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Global Business Process-as-a-Service Market 2016-2020

About the Business Process-as-a-Service Market

BPaaS or cloud-based BPO services refer to the delivery of BPO services from the cloud. BPO solutions are hosted on remote infrastructure and managed by cloud providers. BPaaS reduces labor count through automation and cuts costs in the process. Specialized HR solutions, contact centers, payroll, and F&A are some of the solutions delivered through BPaaS. BPaaS services are automated through a cloud platform. Similar to other cloud-based services, it is subscription based. Traditional BPO businesses are mostly process-oriented and specialize in transitioning client processes, such as F&A, HR, supply chain management, and procurement. They help deliver services with predictable costs, reliability, and quality after careful optimization. BPaaS encompasses all these service areas with cost savings and efficiencies.

Technavio’s analysts forecast the global business process-as-a-service market to grow at a CAGR of 11.81% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global business process-as-a-service market for 2016-2020. To calculate the market size, Technavio considers the revenue generated from the total consumption of BPaaS globally. The report does not include revenue generated from the aftermarket service of the product.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report, Global Business Process-as-a-Service Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Accenture
  • Cognizant Technology Solutions
  • International Business Machines
  • Infosys
  • Tata Consultancy Services
Other prominent vendors
  • ADP
  • Advance Payroll Services
  • Aegis
  • AntWorks
  • Atos
  • Avaloq Sourcing Asia Pacific
  • CA technologies
  • Capgemini
  • CSC
  • Dell
  • EXL
  • Firstsource
  • Fujitsu
  • Genpact
  • HCL Technologies
  • Hexaware
  • HP
  • i-Admin
  • ITC Infotech
  • NGA Human Resources
  • Oracle
  • Orange Business Services
  • Pay Asia
  • SAP
  • Sungard
  • Sutherland Global services
  • Teletech
  • Tiger Consulting
  • Wipro
  • WNS
  • Xerox
Market driver
  • Growing demand for cloud services and standard operating processes
  • For a full, detailed list, view our report
Market challenge
  • Data security and privacy concerns
  • For a full, detailed list, view our report
Market trend
  • Emergence of cloud brokerage services
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global Business Process-as-a-Service Market 2016-2020

Technavio recognizes the following companies as the key players in the global business process-as-a-service market: Accenture, Cognizant, IBM, Infosys, and TCS.

Other Prominent Vendors in the market are: ADP, Advance Payroll Services, Aegis, AntWorks, Atos, Avaloq Sourcing Asia Pacific, CA Technologies, Capgemini, CSC, Dell, EXL, Firstsource, Fujitsu, Genpact, HCL Technologies, Hexaware, HP, i-Admin, ITC Infotech, NGA Human Resources, Oracle, Orange Business Services, Pay Asia, Sungard, Sutherland Global services, Teletech, Tiger Consulting, Wipro, WNS, and Xerox.

Commenting on the report, an analyst from Technavio’s team said: “A key trend which is boosting market growth is the emergence of cloud brokerage services. Cloud service brokers act as intermediaries between cloud service providers and businesses that integrate their infrastructures with cloud-computing platforms. Cloud computing and cloud-based services are gaining popularity quickly when compared to other enterprises. Greater flexibility of application and service customization is attracting customers to adopt these services on a larger scale. Cloud computing also allows easy scaling of applications and services as and when required based on changing business needs.”

According to the report, a key growth driver is the growing demand for cloud services and standard operating processes. It is necessary to ensure that business processes comply with standard operating procedures. The ability of the business process solutions to document procedures and identify discrepancies is driving its adoption. BPaaS solution generates process documentation that helps organizations adhere to stringent standards.

Further, the report states that data security and privacy concerns, including unauthorized access or loss of sensitive enterprise information, are the key challenges affecting the ability of BPaaS service providers in gaining the confidence of business enterprises. Enterprises store confidential and business-critical data in the cloud infrastructure. Data stored in the cloud under an organization's control are prone to risks such as unauthorized access.



Companies Mentioned

Accenture, Cognizant, IBM, Infosys, TCS, ADP, Advance Payroll Services, Aegis, AntWorks, Atos, Avaloq Sourcing Asia Pacific, CA Technologies, Capgemini, CSC, Dell, EXL, Firstsource, Fujitsu, Genpact, HCL Technologies, Hexaware, HP, i-Admin, ITC Infotech, NGA Human Resources, Oracle, Orange Business Services, Pay Asia, Sungard, Sutherland Global services, Teletech, Tiger Consulting, Wipro, WNS, and Xerox.

  • Executive summary
    • Highlights
  • Scope of the report
    • Market overview
      • Table Countries covered for market analysis
    • Top-vendor offerings
      • Table Product offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
  • Market landscape
    • Market overview
    • Market size and forecast
      • Table Global BPaaS market 2015-2020 ($ billions)
    • Five forces analysis
      • Table Five forces analysis
  • Market segmentation by services
    • Global BPaaS market by services
      • Table Segmentation of global BPaaS market by services 2015
      • Table Global BPaaS market by services 2015-2020
    • HR services
      • Table Global BPaaS market by HR services 2015-2020 ($ billions)
    • E-commerce services
      • Table Global BPaaS market by e-commerce services 2015-2020 ($ billions)
    • Payments services
      • Table Global BPaaS market by payments services 2015-2020 ($ billions)
    • Customer management services
      • Table Global BPaaS market by customer management services 2015-2020 ($ billions)
    • Finance and accounting services
      • Table Global BPaaS market by finance and accounting services 2015-2020 ($ billions)
    • Other services
      • Table Global BPaaS market by others services 2015-2020 ($ billions)
  • Geographical segmentation
    • Global BPaaS market by geography
      • Table Segmentation of global BPaaS market by geography 2015
      • Table Segmentation of global BPaaS market by geography 2020
    • Americas
      • Table BPaaS market in Americas 2015 and 2020 ($ billions)
    • EMEA
      • Table BPaaS market in EMEA 2015 and 2020 ($ billions)
    • APAC
      • Table BPaaS market in APAC 2015 and 2020 ($ billions)
  • Market drivers
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
    • Table Cloud service brokerage model
  • Vendor landscape
    • Competitive scenario
    • Major vendors
    • Other prominent vendors
  • Key Vendor Analysis
    • Accenture
      • Table Accenture: BPO service offerings
    • Cognizant Technology Solutions
      • Table Cognizant: BPaaS offerings
      • Table Cognizant: Business cloud solutions
    • IBM
      • Table IBM: BPaaS offerings
      • Table IBM: IT outsourcing services
    • Infosys
      • Table Infosys: Business process services
    • TCS
  • Appendix
    • List of abbreviations
  • Explore Technavio

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