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Global BPO Market in the Public Sector 2015-2019

About Global BPO Market in Public Sector

BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.

TechNavio's analysts forecast the Global BPO market in Public sector is set to grow at a CAGR of 6.0 percent over the period 2014-2019

Covered in this Report

The Global BPO market in Public Sector can be categorized into four segments: F&A Outsourcing, CRM BPO, HR Outsourcing, and Procurement Outsourcing. This report covers information about the market share of the Global BPO market in Public sector by services and by geography.

TechNavio's report, Global BPO Market in Public Sector 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the market landscape of the Global BPO market in Public sector and its growth prospects in the coming years. The report also includes the profiles of key vendors operating in this market.

Key Regions

  • Americas
  • APAC
  • EMEA
Key Vendors
  • Accenture
  • Capgemini
  • IBM
  • Serco Global Services
  • TCS
  • Unisys
  • Wipro
Other Prominent Vendors
  • 3i Infotech
  • Aegis
  • Amadeus IT Group
  • Aon
  • ATS Group
  • CGI
  • Cognizant
  • Convergys
  • Corbus
  • EXL
  • Genpact
  • Harris
  • Hays
  • HCL Technologies
  • Hudson
  • Infosys
  • Kelly
  • Kenexa
  • Logica
  • NCO Financial Systems
  • Neeyamo
  • Northrop Grumman
  • Pinstripe and Ochre House
  • Pontoon Solutions
  • Steria
  • Sutherland
  • TDS
  • WNS
  • Xerox
Market Driver
  • Enhancement of Service Delivery Platforms
  • For a full, detailed list, view our report.
Market Challenge
  • Increase in Budgetary Pressures
  • For a full, detailed list, view our report.
Market Trend
  • Increased Shift toward Omni-channels
  • For a full, detailed list, view our report.
Key Questions Answered in this Report
  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global BPO Market in the Public Sector 2015-2019

Technavio recognizes the following companies as the key players in the Global BPO Market in the Public Sector: Accenture plc, Capgemini Corp., IBM Corp., Serco Global Services, TCS Ltd., Unisys Corp. and Wipro Ltd.

Other Prominent Vendors in the market are: 3i infotech, Aegis, Amadeus IT Group, Aon, ATS Group, CGI, Cognizant, Convergys, Corbus, EXL, Genpact, Harris Corporation, Hays, HCL Technologies, Hudson, Infosys, Kelly, Kenexa, Logica, NCO Financial Systems, Neeyamo, Northrop Grumman, Pinstripe and Ochre House, Pontoon Solutions, Steria, Sutherland, TDS, WNS and Xerox.

Commenting on the report, an analyst from Technavio’s team said: “One of the major trends upcoming in this market is the shift to omni-channel to increase the accessibility of end-consumers and to strengthen customer relationships. The omni-channel helps governments to synchronize and store detailed information about customers which eventually leads to easy tracking of complaints and customer queries.”

According to the report, the Global BPO market in the Public sector is witnessing high growth because of the increased collaboration of IT services in the BPO sector. IT has facilitated the automation of various activity segments such as procurement, orders to pay, invoicing, accounts receivable, payroll outsourcing, and many others. Automation is increasingly being adopted to mitigate productivity problems and to control rising costs.

Further, the report states that one of the major challenges for the Public sector organizations is the need to spend cautiously because of market dynamics and the need to withstand budgetary pressures. These factors have forced government agencies to revise their outsourcing budgets, which eventually reduces contract sizes and number of contracts.

Companies Mentioned

Accenture , Capgemini , IBM, Serco Global Services, TCS, Unisys, Wipro , 3i Infotech, Aegis, Amadeus IT Group , Aon, ATS Group, CG, Cognizant, Convergys , Corbus, EXL, Genpact, Harris, Hays , HCL Technologies , Hudson, Infosys, Kelly, Kenexa, Logica, NCOFinancial Systems , Neeyamo, Northrop Grumman , Pinstripe and Ochre House, Pontoon Solutions, Steria, Sutherland , TDS, WNS, Xerox

