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Global BPO Business Analytics Market 2017-2021

Global BPO Business Analytics Market 2017-2021

About BPO Business Analytics

Business analytics outsourcing is the process of subcontracting the data and analytics functions of an organization to a BPO or third-party vendor that has expertise in the required domain. BPO business analytics services manage analytics related to business processes in organizations so that enterprises can focus on their core competencies and business processes.

Business analytics has made it easier for IT managers to determine the cost of an in-house procurement and the installation of IT solutions such as operational and supply chain analytics. A firm that invests a huge amount to procure standardized business analytics software solutions might witness an increase in its maintenance and upgrade costs over time. However, this is not the case with business analytics outsourcing. Therefore, organizations are not considering high investments in their in-house IT solutions.

Technavio’s analysts forecast the global BPO business analytics market to grow at a CAGR of 33.97 % during the period 2017-2021.

Covered in this report

The report covers the present scenario and the growth prospects of the global BPO business analytics market for 2017-2021. To calculate the market size, the report considers the cloud computing services for BPO.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report, Global BPO Business Analytics Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Accenture
  • Capgemini
  • Genpact
  • IBM
  • TCS
Other prominent vendors
  • Aegis
  • BRIDGEi2i Analytics Solutions
  • Cognizant
  • EXL
  • Fujitsu
  • HCL Technologies
  • Hexaware Technologies
  • HPE
  • iGate
  • Infosys
  • NTT DATA
  • Sutherland Global Services
  • Tech Mahindra
  • Wipro
  • WNS Global
Market driver
  • Rising cost pressure to maintain in-house IT systems
  • For a full, detailed list, view our report
Market challenge
  • Rising threat from open-source software
  • For a full, detailed list, view our report
Market trend
  • Evolution of cloud-based BPO services
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2021 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?


Press Release

Technavio Announces the Publication of its Research Report – Global BPO Business Analytics Market 2017-2021

Technavio recognizes the following companies as the key players in the global BPO business analytics market: Accenture, Capgemini, Genpact, IBM, and TCS.

Other Prominent Vendors in the market are: Aegis, BRIDGEi2i Analytics Solutions, Cognizant, EXL, Fujitsu, HCL Technologies, Hexaware Technologies, HPE, iGate, Infosys, NTT DATA, Sutherland Global Services, Tech Mahindra, Wipro, and WNS Global.

Commenting on the report, an analyst from Technavio’s team said: “The latest trend gaining momentum in the market is Evolution of cloud-based BPO services. Cloud-based BPO services are agile and flexible IT services which are delivered over the Internet. BPO services are managed by cloud service provider or third-party services providers. Cloud-based BPO provides various advantages such as cost reduction, reliability, scalability, and agility. As a result, enterprises with businesses in several industry verticals, such as BFSI and healthcare, are expected to increasingly adopt this technology in view of the disruptive productivity improvement and business enablement. Vendors in the market, such as IBM and Wipro, are offering BPaaS solutions for analytical services. IBM BPaaS solution is a comprehensive framework that uses analytical and cloud computing technology to re-engineer business processes in organizations. BPaaS solution offered by IBM helps enterprises manage their several functions, such as finance, marketing, HR, and supply-chain management system, in an innovative way.”

According to the report, one of the major drivers for this market is Rising cost pressure to maintain in-house IT systems. Globalization has resulted in labor arbitrage, and this is shifting business processes to less expensive locations. Labor arbitrage is considered to be one of the prospective benefits of BPO and knowledge process outsourcing (KPO) processes. Firms that incorporate an outsourcing strategy need not invest in resources or worry about handling their limited available resources. Outsourcing of data analytics processes helps them gain access to skilled talent and advanced analytics technologies in another country while maintaining a lean workforce. Client firms can develop an economical cost structure as they need not pay for extra office space, hardware, equipment, or specialized talent. In addition, they require fewer investments for in-house staff training. Thus, outsourcing enables client firms to focus on their core competencies and obtain a competitive edge in the market.

Further, the report states that one of the major factors hindering the growth of this market is Rising threat from open-source software. Analytics firms enable enterprises to use business analytics functionality free of cost through a freemium version of business analytics software solutions. Open-source software can be downloaded from the Internet and can be used by enterprises to manage analytics function. The market has many open-source vendors that provide a range of business analytics tools and applications. Multiple products from various open-source vendors combined together can cover almost all the functionalities provided by on-premise or on-demand business analytics software vendors. Open-source vendors provide query, reporting, analysis, advanced analytics, and data warehouse generation platforms. This, in turn, will have a negative impact on the market as end-users might implement free versions of business analytics software.

Companies Mentioned

Accenture, Capgemini, Genpact, IBM, and TCS.

Other Prominent Vendors in the market are: Aegis, BRIDGEi2i Analytics Solutions, Cognizant, EXL, Fujitsu, HCL Technologies, Hexaware Technologies, HPE, iGate, Infosys, NTT DATA, Sutherland Global Services, Tech Mahindra, Wipro, and WNS Global.

  • Executive summary
  • Scope of the report
  • Research Methodology
  • Introduction
    • Market outline
  • Market landscape
    • Market overview
      • Table Global BPO business analytics market 2016-2021 ($ billions)
    • Five forces analysis
      • Table Five forces analysis
  • Market segmentation by end-user
    • Global BPO business analytics market by end-user
      • Table Global BPO business analytics market by end-user 2016 (% share of revenue)
    • Global BPO business analytics market by BFSI
      • Table Global BPO business analytics market by BFSI 2016-2021 ($ billions)
    • Global BPO business analytics market by retail
      • Table Global BPO business analytics market by retail 2016-2021 ($ billions)
    • Global BPO business analytics market by healthcare
      • Table Global BPO business analytics market by healthcare 2016-2021 ($ billions)
    • Global BPO business analytics market by manufacturing
      • Table Global BPO business analytics market by manufacturing 2016-2021 ($ billions)
    • Global BPO business analytics market by telecom
      • Table Global BPO business analytics market by telecom 2016-2021 ($ billions)
  • Geographical segmentation
    • Global BPO business analytics market by geography
      • Table Global BPO business analytics market by geography 2016 (% share of revenue)
    • BPO business analytics market in Americas
      • Table BPO business analytics market in Americas 2016-2021 ($ billions)
    • BPO business analytics market in EMEA
      • Table BPO business analytics market in EMEA 2016-2021 ($ billions)
    • BPO business analytics market in APAC
      • Table BPO business analytics market in APAC 2016-2021 ($ billions)
  • Decision framework
  • Drivers and challenges
    • Market drivers
    • Market challenges
  • Market trends
    • Evolution of cloud-based BPO services
    • Emergence of artificial intelligence
    • Increased adoption of SaaS-based analytics
    • Rise of advanced analytical tools
    • Upsurge in application development outsourcing services
  • Vendor landscape
    • Competitive scenario
      • Table Competitive factors in the market
  • Key vendor Profiles
    • Accenture
      • Table Accenture: Analytics offerings
    • Capgemini
      • Table Capgemini: Analytics offerings
    • Genpact
      • Table Genpact: Analytics offerings
    • IBM
      • Table IBM: BPaaS offerings
      • Table IBM: Analytics offerings
    • TCS
      • Table TCS: Analytics and insights
      • Table TCS: Analytics offerings
    • Other prominent vendors
      • Table Other prominent vendors
  • Appendix
    • List of abbreviations
  • Explore Technavio

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