IT and BPO Services Market in India 2022-2026

IT and BPO Services Market in India 2022-2026

Technavio has been monitoring the IT and BPO services market in India and it is poised to grow by $116.01 bn during 2022-2026, accelerating at a CAGR of 9.19% during the forecast period. Our report on the IT and BPO services market in India provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis of the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising cost pressure to maintain in-house IT systems, the need to focus on core competencies and improve efficiency, and access to new technology, domain expertise, and round-the-clock service.

The IT and BPO services market in India analysis includes the product, end-user, and type segments.

Technavio's IT and BPO services market in India is segmented as below:

By Product

  • IT
  • BPM
  • Software and R&D
By End-user
  • Finance
  • Insurance
  • Telecom
  • Healthcare
  • Others
By Type
  • Export
  • Domestic
This study identifies the increased adoption of application outsourcing as one of the prime reasons driving the IT and BPO services market growth in India during the next few years. Also, increasing digital transformation in organizations and increased adoption of software-defined infrastructure will lead to sizable demand in the market.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on the IT and BPO services market in India covers the following areas:
  • IT and BPO services market sizing
  • IT and BPO services market forecast
  • IT and BPO services market industry analysis
Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading IT and BPO services market vendors in India that include Accenture Plc, AEGIS Co., Automatic Data Processing Inc., Cognizant Technology Solutions Corp., ExlService Holdings Inc., Firstsource Solutions Ltd., Genpact Ltd., HCL Technologies Ltd., Hinduja Global Solutions Ltd., Infosys Ltd., International Business Machines Corp., Morae Global Corp., Serco Group Plc, Srisys Inc., Sutherland Global Services Inc., Tata Consultancy Services Ltd., Tech Mahindra Ltd, TTEC Holdings Inc., Wipro Ltd., and WNS Holdings Ltd. Also, the IT and BPO services market in India analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.


