Global IT Business Process Outsourcing (BPO) Market 2022-2026

Global IT Business Process Outsourcing (BPO) Market 2022-2026

Technavio has been monitoring the IT business process outsourcing (BPO) market and it is poised to grow by $281.25 bn during 2022-2026, accelerating at a CAGR of 8.12% during the forecast period. Our report on the IT business process outsourcing (BPO) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis of the current global market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the need to focus on core competencies and improve efficiency, growing digital transformation in organizations, and increased adoption of software-defined infrastructure.

The IT business process outsourcing (BPO) market analysis includes the type segment and geographic landscape.

Technavio's IT business process outsourcing (BPO) market is segmented as below:

By Type

  • IT related BPO
  • Contact centers BPO
  • Others
By Geographical Landscape
  • North America
  • Europe
  • APAC
  • South America
  • Middle East and Africa
This study identifies the rise of emerging countries as call center destinations as one of the prime reasons driving the IT business process outsourcing (BPO) market growth during the next few years. Also, the rising number of acquisitions and partnerships and increased adoption of application outsourcing will lead to sizable demand in the market.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on the IT business process outsourcing (BPO) market covers the following areas:
  • IT business process outsourcing (BPO) market sizing
  • IT business process outsourcing (BPO) market forecast
  • IT business process outsourcing (BPO) market industry analysis
Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading IT business process outsourcing (BPO) market vendors that include Accenture Plc, Acora Ltd, Atos SE, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Dofort Technologies Pvt. Ltd., HCL Technologies Ltd., Helpware Inc., Infosys Ltd., International Business Machines Corp., ITC Ltd., Outsource Accelerator Ventures OPC, Solutions Connected LLC, Tag EServices Pvt. Ltd., Tata Consultancy Services Ltd., Unisys Corp., Unity Communications LLC, Wipro Ltd., and CGI INC. Also, the IT business process outsourcing (BPO) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.


