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Global Document Outsourcing Market 2016-2020

About the Document Outsourcing Market

In the era of digitalization and information economy, organizations adopt IT solutions for the effective management of large volumes of unorganized enterprise documents. Document management solutions are designed to manage routine files and paper-based documents through digital ECM systems. organizations require quick access to enterprise files and information to streamline workflow and remain competitive in the domestic and international markets. Document management outsourcing services are gaining popularity in the document management business as many firms face difficulties to manage in-house document management software solutions. In-house document management systems require upfront investment to install software and hardware to run document management applications. Organizations also need to spend on IT department such as skilled IT professionals and IT support services to manage in-house document management systems.

Technavio’s analysts forecast the global document outsourcing market to grow at a CAGR of 5.5% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global document outsourcing market for 2016-2020. To calculate the market size, we consider revenue generated from the following document management outsourcing services:

  • Onsite contracted services
  • Statement printing services
  • Document process outsourcing (DPO) services
The market is divided into the following segments based on geography:
  • Americas
  • APAC
  • EMEA
Technavio's report, Global Document Outsourcing Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Canon
  • HP
  • Lexmark International
  • Ricoh
  • Xerox
Other prominent vendors
  • ABBYY
  • Accenture
  • American Reprographic Company (ARC) Document Solutions
  • Cirrato
  • Cortado
  • Epson
  • Hyland
  • Konica Minolta
  • Levi Ray & Shoup
  • Swiss Post
  • Toshiba
Market driver
  • Cost reduction, efficiency and adherence to compliance and regulatory standards
  • For a full, detailed list, view our report
Market challenge
  • Data privacy and security risks
  • For a full, detailed list, view our report
Market trend
  • Rise in digital mailroom outsourcing services
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global Document Outsourcing Market 2016-2020

Technavio recognizes the following companies as the key players in the global document outsourcing market: Canon, HP, Lexmark International, Ricoh, and Xerox.

Other Prominent Vendors in the market are: ABBYY, Accenture, American Reprographic Company (ARC) Document Solutions, Cirrato, Cortado, Epson, Hyland, Konica Minolta, Levi Ray and Shoup, Swiss Post, and Toshiba.

Commenting on the report, an analyst from Technavio’s team said: “A trend that will propel market growth is the rise in digital mailroom outsourcing services. Digital mailroom solutions are implemented in organizations to manage high volume of mails coming various sources. Mailroom management services helps organizations to manage their unstructured mails into digital format with the help of document capturing and scanning technology. Outsourcing of mailroom management process reduces cost of in-house management of digital documents. Digital mailroom solutions reduce in-house overhead costs through automated process and increases operational workflow in the enterprises.”

According to the report, a key growth driver for the document outsourcing market is the cost reduction and efficiency offered by third parties. One of the primary reasons of document outsourcing is cost reduction as organizations frequently outsource their document management systems to third parties, primarily to reduce in-house cost of IT services and to boost operational efficiencies. Firms doing their multi-businesses in industry verticals are befitted from innovative technologies offered by document management solution providers. IT outsourcing solutions reduce expenses on maintenance of in-house IT department and provide a competitive IT solution to client firm. Organizations need to adhere with regulatory norms and compliance guidelines such as Health Insurance Portability and Accountability Act of 1996 (HIPPA) to protect personal data stored in database management systems.

Further, the report states that one challenge that could restrict market growth is the concern most companies have about data privacy and security risks.

Companies Mentioned

Canon, HP, Lexmark International, Ricoh, Xerox, ABBYY, Accenture, American Reprographic Company (ARC) Document Solutions, Cirrato, Cortado, Epson, Hyland, Konica Minolta, Levi Ray and Shoup, Swiss Post, Toshiba.

  • Executive summary
    • Highlights
  • Scope of the report
    • Market overview
      • Table Countries covered for market analysi
    • Top-vendor offerings
      • Table Product offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
  • Market landscape
    • Market overview
      • Table Life cycle of document services
    • Market size and forecast
      • Table Global document outsourcing market 2015-2020 ($ billions)
    • Five forces analysis
      • Table Five forces analysis
  • Market segmentation by outsourcing services
    • Global document outsourcing market by outsourcing services
      • Table Global document outsourcing market by services 2015
    • Onsite contracted services
      • Table Global onsite contracted services market 2015-2020 ($ billions)
    • Statement printing service
      • Table Global statement printing services market 2015-2020 ($ billions)
      • Table Global DPO market 2015-2020 ($ billions)
  • Geographical segmentation
    • Global document outsourcing market by geography
      • Table Global document outsourcing market by geography 2015
    • Document outsourcing market in Americas
      • Table Document outsourcing market in Americas 2015-2020 ($ billions)
    • Document outsourcing market in EMEA
      • Table Document outsourcing market in EMEA 2015-2020 ($ billions)
    • Document outsourcing market in APAC
      • Table Document outsourcing market in APAC 2015-2020 ($ billions)
  • Market drivers
    • Table Major factors behind organizational strategic outsourcing decisions
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
    • Table Features of digital mailroom solutions
  • Vendor Landscape
    • Competitive landscape
      • Table Competitive factors among vendors
    • Other prominent vendors
      • Table Other prominent vendors
  • Key vendor analysis
    • Canon
      • Table Canon: Service offerings
      • Table Canon: Business outsourcing services
    • HP
      • Table HP: Document processing services
    • Lexmark International
      • Table Lexmark International: Major business segments
      • Table Lexmark International: Products, services, and solutions
    • Ricoh
      • Table Ricoh: Document outsourcing
      • Table Ricoh: Business process services
      • Table Ricoh: Document service outsourcing
    • Xerox
      • Table Xerox: Document outsourcing services
      • Table Xerox: Document outsourcing services
  • Appendix
    • List of abbreviations
  • Explore Technavio

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