Worldwide Problem Management Software Market Shares, 2014: 3rd Platform Technologies and Delivery Models Drive Growth
This IDC study provides a competitive analysis of the worldwide problem management software market in calendar year 2014. The study includes worldwide market revenue and growth rate for the total market in 2014 as well as vendor revenue, market shares, and growth rates of the leading vendors. A three-year history showing vendor revenue data and trends for 2012–2014 is also provided."The problem management software market continues to be impacted by growing acceptance of cloud and mobility initiatives in the enterprise," comments Robert Young, research manager, End Point Device and IT Service Management Software. "As many IT service and support organizations seek to transition themselves from reactive call centers to proactive business enablers, IT buyers are placing increased importance on problem management solutions that offer advanced self-service and collaboration capabilities, delivered across multiple device types, as well as provide capabilities for expanding product usage into LOB units.