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Worldwide Voice and Text Messaging Communications Platform-as-a-Service Forecast, 2018–2022

Worldwide Voice and Text Messaging Communications Platform-as-a-Service Forecast, 2018–2022

This IDC study forecasts the worldwide voice and text messaging communications platform-as-a-service market to grow from $2 billion in 2017 to $10.9 billion in 2022."The next stage of CPaaS, which can be labeled CPaaS 3.0, is already taking shape. The leaders of the core CPaaS segment such as Twilio and Nexmo have already moved beyond the basic API -functions to encompass integrated platforms that offer a suite of services that will further deconstruct the toolset. This will bring APIs to a new layer of knowledge workers beyond developers and into the C-suite and into new segments such as contact center and IoT," according to Courtney Munroe, GVP, Worldwide Telecommunications of IDC.


IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Digital Transformation
Customer Experience
Industry Momentum
Inhibitors
Industry Misconceptions
Challenges of Implementing Digital Transformation
Significant Market Developments
Changes from Prior Forecast
Market Definition
Methodology
Related Research

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