Global Cloud-based PBX Market 2017-2021
About Cloud Based PBX
A cloud-based private branch exchange (PBX) system works on cloud computing technology in which data are stored and transferred through the Internet instead of using a computer or any other hardware. Cloud technology has become popular among consumers with the introduction of programs such as MobileMe and iCloud. These are consumer-based cloud computing technologies.
Technavio’s analysts forecast the global cloud based PBX market to grow at a CAGR of 15.54% during the period 2017-2021.Covered in this report
The report covers the present scenario and the growth prospects of the global cloud based PBX market for 2017-2021. To calculate the market size, the report considers the revenue generated from sales, installation, and maintenance of cloud-based PBX systems used for enterprise applications.
The market is divided into the following segments based on geography:
Technavio Announces the Publication of its Research Report – Global Cloud Based PBX Market 2017-2021
Technavio recognizes the following companies as the key players in the global cloud based PBX market: MegaPath, Microsoft (Skype), Nextiva, RingCentral, and Vonage.
Other Prominent Vendors in the market are: 3CX, 8x8, Allworx, Avaya, Barracuda Networks (CudaTel), BullsEye Telecom, Cisco, Digium, D-Link, Estech Systems, Fonality, Jive Canada, Linksys, Mitel Networks, NEC, Panasonic, Sangoma, ShoreTel, VirtualPBX.com, and Zultys.
Commenting on the report, an analyst from Technavio’s team said: “One trend in market is backend analytics are becoming a predominant element of cloud based PBX. Analytics are playing a major part in cloud computing and VoIP worldwide, and backend analytics have become a predominant component of the VoIP cloud-based PBX model. VoIP systems that are reinforced by the cloud presents the capacity to support a broad range of backend performance and management analytics. It offers data that are required for businesses to enhance their processes. Backend analytics is a tool that offers the foundation for businesses in order to ensure the competitive edge in a highly competitive enterprise market.”
According to the report, one driver in market is implementation of cloud based PBX reduces TCO. The cloud-based PBX enables data traffic and voice communication traffic integration into a single network to reduce the total cost of ownership (TCO) associated with a combined voice or data network. The integration of multiple media types such as voice, data, and video into a single network eliminates infrastructure and maintenance redundancies, which also reduce capital and operational costs. Various network elements such as call servers, application servers (for voicemail storage), and client devices can be easily integrated due to the presence of a single network for voice, data, and video transmission.
Further, the report states that one challenge in market is network security issues. The cloud-based PBX incorporates cloud-based systems in its service delivery, which is vulnerable to viruses, hackers, and data crashing. Issues such as unauthorized access, interruption-of-service, eavesdropping, registration and media manipulation, and spam over Internet telephony (SPIT) create challenges related to authenticity, integrity, and confidentiality. Organizations are encrypting or decrypting VoIP traffic for security inspection, which in turn is leading to organizational and operational problems.
MegaPath, Microsoft (Skype), Nextiva, RingCentral, Vonage, 3CX, 8x8, Allworx, Avaya, Barracuda Networks (CudaTel), BullsEye Telecom, Cisco, Digium, D-Link, Estech Systems, Fonality, Jive Canada, Linksys, Mitel Networks, NEC, Panasonic, Sangoma, ShoreTel, VirtualPBX.com, Zultys.