Worldwide Problem Management Software Market Shares, 2016: SaaS Delivery and Advanced Self-Service Capabilities Fuel Double-Digit Market Growth
This IDC study provides a competitive analysis of the worldwide problem management software market in calendar year 2016. The study includes worldwide market revenue and growth rate for the total market in 2016 as well as vendor revenue, market shares, and growth rates of the leading vendors. A three-year history showing vendor revenue data and trends for 2014–2016 is also provided."IT service management (ITSM) will continue to evolve from a reactive to a proactive posture in terms of both adopting and supporting new technologies. Thus IT support staff will seek solutions to better utilize its massive storage of data associated with business users' preferences, priorities, and practices to create faster, smarter, easier, and more intuitive interactions with its customers," comments Robert Young, research director, IT Service Management and Client Virtualization Software. "Savvy IT leaders are increasingly seeking problem management solutions that offer big data–driven predictive analytics, automation, and artificial intelligence (AI) to reduce the need for manual processes, such as filling out forms and sending emails, and deliver an experience that end users prefer and enhances IT and business productivity.
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.Download eBook