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Global Healthcare BPO Market 2016-2020

About the Healthcare Business Process Outsourcing (BPO) Market

BPO is a segment of outsourcing that consists of subcontracting business processes of an organization to a third-party vendor that has expertise in the required domain. These vendors then administer and manage the selected activity based on defined and measurable performance criteria. It helps clients increase their operational efficiency, concentrate on core competencies, reduce time-to-market, obtain access to fresh talent with experience in the latest technologies, and, in the long run, build an organization with an economical cost structure. Several healthcare providers adopt BPO services due to proven benefits of cost reduction, improved patient care services, and maximized staff efficiency.

Technavio’s analysts forecast the global healthcare business process outsourcing (BPO) market to grow at a CAGR of 5.83% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global healthcare business process outsourcing (BPO) market for 2016-2020. To calculate the market size, we consider revenue generated from BPO vendors from their healthcare BPO divisions. Healthcare BPO solutions and services can be broadly categorized into two based on consumers of healthcare BPO solution in the market:

  • Healthcare provider (hospitals, clinics, pharmaceutical companies, healthcare institutions, and public health systems)
  • Healthcare payer (health insurance firm)
We have considered total contract value (TCV) of vendors to forecast market size for 2016-2020. TCV is the value of contract summarized over a certain period of time.

The market is divided into the following segments based on geography:
  • Americas
  • APAC
  • EMEA
Technavio's report, Global Healthcare Business Process Outsourcing (BPO) Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Accenture
  • Cognizant Technology Solutions
  • Genpact
  • TCS
  • Xerox
Other prominent vendors
  • Acclaris
  • Accretive Health
  • 3i Infotech
  • ACS
  • Acura
  • Aditya Birla Minacs
  • Aon
  • Aegis
  • Allscripts Healthcare Solutions
  • Allsec Technologies
  • Capgemini
  • CGI
  • Convergys
  • CSC
  • Dell
  • Dynamic Healthcare Systems
  • EXL
  • Firstsource
  • HCL Technologies
  • Hexaware
  • Hinduja Global Solutions
  • HP
  • IBM
  • IGATE
  • IMS Health
  • Infosys
  • iProjects McKesson
  • Medusind Solutions
  • Minacs
  • Mphasis
  • NCO Financial Systems
  • Serco Global Services
  • Siemens Healthcare
  • SourceHOV
  • SUN Knowledge
  • Sutherland Global
  • Tech Mahindra
  • Teleperformance
  • Teletech
  • ThinkHealth Services
  • TMG Health
  • Wipro
  • WNS
Market driver
  • Shift from ICD-9 to ICD-10
  • For a full, detailed list, view our report
Market challenge
  • Lack of adequate ICT infrastructure
  • For a full, detailed list, view our report
Market trend
  • Medical document outsourcing on the rise
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global Healthcare Business Process Outsourcing (BPO) Market 2016-2020

Technavio recognizes the following companies as the key players in the global healthcare business process outsourcing (BPO) market: Accenture, Cognizant Technology Solutions, Genpact, TCS, and Xerox.

Other Prominent Vendors in the market are: 3i Infotech, Acclaris, Accretive Health, ACS, Acura, Aditya Birla Minacs, Aon, Aegis, Allscripts Healthcare Solutions, Allsec Technologies, Capgemini, CGI, Convergys, CSC, Dell, Dynamic Healthcare Systems, EXL, Firstsource, HCL Technologies, Hexaware, Hinduja Global Solutions, HP, IBM, IGATE, IMS Health, Infosys, iProjects, McKesson, Medusind Solutions, Minacs, Mphasis, NCO Financial Systems, Serco Global Services, Siemens Healthcare, SourceHOV, SUN Knowledge, Sutherland Global, Tech Mahindra, Teleperformance, Teletech, ThinkHealth Services, TMG Health, Wipro, and WNS.

Commenting on the report, an analyst from Technavio’s team said: “A trend which is boosting market growth is the growing phenomenon of medical document outsourcing. As healthcare organizations rely on automation of solutions to generate profit, a lack of proper automation can lead to complexities in document handling, which may lead clients to look for alternatives. In addition, lack of expertise in the specific solution associated with document handling or document processing creates a demand for outsourcing services. Centralized document management systems provided by outsourcing firms help organizations control the flow of digital documents across functional departments of hospitals. Firms can share documents among numerous functional departments such as sales and marketing, finance, and HR. Document management systems in the healthcare industry are shifting toward paperless and green printing technology.”

According to the report, a key driver boosting market growth is the shift from ICD-9 to ICD-10. ICD is the medical categorization and standard diagnostics tool for epidemiology. It was introduced by the World Health Organization (WHO) for population health management. ICD-10, the latest version, has replaced the ICD-9 version of medical coding systems. Healthcare providers such as doctors, medical staffs, healthcare policy makers, medical coders, and medical researchers use ICD-10 to classify diseases and health-related issues. Healthcare payers use ICD-10 coding systems for reimbursement.

