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Worldwide IT Service Management Software Market Shares, 2017: First Look

Worldwide IT Service Management Software Market Shares, 2017: First Look

This IDC study provides an analysis of the worldwide IT service management software market in calendar year 2017. The study includes the worldwide market revenue and growth rate for the total market in 2017 as well as revenue, market shares, and growth rates of the leading vendors. A three-year history showing vendor revenue data and trends for 2015–2017 is also provided (refer to Table 1) along with worldwide revenue in current and constant currency (refer to Figure 2), worldwide revenue share by region (refer to Figure 3), and worldwide revenue share by on-premise/public cloud (refer to Figure 4).“Service management platforms (IT or enterprise) have the potential to accelerate ‘digital transformation’ by enabling intra- and inter-enterprise collaboration activities,” commented Shannon Kalvar, research manager, IT Service Management and Client Virtualization Software. “However, the platforms will need to mature in terms of their ability to operate and retire these complex, ambiguous processes before they can realize this potential.”

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

Market Share

Who Shaped the Year




Market Context

Significant Market Developments


Market Definition

IT Service Management

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