  • Executive Summary
    • Market overview
      • Table Executive Summary – Chart on Market Overview
      • Table Executive Summary – Data Table on Market Overview
      • Table Executive Summary – Chart on Global Market Characteristics
      • Table Executive Summary – Chart on Market by Geography
      • Table Executive Summary – Chart on Market Segmentation by Type
      • Table Executive Summary – Chart on Incremental Growth
      • Table Executive Summary – Data Table on Incremental Growth
      • Table Executive Summary – Chart on Vendor Market Positioning
  • Market Landscape
    • Market ecosystem
      • Table Parent market
      • Table Market Characteristics
  • Market Sizing
    • Market definition
      • Table Offerings of vendors included in the market definition
    • Market segment analysis
      • Table Market segments
    • Market size 2021
    • Market outlook: Forecast for 2021-2026
      • Table Chart on Global - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on Global - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on Global Market: Year-over-year growth 2021-2026 (%)
      • Table Data Table on Global Market: Year-over-year growth 2021-2026 (%)
  • Market Size
    • US Segment Analysis 2017 – 2026
      • Table Market Size – US Segment 2021 - 2026 ($ million)
    • UK Segment Analysis 2017 - 2026
      • Table Market Size – UK Segment 2021 - 2026 ($ million)
    • Germany Segment Analysis 2017 - 2026
      • Table Market Size – Germany Segment 2021 - 2026 ($ million)
    • Netherland Segment Analysis 2017 - 2026
      • Table Market Size – Netherland Segment 2021 - 2026 ($ million)
    • France Segment Analysis 2017 - 2026
      • Table Market Size – France Segment 2021 - 2026 ($ million)
    • Italy Segment Analysis 2017 - 2026
      • Table Market Size – Italy Segment 2021 - 2026 ($ million)
    • Australia Segment Analysis 2017 - 2026
      • Table Market Size – Australia Segment 2021 - 2026 ($ million)
    • China Segment Analysis 2017 - 2026
      • Table Market Size – China Segment 2021 - 2026 ($ million)
    • India Segment Analysis 2017 - 2026
      • Table Market Size – India Segment 2021 - 2026 ($ million)
    • Japan Segment Analysis 2017 - 2026
      • Table Market Size – Japan Segment 2021 - 2026 ($ million)
    • Vietnam Segment Analysis 2017 - 2026
      • Table Market Size – Vietnam Segment 2021 - 2026 ($ million)
    • Thailand Segment Analysis 2017 - 2026
      • Table Market Size – Thailand Segment 2021 - 2026 ($ million)
    • Taiwan Segment Analysis 2017 - 2026
      • Table Market Size – Taiwan Segment 2021 - 2026 ($ million)
    • Korea Segment Analysis 2017 - 2026
      • Table Market Size – Korea Segment 2021 - 2026 ($ million)
    • Philippine Segment Analysis 2017 - 2026
      • Table Market Size – Philippine Segment 2021 - 2026 ($ million)
  • Five Forces Analysis
    • Five forces summary
      • Table Five forces analysis - Comparison between2021 and 2026
    • Bargaining power of buyers
      • Table Chart on Bargaining power of buyers – Impact of key factors 2021 and 2026
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers – Impact of key factors in 2021 and 2026
    • Threat of new entrants
      • Table Threat of new entrants – Impact of key factors in 2021 and 2026
    • Threat of substitutes
      • Table Threat of substitutes – Impact of key factors in 2021 and 2026
    • Threat of rivalry
      • Table Threat of rivalry – Impact of key factors in 2021 and 2026
    • Market condition
      • Table Chart on Market condition - Five forces 2021 and 2026
  • Market Segmentation by Type
    • Market segments
      • Table Chart on Type - Market share 2021-2026 (%)
      • Table Data Table on Type - Market share 2021-2026 (%)
    • Comparison by Type
      • Table Chart on Comparison by Type
      • Table Data Table on Comparison by Type
    • IT related BPO - Market size and forecast 2021-2026
      • Table Chart on IT related BPO - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on IT related BPO - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on IT related BPO - Year-over-year growth 2021-2026 (%)
      • Table Data Table on IT related BPO - Year-over-year growth 2021-2026 (%)
    • Contact centers BPO - Market size and forecast 2021- 2026
      • Table Chart on Contact centers BPO - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on Contact centers BPO - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on Contact centers BPO - Year-over-year growth 2021-2026 (%)
      • Table Data Table on Contact centers BPO - Year-over-year growth 2021-2026 (%)
    • Others - Market size and forecast 2021-2026
      • Table Chart on Others - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on Others - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on Others - Year-over-year growth 2021-2026 (%)
      • Table Data Table on Others - Year-over-year growth 2021-2026 (%)
    • Market opportunity by Type
      • Table Market opportunity by Type ($ billion)
  • Customer Landscape
    • Customer landscape overview
      • Table Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Geographic Landscape
    • Geographic segmentation
      • Table Chart on Market share by geography 2021-2026 (%)
      • Table Data Table on Market share by geography 2021-2026 (%)
    • Geographic comparison
      • Table Chart on Geographic comparison
      • Table Data Table on Geographic comparison
    • North America - Market size and forecast 2021-2026
      • Table Chart on North America - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on North America - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on North America - Year-over-year growth 2021-2026 (%)
      • Table Data Table on North America - Year-over-year growth 2021-2026 (%)
    • Europe - Market size and forecast 2021-2026
      • Table Chart on Europe - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on Europe - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on Europe - Year-over-year growth 2021-2026 (%)
      • Table Data Table on Europe - Year-over-year growth 2021-2026 (%)
    • APAC - Market size and forecast 2021-2026
      • Table Chart on APAC - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on APAC - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on APAC - Year-over-year growth 2021-2026 (%)
      • Table Data Table on APAC - Year-over-year growth 2021-2026 (%)
    • South America - Market size and forecast 2021-2026
