About the Business Process-as-a-Service Market
BPaaS or cloud-based BPO services refer to the delivery of BPO services from the cloud. BPO solutions are hosted on remote infrastructure and managed by cloud providers. BPaaS reduces labor count through automation and cuts costs in the process. Specialized HR solutions, contact centers, payroll, and F&A are some of the solutions delivered through BPaaS. BPaaS services are automated through a cloud platform. Similar to other cloud-based services, it is subscription based. Traditional BPO businesses are mostly process-oriented and specialize in transitioning client processes, such as F&A, HR, supply chain management, and procurement. They help deliver services with predictable costs, reliability, and quality after careful optimization. BPaaS encompasses all these service areas with cost savings and efficiencies.
Technavio’s analysts forecast the global business process-as-a-service market to grow at a CAGR of 11.81% during the period 2016-2020.
Covered in this report
The report covers the present scenario and the growth prospects of the global business process-as-a-service market for 2016-2020. To calculate the market size, Technavio considers the revenue generated from the total consumption of BPaaS globally. The report does not include revenue generated from the aftermarket service of the product.
The market is divided into the following segments based on geography:
Technavio Announces the Publication of its Research Report – Global Business Process-as-a-Service Market 2016-2020
Technavio recognizes the following companies as the key players in the global business process-as-a-service market: Accenture, Cognizant, IBM, Infosys, and TCS.
Other Prominent Vendors in the market are: ADP, Advance Payroll Services, Aegis, AntWorks, Atos, Avaloq Sourcing Asia Pacific, CA Technologies, Capgemini, CSC, Dell, EXL, Firstsource, Fujitsu, Genpact, HCL Technologies, Hexaware, HP, i-Admin, ITC Infotech, NGA Human Resources, Oracle, Orange Business Services, Pay Asia, Sungard, Sutherland Global services, Teletech, Tiger Consulting, Wipro, WNS, and Xerox.
Commenting on the report, an analyst from Technavio’s team said: “A key trend which is boosting market growth is the emergence of cloud brokerage services. Cloud service brokers act as intermediaries between cloud service providers and businesses that integrate their infrastructures with cloud-computing platforms. Cloud computing and cloud-based services are gaining popularity quickly when compared to other enterprises. Greater flexibility of application and service customization is attracting customers to adopt these services on a larger scale. Cloud computing also allows easy scaling of applications and services as and when required based on changing business needs.”
According to the report, a key growth driver is the growing demand for cloud services and standard operating processes. It is necessary to ensure that business processes comply with standard operating procedures. The ability of the business process solutions to document procedures and identify discrepancies is driving its adoption. BPaaS solution generates process documentation that helps organizations adhere to stringent standards.
Further, the report states that data security and privacy concerns, including unauthorized access or loss of sensitive enterprise information, are the key challenges affecting the ability of BPaaS service providers in gaining the confidence of business enterprises. Enterprises store confidential and business-critical data in the cloud infrastructure. Data stored in the cloud under an organization's control are prone to risks such as unauthorized access.
Accenture, Cognizant, IBM, Infosys, TCS, ADP, Advance Payroll Services, Aegis, AntWorks, Atos, Avaloq Sourcing Asia Pacific, CA Technologies, Capgemini, CSC, Dell, EXL, Firstsource, Fujitsu, Genpact, HCL Technologies, Hexaware, HP, i-Admin, ITC Infotech, NGA Human Resources, Oracle, Orange Business Services, Pay Asia, Sungard, Sutherland Global services, Teletech, Tiger Consulting, Wipro, WNS, and Xerox.