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At Your Service: Worldwide Retail IT Services Market

At Your Service: Worldwide Retail IT Services Market

Readers of this research will get a forecast for 11 different categories of IT Services.  Next we provide rankings for combined Total IT Services, Total Professional Services, Software Maintenance, Hardware Maintenance, Systems Integration, Business Process Outsourcing (BPO), IT Outsourcing, Cloud Infrastructure, Strategic Consulting, Application Development, and Digital Transformation Services.

Then we discuss market trends, drivers and market barriers.

Finally, we provide market profiles on the top 15 services providers by revenue.  Each profile includes total revenues, revenues by hardware, software, SaaS, and services, revenues by region, and revenues by types of services offered.  In addition, the profiles include merger and acquisition information as well as key clients.

What makes this research different and more rigorous is that it is based on a very sophisticated and highly objective research model.  It allows vendors, retailers and analysts to see who are the real leaders in retail software, true software market rankings, who is leading in the fast growing services market, and which vendors are leading in sales, innovation, market reach and can implement a complete unified commerce approach to retail.

Please note: the PDF e-mail from publisher version of this report is for a global site license.


Introduction
Market Definitions
Market Overview
Trends and Drivers
Retail and Hospitality IT Services
Total Worldwide Services Spend Forecast Through 2020 by $
Total Worldwide Services Forecast Through 2020 by %
Vendor Rankings – Top 15 Vendors for Total Worldwide Services by $ and Market Share
Professional Services
Total Worldwide Professional Services Spend Forecast Through 2020
Vendor Rankings – Top 15 Vendors for Total Professional Services by $ and Market Share
Maintenance Services
Total Retail Services Installed Maintenance Worldwide Forecast Through 2020
Vendor Rankings – Top 15 Vendors for Software Maintenance Services by $ and Market Share
Vendor Rankings – Top 15 Vendors for Hardware Maintenance Services by $ and Market Share
Systems Integration
Total Retail Systems Integration Worldwide Forecast Through 2020
Vendor Rankings – Top 15 Vendors for Systems Integration Services by $ and Market Share
Infrastructure Services 
Total Infrastructure Services Worldwide Forecast Through 2020
Vendor Rankings – Top 15 Vendors for BPO Services by $ and Market Share
Vendor Rankings – Top 15 Vendors for IT Outsourcing Services by $ and Market Share
Vendor Rankings – Top 15 Vendors for IT Outsourcing Services by $ and Market Share
Strategy Services 
Total Retail IT Strategy Services Worldwide Forecast Through 2020
Vendor Rankings – Top 15 Vendors for Strategic Consulting Services by $ and Market Share
Vendor Rankings – Top 15 Vendors for Application Development Services by $ and Market Share
Vendor Rankings – Top 15 Vendors for Digital Transformation Services by $ and Market Share
Vendor Profiles (see above for what’s included)
Methodology
Appendix – Categories of Software Included

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