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IT and BPO Services Market in India 2018-2022

IT and BPO Services Market in India 2018-2022

About IT and BPO Services

IT and business process outsourcing (BPO) services help organizations in creating, managing, and optimizing information and business processes with business and technical expertise. They also aid in managing IT systems and are process focused. These services focus on providing a framework to structure IT-related activities.

Technavio’s analysts forecast the IT and BPO services market in India to grow at a CAGR of 7.63% during the period 2018-2022.

Covered in this report

The report covers the present scenario and the growth prospects of the IT and BPO services market in India for 2018-2022. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

Technavio's report, IT and BPO Services Market in India 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

  • Accenture
  • HCL Technologies
  • IBM
  • Infosys
Market driver
  • Rising cost pressure to maintain in-house IT systems
  • For a full, detailed list, view our report
Market challenge
  • Lack of effective communication between client and vendor
  • For a full, detailed list, view our report
Market trend
  • Increased adoption of application outsourcing
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2022 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?


Press Release

Technavio Announces the Publication of its Research Report – IT and BPO Services Market in India 2018-2022

Technavio recognizes the following companies as the key players in the IT and BPO services market in India: Accenture, HCL Technologies, IBM, and Infosys.

Commenting on the report, an analyst from Technavio’s team said: “One trend in the market is increased adoption of application outsourcing. With the changing business demand, companies are increasingly outsourcing application development services to the IT and BPO service providers to gain the competitive advantage in the marketplace. Organizations are increasingly outsourcing their application development services, as the present market conditions require speed and agility to deliver services.”

According to the report, one driver in the market is rising cost pressure to maintain in-house IT systems. Globalization has resulted in labor arbitrage, which shifts business processes to less expensive locations. Labor arbitrage is regarded as one of the prospective benefits of business process outsourcing and knowledge process outsourcing processes. Companies that incorporate an outsourcing strategy need not invest in resources or worry about handling their limited available resources. Outsourcing of data analytics processes helps them gain access to skilled talent and advanced analytics technologies in another country with the maintenance of a lean workforce.

Further, the report states that one challenge in the market is lack of effective communication between client and vendor. Vendors should effectively communicate with their client to deliver the service in a timely manner. Technical communication in outsourcing contract between client and vendor is required to reduce outsourcing risk and build trust. IT outsourcing projects in India could not be successfully implemented if vendors fail to provide required services. Communication is required at various stages of IT service delivery systems to avoid system failures and provide backup and recovery facility.

Companies Mentioned

Accenture, HCL Technologies, IBM, and Infosys.

