Unified Communications as a Service Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027

Unified Communications as a Service Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027

The global unified communications as a service market size reached US$ 43.5 Billion in 2021. Looking forward, IMARC Group expects the market to reach US$ 150.4 Billion by 2027, exhibiting a growth rate (CAGR) of 22.74% during 2022-2027. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use industries. These insights are included in the report as a major market contributor.

Unified Communications-as-a-Service (UCaaS) refers to an extension of the Software-as-a-Service (SaaS) model that delivers telecommunication services through an integrated information protocol (IP) platform. It provides e-mail, instant messaging, call routing, videoconferencing and voice communication tools through single-tenant and multi-tenant services. The single-tenant service is used for connecting all on-premises applications together, while the multiple-tenant service is hosted on the cloud of the service provider and to enable multiple clients to share a single software platform. The hybrid-tenancy is used simultaneously for both single- and multi-tenant to optimize the balance of performance, scale, and security. UCaaS offers enhanced operational flexibility and aids in minimizing capital investments to acquire hardware equipment and outsource resources. As a result, it finds extensive applications across various industries, such as banking, financial services and insurance (BFSI), information technology (IT) & telecommunications, healthcare, transportation and logistics, and travel and hospitality.

The growing requirement for effective communication solutions across various industries is one of the key factors creating a positive outlook for the market. Furthermore, the widespread adoption of cloud computing solutions is also driving the market growth. Large organizations and small and medium enterprises (SME) are widely adopting cloud-based UCaaS solutions to simplify workflow processes, interpreting data and providing useful insights. In line with this, the emerging trend of bring-your-own-devices (BYOD) for enhanced enterprise mobility is also contributing to the growth of the market. Various technological advancements, such as the development of artificial intelligence (AI) and machine learning (ML)-based solutions for advanced communications, are acting as other growth-inducing factors. These solutions offer various benefits, including automated transcripts, smart tracking of speakers and intuitive call recordings, which, in turn, is contributing to the market growth. Other factors, including significant improvements in the IT infrastructure, along with widespread adoption of public cloud, are expected to drive the market further.

Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each sub-segment of the global unified communications as a service market report, along with forecasts at the global, regional and country level from 2022-2027. Our report has categorized the market based on solution type, organization size, deployment mode and vertical.

Breakup by Solution Type:

Telephony
Unified Messaging
Conferencing
Collaboration Platforms
Others

Breakup by Organization Size:

Small and Medium Enterprises
Large Enterprises

Breakup by Deployment Mode:

Public Cloud
Private Cloud
Hybrid Cloud

Breakup by Vertical:

BFSI
IT and Telecom
Healthcare
Transportation and Logistics
Travel and Hospitality
Media and Entertainment
Others

Breakup by Region:

North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa

Competitive Landscape:
The report has also analysed the competitive landscape of the market with some of the key players being 8x8 Inc., Ale USA Inc., AT&T Inc. (China Huaxin Post and Telecom Technologies Co.Ltd.), BT Group Plc, Cisco Systems Inc., Fuze Inc., Microsoft Corporation, NTT Communications (The Nippon Telegraph and Telephone Corporation), Ringcentral Inc. and Verizon Communications Inc.

Key Questions Answered in This Report:
How has the global unified communications as a service market performed so far and how will it perform in the coming years?
What has been the impact of COVID-19 on the global unified communications as a service market?
What are the key regional markets?
What is the breakup of the market based on the solution type?
What is the breakup of the market based on the organization size?
What is the breakup of the market based on the deployment mode?
What is the breakup of the market based on the vertical?
What are the various stages in the value chain of the industry?
What are the key driving factors and challenges in the industry?
What is the structure of the global unified communications as a service market and who are the key players?
What is the degree of competition in the industry?