      • Table Chart on South America - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on South America - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on South America - Year-over-year growth 2021-2026 (%)
      • Table Data Table on South America - Year-over-year growth 2021-2026 (%)
    • Middle East and Africa - Market size and forecast 2021- 2026
      • Table Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
      • Table Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
    • US - Market size and forecast 2021-2026
      • Table Chart on US - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on US - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on US - Year-over-year growth 2021-2026 (%)
      • Table Data Table on US - Year-over-year growth 2021-2026 (%)
    • UK - Market size and forecast 2021-2026
      • Table Chart on UK - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on UK - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on UK - Year-over-year growth 2021-2026 (%)
      • Table Data Table on UK - Year-over-year growth 2021-2026 (%)
    • India - Market size and forecast 2021-2026
      • Table Chart on India - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on India - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on India - Year-over-year growth 2021-2026 (%)
      • Table Data Table on India - Year-over-year growth 2021-2026 (%)
    • The Philippines - Market size and forecast 2021-2026
      • Table Chart on The Philippines - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on The Philippines - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on The Philippines - Year-over-year growth 2021-2026 (%)
      • Table Data Table on The Philippines - Year-over-year growth 2021-2026 (%)
    • Germany - Market size and forecast 2021-2026
      • Table Chart on Germany - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on Germany - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on Germany - Year-over-year growth 2021-2026 (%)
      • Table Data Table on Germany - Year-over-year growth 2021-2026 (%)
    • Market opportunity by geography
      • Table Market opportunity by geography ($ billion)
  • Drivers, Challenges, and Trends
    • Market drivers
      • Need to focus on core competencies and improve efficiency
      • Growing digital transformation in organizations
      • Increased adoption of software-defined infrastructure
    • Market challenges
      • Data privacy and security risks in cloud-based services
      • Managing multi-vendor in IT BPO
      • Limitations of outsourcing call center operations
    • Impact of drivers and challenges
      • Table Impact of drivers and challenges in 2021 and 2026
    • Market trends
      • Rise of emerging countries as call center destinations
      • Rising number of acquisitions and partnerships
      • Increased adoption of application outsourcing
  • Vendor Landscape
    • Overview
    • Vendor landscape
      • Table Overview on Criticality of inputs and Factors of differentiation
    • Landscape disruption
      • Table Overview on factors of disruption
    • Industry risks
      • Table Impact of key risks on business
  • Vendor Analysis
    • Vendors covered
      • Table Vendors covered
    • Market positioning of vendors
      • Table Matrix on vendor position and classification
    • Accenture Plc
      • Table Accenture Plc - Overview
      • Table Accenture Plc - Business segments
      • Table Accenture Plc - Key news
      • Table Accenture Plc - Key offerings
      • Table Accenture Plc - Segment focus
    • Capgemini Service SAS
      • Table Capgemini Service SAS - Overview
      • Table Capgemini Service SAS - Business segments
      • Table Capgemini Service SAS - Key news
      • Table Capgemini Service SAS - Key offerings
      • Table Capgemini Service SAS - Segment focus
    • CGI INC
      • Table CGI INC - Overview
      • Table CGI INC - Business segments
      • Table CGI INC - Key news
      • Table CGI INC - Key offerings
      • Table CGI INC - Segment focus
    • Cognizant Technology Solutions Corp.
      • Table Cognizant Technology Solutions Corp. - Overview
      • Table Cognizant Technology Solutions Corp. - Business segments
      • Table Cognizant Technology Solutions Corp. - Key news
      • Table Cognizant Technology Solutions Corp. - Key offerings
      • Table Cognizant Technology Solutions Corp. - Segment focus
    • Concentrix Corp.
      • Table Concentrix Corp. - Overview
      • Table Concentrix Corp. - Product / Service
      • Table Concentrix Corp. - Key offerings
    • Infosys Ltd.
      • Table Infosys Ltd. - Overview
      • Table Infosys Ltd. - Business segments
      • Table Infosys Ltd. - Key news
      • Table Infosys Ltd. - Key offerings
      • Table Infosys Ltd. - Segment focus
    • International Business Machines Corp.
      • Table International Business Machines Corp. - Overview
      • Table International Business Machines Corp. - Business segments
      • Table International Business Machines Corp. - Key offerings
      • Table International Business Machines Corp. - Segment focus
    • Tag EServices Pvt. Ltd.
      • Table Tag EServices Pvt. Ltd. - Overview
      • Table Tag EServices Pvt. Ltd. - Product / Service
      • Table Tag EServices Pvt. Ltd. - Key offerings
    • Tata Consultancy Services Ltd.
      • Table Tata Consultancy Services Ltd. - Overview
      • Table Tata Consultancy Services Ltd. - Business segments
      • Table Tata Consultancy Services Ltd. - Key news
      • Table Tata Consultancy Services Ltd. - Key offerings
      • Table Tata Consultancy Services Ltd. - Segment focus
    • Wipro Ltd.
      • Table Wipro Ltd. - Overview
      • Table Wipro Ltd. - Business segments
      • Table Wipro Ltd. - Key news
      • Table Wipro Ltd. - Key offerings
      • Table Wipro Ltd. - Segment focus
  • Appendix
    • Scope of the report
      • Market definition
      • Objectives
      • Notes and caveats
    • Inclusions and exclusions checklist
      • Table Inclusions checklist
      • Table Exclusions checklist
    • Currency conversion rates for US$
      • Table Currency conversion rates for US$
    • Research methodology
      • Table Research methodology
      • Table Validation techniques employed for market sizing
      • Table Information sources
    • List of abbreviations
      • Table List of abbreviations

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