  • Executive summary
  • Scope of the report
  • Research methodology
  • Market landscape
    • Market outline
    • Factors affecting IT BPO industry
    • Advantages and disadvantages of IT BPO
    • Market ecosystem
      • Table Parent market
      • Table Global IT services market
    • Market characteristics
      • Table Market characteristics
    • Market segmentation analysis
      • Table Market segments
  • Market sizing
    • Market definition
      • Table Market definition - Inclusions and exclusions checklist
    • Market sizing 2017
      • Table Market size 2017
      • Table Validation techniques employed for market sizing 2017
    • Market size and forecast 2017-2022
      • Table IT and BPO services market in India - Market size and forecast 2017-2022 ($ bn)
      • Table IT and BPO services market in India - Year-over-year growth 2018-2022 (%)
  • Five forces analysis
    • Table Five forces analysis 2017
    • Table Five forces analysis 2022
    • Bargaining power of buyers
      • Table Bargaining power of buyers
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers
    • Threat of new entrants
      • Table Threat of new entrants
    • Threat of substitutes
      • Table Threat of substitutes
    • Threat of rivalry
      • Table Threat of rivalry
    • Market condition
      • Table Market condition - Five forces 2017
  • Market segmentation by type
    • Segmentation by type
      • Table Type - Market share 2017-2022 (%)
    • Comparison by type
      • Table Comparison by type
    • Export - Market size and forecast 2017-2022
      • Table Export - Market size and forecast 2017-2022 ($ bn)
      • Table Export - Year-over-year growth 2018-2022 (%)
    • Domestic - Market size and forecast 2017-2022
      • Table Domestic - Market size and forecast 2017-2022 ($ bn)
      • Table Domestic - Year-over-year growth 2018-2022 (%)
    • Market opportunity by type
      • Table Market opportunity by type
  • Market segmentation by product
    • Segmentation by product
      • Table Product - Market share 2017-2022 (%)
    • Comparison by product
      • Table Comparison by product
    • IT services - Market size and forecast 2017-2022
      • Table IT services - Market size and forecast 2017-2022 ($ bn)
      • Table IT services - Year-over-year growth 2018-2022 (%)
    • BPM - Market size and forecast 2017-2022
      • Table BPM - Market size and forecast 2017-2022 ($ bn)
      • Table BPM - Year-over-year growth 2018-2022 (%)
    • Software and R&D - Market size and forecast 2017-2022
      • Table Software and R&D - Market size and forecast 2017-2022 ($ bn)
      • Table Software and R&D - Year-over-year growth 2018-2022 (%)
    • Market opportunity by product
      • Table Market opportunity by product
  • Customer landscape
    • Table Customer landscape
  • Market segmentation by end-user
    • Segmentation by end-user
      • Table End-user - Market share 2017-2022 (%)
    • Comparison by end-users
      • Table Comparison by end-user
    • Finance - Market size and forecast 2017-2022
      • Table Finance - Market size and forecast 2017-2022 ($ bn)
      • Table Finance - Year-over-year growth 2018-2022 (%)
    • Insurance - Market size and forecast 2017-2022
      • Table Insurance - Market size and forecast 2017-2022 ($ bn)
      • Table Insurance - Year-over-year growth 2018-2022 (%)
    • Telecom - Market size and forecast 2017-2022
      • Table Telecom - Market size and forecast 2017-2022 ($ bn)
      • Table Telecom - Year-over-year growth 2018-2022 (%)
    • Healthcare - Market size and forecast 2017-2022
      • Table Healthcare - Market size and forecast 2017-2022 ($ bn)
      • Table Healthcare - Year-over-year growth 2018-2022 (%)
    • Others - Market size and forecast 2017-2022
      • Table Others - Market size and forecast 2017-2022 ($ bn)
      • Table Others - Year-over-year growth 2018-2022 (%)
    • Market opportunity by end-user
      • Table Market opportunity by product
  • Decision framework
  • Drivers and challenges
    • Market drivers
    • Market challenges
  • Market trends
    • Increased adoption of application outsourcing
    • Increasing digital transformation in organizations
    • Increased adoption of software-defined infrastructure
  • Vendor landscape
    • Overview
      • Table Vendor landscape
    • Landscape disruption
      • Table Landscape disruption
    • Competitive scenario
  • Vendor analysis
    • Vendors covered
      • Table Vendors covered
    • Vendor classification
      • Table Vendor classification
    • Market positioning of vendors
      • Table Market positioning of vendors
    • IBM
      • Table IBM overview
      • Table IBM - Business segments
      • Table IBM - Geographic focus
      • Table IBM - Key offerings
    • Accenture
      • Table Vendor overview
      • Table Accenture - Business segments
      • Table Accenture - Geographic focus
      • Table Accenture - Key offerings
    • HCL Technologies
      • Table Vendor overview
      • Table HCL Technologies - Business segments
      • Table HCL Technologies - Geographic focus
      • Table HCL Technologies - Key offerings
    • Infosys
      • Table Vendor overview
      • Table Infosys - Business segments
      • Table Infosys - Geographic focus
      • Table Infosys - Key offerings
  • Appendix
    • List of abbreviations
  • Explore Technavio

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