  • Executive Summary
    • Market overview
      • Table Executive Summary – Chart on Market Overview
      • Table Executive Summary – Data Table on Market Overview
      • Table Executive Summary – Chart on Country Market Characteristics
      • Table Executive Summary – Chart on Market Segmentation by Product
      • Table Executive Summary – Chart on Market Segmentation by End-user
      • Table Executive Summary – Chart on Market Segmentation by Type
      • Table Executive Summary – Chart on Vendor Market Positioning
  • Market Landscape
    • Market ecosystem
      • Table Parent market
      • Table Market Characteristics
  • Market Sizing
    • Market definition
      • Table Offerings of vendors included in the market definition
    • Market segment analysis
      • Table Market segments
    • Market size 2021
    • Market outlook: Forecast for 2021-2026
      • Table Chart on India - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on India - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on India: Year-over-year growth 2021-2026 (%)
      • Table Data Table on India: Year-over-year growth 2021-2026 (%)
  • Five Forces Analysis
    • Five forces summary
      • Table Five forces analysis - Comparison between 2021 and 2026
    • Bargaining power of buyers
      • Table Chart on Bargaining power of buyers – Impact of key factors 2021 and 2026
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers – Impact of key factors in 2021 and 2026
    • Threat of new entrants
      • Table Threat of new entrants – Impact of key factors in 2021 and 2026
    • Threat of substitutes
      • Table Threat of substitutes – Impact of key factors in 2021 and 2026
    • Threat of rivalry
      • Table Threat of rivalry – Impact of key factors in 2021 and 2026
    • Market condition
      • Table Chart on Market condition - Five forces 2021 and 2026
  • Market Segmentation by Product
    • Market segments
      • Table Chart on Product - Market share 2021-2026 (%)
      • Table Data Table on Product - Market share 2021-2026 (%)
    • Comparison by Product
      • Table Chart on Comparison by Product
      • Table Data Table on Comparison by Product
    • IT services - Market size and forecast 2021-2026
      • Table Chart on IT services - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on IT services - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on IT services - Year-over-year growth 2021-2026 (%)
      • Table Data Table on IT services - Year-over-year growth 2021-2026 (%)
    • BPM - Market size and forecast 2021-2026
      • Table Chart on BPM - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on BPM - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on BPM - Year-over-year growth 2021-2026 (%)
      • Table Data Table on BPM - Year-over-year growth 2021-2026 (%)
    • Software and R and D - Market size and forecast 2021- 2026
      • Table Chart on Software and R and D - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on Software and R and D - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on Software and R and D - Year-over-year growth 2021-2026 (%)
      • Table Data Table on Software and R and D - Year-over-year growth 2021-2026 (%)
    • Market opportunity by Product
      • Table Market opportunity by Product ($ billion)
  • Market Segmentation by End-user
    • Market segments
      • Table Chart on End-user - Market share 2021-2026 (%)
      • Table Data Table on End-user - Market share 2021-2026 (%)
    • Comparison by End-user
      • Table Chart on Comparison by End-user
      • Table Data Table on Comparison by End-user
    • Finance - Market size and forecast 2021-2026
      • Table Chart on Finance - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on Finance - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on Finance - Year-over-year growth 2021-2026 (%)
      • Table Data Table on Finance - Year-over-year growth 2021-2026 (%)
    • Insurance - Market size and forecast 2021-2026
      • Table Chart on Insurance - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on Insurance - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on Insurance - Year-over-year growth 2021-2026 (%)
      • Table Data Table on Insurance - Year-over-year growth 2021-2026 (%)
    • Telecom - Market size and forecast 2021-2026
      • Table Chart on Telecom - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on Telecom - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on Telecom - Year-over-year growth 2021-2026 (%)
      • Table Data Table on Telecom - Year-over-year growth 2021-2026 (%)
    • Healthcare - Market size and forecast 2021-2026
      • Table Chart on Healthcare - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on Healthcare - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on Healthcare - Year-over-year growth 2021-2026 (%)
      • Table Data Table on Healthcare - Year-over-year growth 2021-2026 (%)
    • Others - Market size and forecast 2021-2026
      • Table Chart on Others - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on Others - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on Others - Year-over-year growth 2021-2026 (%)
      • Table Data Table on Others - Year-over-year growth 2021-2026 (%)
    • Market opportunity by End-user
      • Table Market opportunity by End-user ($ billion)
  • Market Segmentation by Type
    • Market segments
      • Table Chart on Type - Market share 2021-2026 (%)
      • Table Data Table on Type - Market share 2021-2026 (%)
    • Comparison by Type
      • Table Chart on Comparison by Type
      • Table Data Table on Comparison by Type
    • Export - Market size and forecast 2021-2026
      • Table Chart on Export - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on Export - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on Export - Year-over-year growth 2021-2026 (%)
      • Table Data Table on Export - Year-over-year growth 2021-2026 (%)
    • Domestic - Market size and forecast 2021-2026
      • Table Chart on Domestic - Market size and forecast 2021-2026 ($ billion)
      • Table Data Table on Domestic - Market size and forecast 2021-2026 ($ billion)
      • Table Chart on Domestic - Year-over-year growth 2021-2026 (%)
      • Table Data Table on Domestic - Year-over-year growth 2021-2026 (%)
    • Market opportunity by Type
      • Table Market opportunity by Type ($ billion)
  • Customer Landscape
    • Customer landscape overview
      • Table Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Drivers, Challenges, and Trends
    • Market drivers
      • Rising cost pressure to maintain in-house IT systems
      • Need to focus on core competencies and improve efficiency
      • Access to new technology, domain expertise, and round-the-clock service
    • Market challenges
      • Lack of effective communication between client and vendor
      • Managing multi-vendor in IT outsourcing
      • Increasing anti-outsourcing sentiments
    • Impact of drivers and challenges
      • Table Impact of drivers and challenges in 2021 and 2026
    • Market trends
      • Increased adoption of application outsourcing
      • Increasing digital transformation in organizations
      • Increased adoption of software-defined infrastructure
  • Vendor Landscape
    • Overview
    • Vendor landscape
      • Table Overview on Criticality of inputs and Factors of differentiation
    • Landscape disruption
      • Table Overview on factors of disruption
    • Industry risks
      • Table Impact of key risks on business
  • Vendor Analysis
    • Vendors covered
      • Table Vendors covered
    • Market positioning of vendors
      • Table Matrix on vendor position and classification
    • Accenture Plc
      • Table Accenture Plc - Overview
      • Table Accenture Plc - Business segments
      • Table Accenture Plc - Key news
      • Table Accenture Plc - Key offerings
      • Table Accenture Plc - Segment focus
    • Cognizant Technology Solutions Corp.
      • Table Cognizant Technology Solutions Corp. - Overview
      • Table Cognizant Technology Solutions Corp. - Business segments
      • Table Cognizant Technology Solutions Corp. - Key news
      • Table Cognizant Technology Solutions Corp. - Key offerings
      • Table Cognizant Technology Solutions Corp. - Segment focus
    • HCL Technologies Ltd.
      • Table HCL Technologies Ltd. - Overview
      • Table HCL Technologies Ltd. - Business segments
      • Table HCL Technologies Ltd. - Key offerings
      • Table HCL Technologies Ltd. - Segment focus
    • Infosys Ltd.
      • Table Infosys Ltd. - Overview
      • Table Infosys Ltd. - Business segments
      • Table Infosys Ltd. - Key news
      • Table Infosys Ltd. - Key offerings
      • Table Infosys Ltd. - Segment focus
    • International Business Machines Corp.
      • Table International Business Machines Corp. - Overview
      • Table International Business Machines Corp. - Business segments
      • Table International Business Machines Corp. - Key offerings
      • Table International Business Machines Corp. - Segment focus
    • Serco Group Plc
      • Table Serco Group Plc - Overview
      • Table Serco Group Plc - Business segments
      • Table Serco Group Plc - Key news
      • Table Serco Group Plc - Key offerings
      • Table Serco Group Plc - Segment focus
    • Tata Consultancy Services Ltd.
      • Table Tata Consultancy Services Ltd. - Overview
      • Table Tata Consultancy Services Ltd. - Business segments
      • Table Tata Consultancy Services Ltd. - Key news
      • Table Tata Consultancy Services Ltd. - Key offerings
      • Table Tata Consultancy Services Ltd. - Segment focus
    • Tech Mahindra Ltd
      • Table Tech Mahindra Ltd - Overview
      • Table Tech Mahindra Ltd - Business segments
      • Table Tech Mahindra Ltd - Key offerings
      • Table Tech Mahindra Ltd - Segment focus
    • Wipro Ltd.
      • Table Wipro Ltd. - Overview
      • Table Wipro Ltd. - Business segments
      • Table Wipro Ltd. - Key news
      • Table Wipro Ltd. - Key offerings
      • Table Wipro Ltd. - Segment focus
    • WNS Holdings Ltd.
      • Table WNS Holdings Ltd. - Overview
      • Table WNS Holdings Ltd. - Business segments
      • Table WNS Holdings Ltd. - Key offerings
      • Table WNS Holdings Ltd. - Segment focus
  • Appendix
    • Scope of the report
      • Market definition
      • Objectives
      • Notes and caveats
    • Inclusions and exclusions checklist
      • Table Inclusions checklist
      • Table Exclusions checklist
    • Currency conversion rates for US$
      • Table Currency conversion rates for US$
    • Research methodology
      • Table Research methodology
      • Table Validation techniques employed for market sizing
      • Table Information sources
    • List of abbreviations
      • Table List of abbreviations

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