the rise in the mobile workforce and the adoption of the BYOD culture.
Further, the report states that data security is a key concern that can hinder the growth of the market.
Computer Sciences Corp. (CSC), HCL Technologies, HP Enterprise Services, IBM Corp., Qcom Outsourcing Ltd. and Wipro Technologies Ltd., Atos, Attivasoft, CGI Group, Ciber, CompuCom, Dell, Dynasis, Fujitsu, Genpact, Getronics, Hudson Software, Inforonics Global Services, Iyogi, Kayako, Maintech, Northrop Grumman, Pomeroy, Stefanini, Support.com, TCS, TELUS International, T-System, Unisys and Xerox.