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Global Cloud Based BPO Market 2015-2019

About cloud-based BPO

Over the years, enterprises worldwide have become increasingly dependent on technology and various software products to run their business and drive revenue growth. This trend is expected to intensify, and therefore the role of outsourcing the business processes to third party vendors has become vital and it directly contributes to the organization’s agenda. Cloud computing has powered many SMEs business with remote workforces to be competitive in the market. It has provided enterprises with an opportunity to work together without any geographical constraints. In addition, it has also helped many organization to strengthen their customer base through modern innovative infrastructure that aids them to perform business operations real-time without any bandwidth limitation and latency.The increased need for cost effective business process is playing a significant role in shaping the future of the global cloud-based BPO market. Recently, most of the business enterprises are looking forward to incorporate their various business process to cloud to gain a competitive advantage across all major verticals in emerging market. Moreover, the integration of various business process in cloud is predicted to amplify the growth of the business further, while ensuring the compliance and regulatory standards.

Technavio's analysts forecast the global cloud-based BPO market to grow at a CAGR of 11.39 percent over the period 2014-2019.

Covered in this report

This report covers market segmentation by services: HR, finance and accounting, payments, customer management, e-commerce, and others (such as advertising, supply management and industry operations) and by geography. In addition, it covers the information about the overview of cloud market and its deployment models and sub-segments: IaaS, PaaS and SaaS.

Technavio's report, Global Cloud-based BPO Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the global cloud-based BPO market landscape and its growth prospects in the coming years. It also includes profile of key vendors operating in this market.

Key vendors

  • Accenture
  • Cognizant
  • IBM
  • SAP
  • TCS
Other prominent vendors
  • ADP
  • Atos
  • CA Technologies
  • Capgemini
  • CSC
  • Firstsource
  • Fujitsu
  • Genpact
  • HCL Technologies
  • HP
  • Infosys
  • NGA Human Resources
  • Oracle
  • Sungard
  • Wipro
  • WNS
  • Xerox
Market driver
  • Increased focus toward cost effective business operation
  • For a full, detailed list, view our report
Market challenge
  • Security and data privacy issues
  • For a full, detailed list, view our report
Market trend
  • Cloud brokerage services
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global Cloud-based BPO Market 2015-2019

Technavio recognizes the following companies as the key players in the Global Cloud-based BPO Market: Accenture, Cognizant, IBM, TCS and SAP

Other Prominent Vendors in the market are: ADP, Atos, CA, Capgemini, CSC, Firstsource, Fujitsu, Genpact, HCL, HP, Infosys, NGA, Oracle, SunGard, Wipro, WNS and Xerox

Commenting on the report, an analyst from Technavio’s team said: “End-users are increasingly adopting cloud computing and cloud-based services. These solutions provide greater flexibility in customizing applications and services, which has attracted customers to adopt these services on a larger scale. Cloud computing also offers easy scaling of applications and services as and when required later based on the changing business needs of enterprises.”

According to the report, business processes need to comply with standard operating procedures (SOP). The basic requirement of any SOP is to understand the procedures and maintain the same standards across units. BPaaS maintains process documentation that helps organizations adhere to stringent standards. The process documents procedures and identifies discrepancies to serve customers better. Thus, the rising demand for cloud services is predicted to contribute further to the cloud-based BPO market over the forecast period.

Further, the report states that the evolution of cloud technology has resulted in more complexities and interoperability issues.

Companies Mentioned

Accenture, Cognizant, IBM, TCS, SAP, ADP, Atos, CA, Capgemini, CSC, Firstsource, Fujitsu, Genpact, HCL, HP, Infosys, NGA, Oracle, SunGard, Wipro, WNS, Xerox

  • Executive summary
    • Highlights
  • Scope of the report
    • Market overview
    • Top-vendor offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
  • Market landscape
    • Market overview
    • Market size and forecast
      • Table Global cloud-based BPO market 2014-2019 ($ billions)
    • Advantages of cloud-based BPO
    • Global BPO market
      • Table Global BPO Market 2014-2019 ($ billions)
    • Global cloud computing market
      • Table Global cloud computing market 2014-2019 ($ billions)
    • Five forces analysis
      • Table Five forces analysis
  • Overview of cloud computing
    • Overview
      • Table Benefits of cloud computing
      • Table Advantages and disadvantages of a public cloud
      • Table Different layers of a private cloud
      • Table Advantages and disadvantage of a private cloud
      • Table Advantages and disadvantages of a hybrid cloud
      • Table Comparison of public, private, and hybrid clouds
    • Cloud service segmentation
      • Table Types of cloud services model and sub-segmentation
  • Market segmentation by services
    • Table Global cloud-based BPO market by services 2014
    • Table Global cloud-based BPO market by services 2014-2019
    • HR services market
      • Table HR services market 2014-2019 ($ billions)
    • E-commerce services market
      • Table E-commerce services market 2014-2019 ($ billions)
    • Payment services market
      • Table Payment services market 2014-2019 ($ billions)
    • Customer management services market
      • Table Customer management services market 2014-2019 ($ billions)
    • F&A services market
      • Table F&A services market 2014-2019 ($ billions)
    • Others services market
      • Table Others services market 2014-2019 ($ billions)
  • Geographical segmentation
    • Segmentation of global cloud-based BPO market by geography 2014
      • Table Market segmentation by geography 2014
    • Market segmentation by geography 2014-2019
      • Table Market segmentation by geography 2014-2019
  • Market drivers
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
    • Table Cloud service brokerage model
  • Vendor landscape
    • Competitive scenario
    • Key vendors
    • Other prominent vendors
  • Key vendor analysis
    • Accenture
    • Cognizant
      • Table Cognizant Technology Solutions: Business segmentation by revenue 2014
      • Table Cognizant Technology Solutions: Business segmentation by revenue 2013 and 2014 ($ billions)
      • Table Cognizant Technology Solutions: Geographical segmentation by revenue 2014
    • IBM
    • SAP
      • Table SAP: Business segmentation by revenue 2014
      • Table SAP: Business/product segmentation by revenue 2013 and 2014 ($ billions)
      • Table SAP: Geographical segmentation by revenue 2014
    • TCS
      • Table TCS: Business segmentation by revenue 2015
      • Table TCS: Business segmentation by revenue 2014 and 2015
      • Table TCS: Geographical segmentation by revenue 2015
  • Appendix
    • List of abbreviations
  • Explore Technavio

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