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Global Field Force Automation Market 2016-2020

About Field Force Automation

FFA employs a combination of technologies to gather information in real time. The solution makes use of devices, such as PCs, tablets, mobile phones, PDAs, and wireless devices to collect and report data from the field to back-end systems (CRM, ERP, or accounting systems) through wireless connectivity. This allows constant updating of information directly from the field to reduce delays and eliminate manual errors such as double entry of data. This not only increases the productivity, but also helps plan delivery schedules, monitor field workers, and reduces inventory maintaining tasks through real-time information.

Technavio’s analysts forecast the global field force automation (FFA) market to grow at a CAGR of 12.8% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global field force automation (FFA) market for 2016-2020. To calculate the market size, the report considers the revenue generated from the sales of FFA solutions. The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report, Global Field Force Automation (FFA) Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • ClickSoftware
  • IFS
  • Oracle
  • Servicemax
Other prominent vendors
  • Astea International
  • AT&T
  • BT Global Services
  • CGI
  • Clevest
  • Commdel
  • Ericsson
  • FieldEZ
  • GE
  • IBCS Group
  • Infosys
  • Mobiwork
  • Openstream
  • PHI Data
  • Retriever Communications
  • Trasys
  • Ventyx
  • Verizon
  • ViryaNet
  • Wenn Soft
  • Zebra Technologies
Market driver
  • Growing need to enhance productivity and efficiency
  • For a full, detailed list, view our report
Market challenge
  • Limited infrastructure in developing countries
  • For a full, detailed list, view our report
Market trend
  • Emergence of FFA mobile apps
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global Field Force Automation (FFA) Market 2016-2020

Technavio recognizes the following companies as the key players in the global field force automation (FFA) market: ClickSoftware, IFS, Oracle, and Servicemax.

Other Prominent Vendors in the market are: Astea International, AT&T, BT Global Services, CGI, Clevest, Commdel, Ericsson, FieldEZ, GE, IBCS Group, Infosys, Mobiwork, Openstream, PHI Data, Retriever Communications, Trasys, Ventyx, Verizon, ViryaNet, Wenn Soft, and Zebra Technologies.

Commenting on the report, an analyst from Technavio’s team said: “The growing adoption of predictive analytics will be a key trend for market growth. In some industries, technicians are required to make multiple visits to a customer site to ensure that the unit is working properly. A technician may also have to visit at regular intervals even if the unit is performing perfectly well. Although this may be useful for the customer, it adds unnecessary costs for the service provider. Therefore, to reduce this cost, service providers provide predictive analysis feature, which monitors the FFA solutions and alert technicians if the unit exceeds a specified level. Therefore, predictive analysis saves expenses but also helps resolve issues before they occur.”

According to the report, the major key driver for market growth will be the need to control and reduce cost. The quality of customer service has emerged as an important criterion for organizations to differentiate themselves in the competitive market landscape. It is imperative for companies to satisfy and retain customers to cope with growing competitive pressures. Companies are also focusing on service delivery to retain customers. However, the costs of service have risen in response to an expanding scope of service needs. Companies have to formulate strategies to optimize and improve the effectiveness of their field force - to reduce service delivery costs.

Further, the report states that data security and privacy concerns will be a challenge for the market. As mobile devices are more vulnerable to unauthorized theft and data loss, there is increased pressure on FFA solutions providers to offer advanced security features embedded with the applications. The risk of data theft has expanded since critical data is now available outside the enterprise premises. There have been instances of companies losing confidential corporate information after devices were stolen or misplaced. In addition, the risk of cyber threats multiplies when business applications are used on a public network. Vendors have to make additional outlays for R&D to develop these advanced solutions. A delay may deter end-users from implementing mobile security solutions.

Companies Mentioned

ClickSoftware, IFS, Oracle, Servicemax, Astea International, AT&T, BT Global Services, CGI, Clevest, Commdel, Ericsson, FieldEZ, GE, IBCS Group, Infosys, Mobiwork, Openstream, PHI Data, Retriever Communications, Trasys, Ventyx, Verizon, ViryaNet, Wenn Soft, and Zebra Technologies.

  • Executive summary
    • Highlights
  • Scope of the report
    • Market overview
    • Top-vendor offerings
      • Table Product offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
  • Economic overview
  • Market landscape
    • Market overview
    • Market size and forecast
      • Table Global FFA market 2015-2020 ($ billions)
    • Five forces analysis
      • Table Five forces analysis
  • Market segmentation by end-user
    • Segmentation of global FFA market by end-user
      • Table Segmentation of global FFA market by end-user 2015
    • Retail and construction
    • Energy and utilities
    • Manufacturing
    • Telecommunications
    • Transportation
    • Others
  • Geographical segmentation
    • Segmentation of global FFA market by geography
      • Table Segmentation of global FFA market by geography 2015
      • Table Segmentation of global FFA market by geography 2020
    • Americas
      • Table FFA market in Americas 2015-2020 ($ billions)
    • EMEA
      • Table FFA market in EMEA 2015-2020 ($ billions)
    • APAC
      • Table FFA market in APAC 2015-2020 ($ billions)
  • Market drivers
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
  • Vendor landscape
    • Competitive scenario
    • Major vendors
    • Other prominent vendors
  • Key vendor analysis
    • ClickSoftware
      • Table ClickSoftware: Business segmentation 2014 by revenue
      • Table ClickSoftware: Business segmentation by revenue 2013 and 2014 ($ millions)
      • Table ClickSoftware: Geographical segmentation by revenue 2014
    • Industrial and Financial Systems (IFS)
      • Table Industrial and Financial Systems: Segmentation by revenue 2014
      • Table IFS: Segmentation by revenue 2013 and 2014 ($ millions)
      • Table IFS: Geographical segmentation by revenue 2014
    • Oracle
      • Table Oracle: Business segmentation by revenue 2015
      • Table Oracle: Business segmentation by revenue 2014 and 2015 ($ billions)
      • Table Oracle: Geographical segmentation by revenue 2015
    • ServiceMax
      • Table ServiceMax: Geography segmentation by revenue 2014
  • Appendix
    • List of abbreviations
  • Explore Technavio

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