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BPO Market in EU 2015-2019

BPO Market in EU 2015-2019

About BPO market in EU

BPO is a segment of outsourcing that includes the subcontracting of the specific business process of an organization to third-party service providers. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. The BPO market in the EU is competitive and growing at a steady pace. The EU is becoming a prominent destination for BPO companies to expand their services due to the availability of skilled workforce. Cultural and language proximity among the EU countries facilitates BPO service providers to enhance their customer service. Operational efficiency and quality of service are the other major reasons for companies to outsource their business process to the EU.

Technavio's analysts forecast the BPO market in EU to grow at a CAGR of 5.44% during the period 2014-2019.

Covered in this report

The report provides the present scenario and the growth prospects of the BPO market in EU for the period 2015-2019. The market can be categorized into three broad segments based on the following: application, end-users, and geography.Technavio's report, BPO Market in EU 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key regions

  • Central and Eastern Europe
  • Western Europe
Key vendors
  • Accenture
  • Capgemini
  • IBM
  • Infosys
  • TCS
Other prominent vendors
  • 3i Infotech
  • Aegis
  • Aon Associates
  • Cognizant
  • Convergys
  • EXL
  • Firstsource
  • First Data
  • HCL
  • HP
  • Sitel
  • Wipro
  • WNS
  • Xerox
  • Xchanging
Market driver
  • Cost reduction and efficiency
  • For a full, detailed list, view our report
Market challenge
  • Data security
  • For a full, detailed list, view our report
Market trend
  • Cloud computing
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – BPO Market in EU 2015-2019
Technavio recognizes the following companies as the key players in the BPO Market in EU: Accenture, Capgemini, IBM, Infosys and TCS
Other Prominent Vendors in the market are: 3i Infotech, Aegis, Aon Associates, Cognizant, Convergys, EXL, Firstsource, First Data, HCL, HP, Sitel, Wipro, WNS, Xerox and Xchanging
Commenting on the report, an analyst from Technavio’s team said: “Companies are looking for BPO service providers who can understand their overall business model and help in solving critical business challenges. To achieve this, the companies are implementing collaboration strategies to understand client requirements and formulate a plan to work together to provide optimum level of service agreements. This also helps achieve operational efficiency at low costs. In addition, training and development of employees, change management, infrastructure developments, and transparency are required from both sides. BPO companies can succeed in the end by collaborating with their clients to gain new technical skills, getting new process and to improve the performance through advanced systems and solutions.”
According to the report, the major reason why various companies in the EU choose to outsource their business process is to reduce the operational cost and reach the optimum economy of scale, to be prepare for unstable economic conditions. Enterprises in the UK and Spain are trying to minimize these costs by outsourcing their support business processes, such as finance, HR, accounting, and technical support, to third-party service providers. Companies that outsource their support business functions are able to put increased focus on their core business processes.
Further, the report states that lack of external control over BPO service providers is a major challenge hindering the market growth.

Companies Mentioned

Accenture, Capgemini, IBM, Infosys, TCS, 3i Infotech, Aegis, Aon Associates, Cognizant, Convergys, EXL, Firstsource, First Data, HCL, HP, Sitel, Wipro, WNS, Xerox, Xchanging

  • Executive summary
    • Highlights
  • Scope of the report
    • Market overview
    • Top vendor offerings
      • Table Product and service offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
  • European Union
    • Background
    • Economic overview
      • Table Economic overview of the EU
  • Market landscape
    • Market overview
      • BPO market overview in EU
    • Market size and forecast
      • Table BPO market in EU 2015-2019 ($ billions)
    • Five forces analysis
      • Table Five forces analysis
    • Factors affecting choice of BPO locations
      • Table Factors affecting choice of BPO locations
      • Table Parameters affecting BPO locations in different countries
    • Pros and cons of BPO market in EU
      • Table Pros and cons of BPO market in EU
  • Market segmentation by application
    • EU market size by application
      • Table Market segmentation by application 2014
    • CRM BPO market in EU
      • Table CRM BPO market in EU ($ billions)
    • HR BPO market in EU
      • Table HR BPO market in EU ($ billions)
    • F&A BPO market in EU
      • Table F&A BPO market in EU ($ billions)
    • BPO market in EU for others
      • Table BPO market in EU for others ($ billions)
  • Market segmentation by end-user
    • EU market segmentation by end-user
      • Table EU market segmentation by end-user 2014 ($ billions)
  • Geographical segmentation
    • Central and Eastern Europe:
  • Market drivers
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
  • Vendor landscape
    • Market analysis 2015
    • Other prominent vendors
  • Key vendor analysis
    • Accenture
      • Table Business segmentation by revenue 2013 and 2014
      • Table Products revenue 2014
      • Table Financial services revenue 2014
      • Table Communications, media, and technology revenue 2014
      • Table Resources and others revenue 2014
      • Table Health and public services revenue 2014
    • Capgemini
      • Table Capgemini: Business segmentation by revenue 2014
      • Table Capgemini: Business segmentation by revenue 2013 and 2014 ($ billions)
      • Table Capgemini: Geographical segmentation by revenue 2014
    • TCS
      • Table TCS: Business segmentation by revenue 2015
      • Table TCS: Business segmentation by revenue 2014 and 2015
      • Table TCS: Geographical segmentation by revenue 2015
      • Table TCS: Market segmentation by revenue 2015
      • Table TCS: Market segmentation by revenue 2014 and 2015
    • IBM
      • Table Global technology services revenue 2014
      • Table Global business services revenue 2014
    • Infosys
      • Table Infosys: Business segmentation by revenue 2014
      • Table Infosys: Business segmentation by revenue 2013 and 2014 ($ millions)
      • Table Infosys: Geographical segmentation by revenue 2014
  • Appendix
    • List of abbreviations
  • Explore Technavio

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