Global Cloud-based ITSM Market 2015-2019
Market outlook of the cloud-based ITSM market
Technavio’s research analyst predicts the global cloud-based ITSM market to grow at a CAGR of around 16% during the forecast period. Widespread adoption of BYOD policies and rising mobile workforce are some of the significant growth drivers for this market. The increased usage of smartphones and tablets across organizations has enabled employees to work remotely. With the help of cloud-based ITSM, organizations are moving toward the trend of BYOD, which allows employees to access organizational data and resources without being tied up to a single location.
Technavio predicts the mobile workforce population to reach more than 1.2 billion worldwide by the end of 2015, representing 36% of the total workforce. This will pose a challenge for companies in terms of managing and streamlining the workflow. Therefore, automating business processes using the cloud-based model will help in solving these business constraints.
Geographical segmentation and analysis of the cloud-based ITSM market
Technavio Announces the Publication of its Research Report – Global Cloud-based ITSM Market 2015-2019
Technavio recognizes the following companies as the key players in the Global Cloud-based ITSM Market: CA Technologies, BMC, IBM, HP and ServiceNow
Other Prominent Vendors in the market are: Axios Systems, Cherwell Software, CloudHealth Technologies, EasyVista, Dell (EMC), Freshdesk, FrontRange Solutions, Fruition Partner, Hornbill Services, LANDesk, NTRGlobal, Sunrise Software, Sunview, SysAid Technologies, TechExcel, Unisys, Vivantio, and Zendesk.
Commenting on the report, an analyst from Technavio’s team said: “Cloud-based ITSM are designed for distributed workloads to allow business enterprises to have quick access with less risk associated with location or device. Process automation and system modernization have driven market growth in both developed and emerging regions worldwide.”
According to the report, increased data proliferation and complexity have made it difficult to deploy and maintain reliable data interfaces. To overcome this, enterprises are focusing on data integration, which offers on-demand accessibility and real-time synthesizing of data. It also performs real-time analysis for effective decision-making processes. It enables enterprises to monitor, transform, and deliver data, understand the business process, and bridge the gap between business and IT.
Further, the report states that many vendors are requested to customize cloud-based ITSM solutions according to customer specifications because every organization has its own standard process to handle incidents, manage problems, and change and release management.
CA Technologies, BMC, IBM, HP, ServiceNow, Axios Systems, Cherwell Software, CloudHealth Technologies, EasyVista, Dell (EMC), Freshdesk, FrontRange Solutions, Fruition Partner, Hornbill Services, LANDesk, NTRGlobal, Sunrise Software, Sunview, SysAid Technologies, TechExcel, Unisys, Vivantio, Zendesk.
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