Further, the report states that one challenge that could hamper market growth is the lack of adequate information and communication technology infrastructure. The lack of adequate ICT infrastructure in developing countries makes it difficult for many ITO vendors to implement their IT solutions in hospitals. Technology adoption for healthcare services is slow in developing countries compared to developed countries that enjoy faster Internet bandwidths.





Companies Mentioned

Accenture, Cognizant Technology Solutions, Genpact, TCS, Xerox, 3i Infotech, Acclaris, Accretive Health, ACS, Acura, Aditya Birla Minacs, Aon, Aegis, Allscripts Healthcare Solutions, Allsec Technologies, Capgemini, CGI, Convergys, CSC, Dell, Dynamic Healthcare Systems, EXL, Firstsource, HCL Technologies, Hexaware, Hinduja Global Solutions, HP, IBM, IGATE, IMS Health, Infosys, iProjects, McKesson, Medusind Solutions, Minacs, Mphasis, NCO Financial Systems, Serco Global Services, Siemens Healthcare, SourceHOV, SUN Knowledge, Sutherland Global, Tech Mahindra, Teleperformance, Teletech, ThinkHealth Services, TMG Health, Wipro, WNS.

  • Executive summary
    • Highlights
  • Scope of the report
    • Market overview
      • Table Market segmentation by function
    • Countries covered
      • Table Countries covered for market analysis
    • Top healthcare BPO destinations 2016
      • Table Top healthcare BPO destinations 2016
    • Top-vendor offerings
      • Table Healthcare BPO solution and services offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
      • Table IT priority of traditional and advanced BPO model
  • Market landscape
    • Market overview
      • Table Cost reduction in healthcare BPO services
    • Market size and forecast
      • Table Global healthcare BPO market 2015-2020 ($ billions)
      • Table Healthcare BPO deal analysis 2014-2016
    • Five forces analysis
      • Table Five forces analysis
  • Market segmentation by healthcare BPO services
    • Global healthcare BPO market by healthcare BPO services
      • Table Global healthcare BPO market by services 2015
    • Healthcare CRM BPO market
      • Table Healthcare CRM BPO market 2015-2020 ($ billions)
    • Healthcare HR BPO market
      • Table Healthcare HR BPO market 2015-2020 ($ billions)
    • Healthcare F&A BPO market
      • Table Healthcare F&A BPO market 2015-2020 ($ billions)
  • Geographical segmentation
    • Global healthcare BPO market by geography
      • Table Global healthcare BPO market by geography 2015
    • Americas
    • EMEA
    • APAC
  • Market drivers
    • Shift from ICD-9 to ICD-10
    • Rise in automation and integrated sourcing strategies
      • Table Automation in healthcare BPO market
    • Increase in government regulations
      • Table Major healthcare norms driving healthcare BPO market
    • Rise of nearshore outsourcing destinations and access to technology
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
    • Lack of adequate information and communication technology (ICT) infrastructure
    • Interoperability issues
    • High attrition rate and shortage of domain expertise
    • Stringent regulatory norms
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
    • Medical document outsourcing on the rise
    • Upsurge in RCM
    • Rise in medical transcription outsourcing services
    • Emergence of cloud-based BPO in healthcare
    • Proliferation of real-time data analysis
      • Table Data analytics fact and figures
  • Vendor landscape
    • Competitive landscape
      • Table Competitive factors among healthcare BPO vendors
    • Market risk factors
    • Other prominent vendors
      • Table Other prominent vendors
  • Key vendor analysis
    • Accenture
      • Table Accenture: BPO service offerings
      • Table Accenture: Healthcare BPO services
      • Table Accenture: Health management BPO services
      • Table Accenture: Health administration BPO services
      • Table Accenture: Revenue segmentation by operating group 2015
      • Table Accenture: Revenue segmentation by operating group 2014 and 2015 ($ billions)
      • Table Accenture: Revenue segmentation by type of work 2015
    • Cognizant Technology Solutions
      • Table Cognizant: Healthcare BPO services
      • Table Cognizant: BPaaS offerings
      • Table Cognizant: Revenue segmentation by 2015
      • Table Cognizant: Revenue segmentation in 2014 and 2015 ($ billions)
    • Genpact
      • Table Genpact: Healthcare services
      • Table Genpact: Revenue segmentation 2015
      • Table Genpact: Revenue segmentation 2013-2015 ($ billions)
      • Table Genpact: BPO service revenue 2013-2015
    • TCS
      • Table TCS: Business process services
      • Table TCS: Life science and healthcare BPO services
      • Table TCS: Supply chain management services
      • Table TCS: Business process services revenue 2015
      • Table TCS: Business process services revenue 2014 and 2015 ($ billions)
      • Table TCS: Life science and healthcare market revenue 2015
      • Table TCS: Life science and healthcare market revenue 2014 and 2015 ($ billions)
    • Xerox
      • Table Xerox: Business processes services
      • Table Xerox: Healthcare services
      • Table Xerox: Healthcare payer service
      • Table Xerox: Healthcare provider solutions
      • Table Xerox: Government healthcare services
    • Recent developments
  • Appendix
    • List of abbreviations
  • Explore Technavio

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