  • Executive Summary
  • List of Abbreviations
  • Scope of the Report
    • Market Overview
    • Product Offerings
  • Market Research Methodology
    • Market Research Process
    • Research Methodology
      • Table Market Research Methodology
  • Introduction
  • Market Landscape
    • Market Overview
      • Table Global BPO Market in Public Sector
    • List of Contracts in BPO Market in Public Sector
    • Market Size and Forecast
      • Table Global BPO Market in Public Sector 2014-2019 (US$ billion)
    • Five Forces Analysis
  • Market Segmentation by Service
    • Global BPO Market in Public Sector by Service
      • Table Segmentation of Global BPO Market in Public Sector by Service 2014
      • Table Segmentation of Global BPO Market in Public Sector by Service 2014-2019
    • Global CRM BPO Market in Public Sector
      • Market Size and Forecast
        • Table Global CRM BPO Market in Public Sector 2014-2019 (US$ billion)
    • Global HR Outsourcing Market in Public Sector
      • Market Size and Forecast
        • Table Global HR Outsourcing Market in Public Sector 2014-2019 (US$ million)
    • Global F&A Outsourcing Market in Public Sector
      • Market Size and Forecast
        • Table Global F&A Outsourcing Market in Public Sector 2014-2019 (US$ billion)
        • Table Segmentation of Global F&A Outsourcing Market in Public Sector 2014
    • Global Procurement Outsourcing Market in Public Sector
      • Market Size and Forecast
        • Table Global Procurement Outsourcing Market in Public Sector
  • Market Segmentation by Product
    • Global HR Outsourcing Market in Public Sector by Product
      • Table Segmentation of Global HR Outsourcing in Public Sector 2014
      • Table Segmentation of Global HR Outsourcing Market in Public Sector 2014-2019
    • Global Payroll Outsourcing Market in Public Sector
      • Market Size and Forecast
        • Table Global Payroll Outsourcing Market in Public Sector 2014-2019 (US$ million)
    • Global RPO Market in Public Sector
      • Market Size and Forecast
        • Table Global RPO Market in Public Sector 2014-2019 (US$ million)
  • Geographical Segmentation
    • Global BPO Market in Public Sector by Geographical Segmentation
      • Table Geographical Segmentation of Global BPO Market in Public Sector 2014
      • Table Geographical Segmentation of Global BPO Market in Public Sector 2014-2019
    • BPO Market in Public Sector in Americas
      • Market Size and Forecast
        • Table BPO Market in Public Sector in Americas 2014-2019 (US$ billion)
      • Key Countries in Americas
    • BPO Market in Public Sector in EMEA Region
      • Market Size and Forecast
        • Table BPO Market in Public Sector in EMEA Region 2014-2019 (US$ billion)
      • Key Countries in EMEA Region
    • BPO Market in Public Sector in APAC Region
      • Market Size and Forecast
        • Table BPO Market in Public Sector in APAC Region 2014-2019 (US$ billion)
      • Key Countries in APAC Region
  • Buying Criteria
  • Market Growth Drivers
  • Drivers and their Impact
  • Market Challenges
  • Impact of Drivers and Challenges
  • Market Trends
  • Trends and their Impact
  • Vendor Landscape
    • Competitive Scenario
    • Key Vendors 2014
    • Other Prominent Vendors
      • Aon
      • Cognizant
      • Infosys
      • Convergys
      • Capita
      • NCO Financial Systems
      • Xerox
      • Genpact
      • CGI Group
      • Harris Corporation
      • Northrop Grumman
      • Aegis
      • ATS Group
      • Corbus
      • HCL Technologies
      • WNS
      • Sutherland
    • Other Prominent Vendors
  • Key Vendor Analysis
    • Accenture
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue 2013
        • Table Accenture: Business Segmentation by Revenue 2013
      • Business Segmentation by Revenue 2012 and 2013
        • Table Accenture: Business Segmentation by Revenue 2012 and 2013 (US$ million)
      • Geographical Segmentation by Revenue 2013
        • Table Accenture: Geographical Segmentation by Revenue 2013
      • Business Strategy
      • Key Information
      • SWOT Analysis
    • Capgemini
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue 2013
        • Table Capgemini: Business Segmentation by Revenue 2013
      • Business Segmentation by Revenue 2012 and 2013
        • Table Capgemini: Business Segmentation by Revenue 2012 and 2013 (US$ million)
      • Geographical Segmentation by Revenue 2013
        • Table Capgemini: Geographical Segmentation by Revenue 2013
      • Business Strategy
      • Key Developments
      • SWOT Analysis
    • IBM
      • Key Facts
      • Business Description
      • Business Segmentation
        • Table IBM: Business Segmentation
      • Revenue Segmentation by Business Segment
        • Table IBM: Revenue Segmentation by Business 2013
      • Revenue Segmentation by Business Operation
        • Table IBM: Revenue Segmentation 2013
      • Revenue Comparison of Business Segments 2012 and 2013
        • Table IBM: Revenue Comparison of Business Segments 2012 and 2013 (US$ million)
      • Revenue Segmentation by Geography
        • Table IBM: Revenue Segmentation by Geography 2013
      • Business Strategy
      • Key Developments
      • SWOT Analysis
    • Serco Global Services
      • Key Facts
      • Business Overview
      • Business Segmentation
        • Table Serco Global Services: Business Segmentation
      • Market Segmentation
        • Table Serco Global Services: Market Segmentation
      • Geographical Segmentation
        • Table Serco Global Services: Geographical Segmentation
      • Recent Developments
      • SWOT Analysis
    • TCS
      • Key Facts
      • Business Overview
      • Revenue by Business Segmentation 2013
        • Table TCS: Revenue by Business Segmentation 2013
      • Revenue by Business Segmentation 2012 and 2013
        • Table TCS: Revenue by Business Segmentation 2012 and 2013 (US$ billion)
      • Revenue by Geographical Segmentation 2013
        • Table TCS: Revenue by Geographical Segmentation 2013
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
    • Unisys
      • Key Facts
      • Business Overview
      • Business Segmentation by Revenue 2013
        • Table Unisys: Business Segmentation by Revenue 2013
      • Business Segmentation by Revenue 2011-2013
        • Table Unisys: Business Segmentation by Revenue 2011-2013 (US$ billion)
      • Geographical Segmentation by Revenue 2013
        • Table Unisys: Geographical Segmentation by Revenue 2013
      • Recent Developments
      • SWOT Analysis
    • Wipro
      • Key Facts
      • Business Overview
      • Revenue by Business Segmentation 2014
        • Table Wipro: Revenue by Business Segmentation 2014
      • Revenue by Business Segmentation 2013 and 2014
        • Table Wipro: Revenue by Business Segmentation 2013 and 2014 (US$ billion)
      • Revenue by Geographical Segmentation 2014
        • Table Wipro: Revenue by Geographical Segmentation 2014
      • Business Strategy
      • Recent Developments
      • SWOT Analysis
  • Other Reports in this Series

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