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CRM Market in China 2015-2019

CRM Market in China 2015-2019

About CRM

A CRM is a software solution used to manage organizational interaction with the existing and prospective customers. CRM is defined as a management philosophy that aims to create, develop, and enhance customer relationships to maximize customer value, corporate profitability, and ultimately the shareholder's value. CRM software supports organizations to maintain contact details of their existing or prospective customers, including details such as names, addresses, phone numbers, call records, and purchase history. CRM enables businesses to gain actionable insights using a back-end analytical engine. It also helps businesses to see new opportunities with predictive analytics, streamline the operations, and personalize customer service based on a customer's history and prior interactions.

TechNavio's analysts forecast the CRM market in China to grow at a CAGR of 16.54 percent over the period 2014-2019.

Covered in this Report

This report covers the present scenario and the growth prospects of the CRM market in China for the period 2015-2019. To calculate the market size, the report considers revenue generated from the sales of CRM software. The revenue considered encompasses the following:

  • Service and support
  • Sales
  • Marketing
  • E-commerce
  • For the purpose of this report, enterprise are classified as follows based on the respective parameters:SMB: Enterprises having employee strength between 1 and 999 with an annual revenue generation of not more than US$1 billion.Large Business: Enterprises having employee strength of 1,000 and above, with an annual revenue generation of more than US$1 billion.

    Key Vendors
    • Microsoft
    • Oracle
    • SAP
    • Salesforce.com
    Other Prominent Vendors
    • 800App CRM
    • Amdocs
    • Aplicor
    • AsiaInfo-Linkage
    • IBM
    • Kingdee International Software
    • NetSuite
    • Neusoft
    • Shanghai Bokesoft Information
    • SugarCRM
    • UFIDA
    • Zoho
    Market Driver
    • Increased Adoption of On-demand CRM Software
    • For a full, detailed list, view our report
    Market Challenge
    • Fragmented Implementations of CRM System
    • For a full, detailed list, view our report
    Market Trend
    • Increased Demand for Marketing Automation
    • For a full, detailed list, view our report
    Key Questions Answered in this Report
    • What will the market size be in 2019 and what will the growth rate be?
    • What are the key market trends?
    • What is driving this market?
    • What are the challenges to market growth?
    • Who are the key vendors in this market space?
    • What are the market opportunities and threats faced by the key vendors?
    • What are the strengths and weaknesses of the key vendors?


    Companies Mentioned

    Microsoft,Oracle ,SAP ,Salesforce.com ,800App CRM ,Amdocs ,Aplicor ,AsiaInfo-Linkage ,IBM,Kingdee International Software ,NetSuite,Neusoft ,Shanghai Bokesoft Information ,SugarCRM ,UFIDA,Zoho

    • Executive Summary
    • List of Abbreviations
    • Scope of the Report
      • Market Overview
      • Product Offerings
    • Market Research Methodology
      • Market Research Process
      • Research Methodology
        • Table Market Research Methodology
    • Introduction
    • China Overview
      • Table China Overview
    • Market Description
      • Introduction to CRM
        • Table CRM Overview
      • CRM Workflow
        • Table CRM Workflow
      • CRM Applications
        • Table CRM Applications
      • Benefits of CRM
    • Market Landscape
      • Market Overview
        • Table CRM Modules
      • Global CRM Market
        • Table Global CRM Market 2014-2019 (US$ billion)
      • CRM Market in APAC Region
        • Table CRM Market in APAC Region 2014-2019 (US$ billion)
      • CRM Market in China
        • Table CRM Market in China 2014-2019 (US$ million)
        • Table CRM Market in China as a Segment of the CRM Market in APAC Region 2014
      • Five Forces Analysis
    • Market Segmentation by Application
      • CRM Market by Application 2014
        • Table CRM Market in China: Segmentation by Application 2014
      • CRM Market by Application 2014-2019
        • Table CRM Market by Application 2014-2019
      • CRM Service and Support Software Market in China
        • Table CRM Service and Support Software Market in China 2014-2019 (US$ million)
      • CRM Sales Software Market in China
        • Table CRM Sales Software Market in China 2014-2019 (US$ million)
      • CRM Marketing Software Market in China
        • Table CRM Marketing Software Market in China 2014-2019 (US$ million)
      • CRM E-commerce Software Market in China
        • Table CRM E-commerce Software Market in China 2014-2019 (US$ million)
    • Market Segmentation by Deployment Model
      • CRM Market in China by Deployment Model
        • Table CRM Market in China by Deployment Model 2014
        • Table CRM Market in China by Deployment Model 2014-2019
      • On-premise CRM Market in China
        • Table On-premise CRM Market in China 2014-2019 (US$ million)
      • On-demand CRM Market in China
        • Table On-demand CRM Market in China 2014-2019 (US$ million)
    • Buying Criteria
    • Market Growth Drivers
    • Drivers and their Impact
    • Market Challenges
    • Impact of Drivers and Challenges
    • Market Trends
    • Trends and their Impact
    • Vendor Landscape
      • Competitive Scenario
      • Market Share Analysis 2014
      • Other Prominent Vendors
    • Key Vendor Analysis
      • Microsoft
        • Key Facts
        • Business Overview
        • Business Segmentation by Revenue 2013
          • Table Microsoft: Business Segmentation by Revenue 2013
        • Business Segmentation by Revenue 2012 and 2013
          • Table Microsoft: Business Segmentation by Revenue 2012 and 2013(US$ billion)
        • Geographical Segmentation by Revenue 2013
          • Table Microsoft: Geographical Segmentation by Revenue 2013
        • Business Strategy
        • Recent Developments
        • SWOT Analysis
      • Oracle
        • Key Facts
        • Business Overview
        • Business Segmentation by Revenue 2013
          • Table Oracle: Business Segmentation by Revenue 2013
        • Business Segmentation by Revenue 2012 and 2013
          • Table Oracle: Business Segmentation by Revenue 2012 and 2013 (US$ billion)
        • Geographical Segmentation by Revenue 2013
          • Table Oracle: Geographical Segmentation by Revenue 2013
        • Business Strategy
        • Recent Developments
        • SWOT Analysis
      • Salesforce
        • Key Facts
        • Business Overview
        • Business Segmentation
          • Table Salesforce.com: Business Segmentation 2014
        • Business Segmentation by Revenue 2013 and 2014
          • Table Salesforce.com: Business Segmentation by Revenue 2013 and 2014 (US$ million)
        • Geographical Segmentation by Revenue 2014
          • Table Salesforce.com: Geographical Segmentation by Revenue 2014
        • Business Strategy
        • Recent Developments
        • SWOT Analysis
      • SAP
        • Key Facts
        • Business Overview
        • Business Segmentation
          • Table SAP: Business Segmentation
        • Business Segmentation by Revenue 2013
          • Table SAP: Business Segmentation by Revenue 2013
        • Business Segmentation by Revenue 2012 and 2013
          • Table SAP: Business Segmentation by Revenue 2012 and 2013 (US$ million)
        • Geographical Segmentation by Revenue 2013
          • Table SAP: Geographical Segmentation by Revenue 2013
        • Business Strategy
        • Key Developments
        • SWOT Analysis
    • Other Reports in this Series

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