1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Unified Communications as a Service Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Solution Type
6.1 Telephony
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Unified Messaging
6.2.1 Market Trends
6.2.2 Market Forecast
6.3 Conferencing
6.3.1 Market Trends
6.3.2 Market Forecast
6.4 Collaboration Platforms
6.4.1 Market Trends
6.4.2 Market Forecast
6.5 Others
6.5.1 Market Trends
6.5.2 Market Forecast
7 Market Breakup by Organization Size
7.1 Small and Medium Enterprises
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Large Enterprises
7.2.1 Market Trends
7.2.2 Market Forecast
8 Market Breakup by Deployment Mode
8.1 Public Cloud
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 Private Cloud
8.2.1 Market Trends
8.2.2 Market Forecast
8.3 Hybrid Cloud
8.3.1 Market Trends
8.3.2 Market Forecast
9 Market Breakup by Vertical
9.1 BFSI
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 IT and Telecom
9.2.1 Market Trends
9.2.2 Market Forecast
9.3 Healthcare
9.3.1 Market Trends
9.3.2 Market Forecast
9.4 Transportation and Logistics
9.4.1 Market Trends
9.4.2 Market Forecast
9.5 Travel and Hospitality
9.5.1 Market Trends
9.5.2 Market Forecast
9.6 Media and Entertainment
9.6.1 Market Trends
9.6.2 Market Forecast
9.7 Others
9.7.1 Market Trends
9.7.2 Market Forecast
10 Market Breakup by Region
10.1 North America
10.1.1 United States
10.1.1.1 Market Trends
10.1.1.2 Market Forecast
10.1.2 Canada
10.1.2.1 Market Trends
10.1.2.2 Market Forecast
10.2 Asia Pacific
10.2.1 China
10.2.1.1 Market Trends
10.2.1.2 Market Forecast
10.2.2 Japan
10.2.2.1 Market Trends
10.2.2.2 Market Forecast
10.2.3 India
10.2.3.1 Market Trends
10.2.3.2 Market Forecast
10.2.4 South Korea
10.2.4.1 Market Trends
10.2.4.2 Market Forecast
10.2.5 Australia
10.2.5.1 Market Trends
10.2.5.2 Market Forecast
10.2.6 Indonesia
10.2.6.1 Market Trends
10.2.6.2 Market Forecast
10.2.7 Others
10.2.7.1 Market Trends
10.2.7.2 Market Forecast
10.3 Europe
10.3.1 Germany
10.3.1.1 Market Trends
10.3.1.2 Market Forecast
10.3.2 France
10.3.2.1 Market Trends
10.3.2.2 Market Forecast
10.3.3 United Kingdom
10.3.3.1 Market Trends
10.3.3.2 Market Forecast
10.3.4 Italy
10.3.4.1 Market Trends
10.3.4.2 Market Forecast
10.3.5 Spain
10.3.5.1 Market Trends
10.3.5.2 Market Forecast
10.3.6 Russia
10.3.6.1 Market Trends
10.3.6.2 Market Forecast
10.3.7 Others
10.3.7.1 Market Trends
10.3.7.2 Market Forecast
10.4 Latin America
10.4.1 Brazil
10.4.1.1 Market Trends
10.4.1.2 Market Forecast
10.4.2 Mexico
10.4.2.1 Market Trends
10.4.2.2 Market Forecast
10.4.3 Others
10.4.3.1 Market Trends
10.4.3.2 Market Forecast
10.5 Middle East and Africa
10.5.1 Market Trends
10.5.2 Market Breakup by Country
10.5.3 Market Forecast
11 SWOT Analysis
11.1 Overview
11.2 Strengths
11.3 Weaknesses
11.4 Opportunities
11.5 Threats
12 Value Chain Analysis
13 Porters Five Forces Analysis
13.1 Overview
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes
14 Price Analysis
15 Competitive Landscape
15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
15.3.1 8x8 Inc.
15.3.1.1 Company Overview
15.3.1.2 Product Portfolio
15.3.1.3 Financials
15.3.1.4 SWOT Analysis
15.3.2 Ale USA Inc.
15.3.2.1 Company Overview
15.3.2.2 Product Portfolio
15.3.3 AT&T Inc. (China Huaxin Post and Telecom Technologies Co. Ltd.)
15.3.3.1 Company Overview
15.3.3.2 Product Portfolio
15.3.3.3 Financials
15.3.3.4 SWOT Analysis
15.3.4 BT Group Plc
15.3.4.1 Company Overview
15.3.4.2 Product Portfolio
15.3.4.3 Financials
15.3.4.4 SWOT Analysis
15.3.5 Cisco Systems Inc.
15.3.5.1 Company Overview
15.3.5.2 Product Portfolio
15.3.5.3 Financials
15.3.5.4 SWOT Analysis
15.3.6 Fuze Inc.
15.3.6.1 Company Overview
15.3.6.2 Product Portfolio
15.3.7 Microsoft Corporation
15.3.7.1 Company Overview
15.3.7.2 Product Portfolio
15.3.7.3 Financials
15.3.7.4 SWOT Analysis
15.3.8 NTT Communications (The Nippon Telegraph and Telephone Corporation)
15.3.8.1 Company Overview
15.3.8.2 Product Portfolio
15.3.9 Ringcentral Inc.
15.3.9.1 Company Overview
15.3.9.2 Product Portfolio
15.3.9.3 Financials
15.3.10 Verizon Communications Inc.
15.3.10.1 Company Overview
15.3.10.2 Product Portfolio
15.3.10.3 Financials
15.3.10.4 SWOT Analysis

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