Worldwide and U.S. IT Outsourcing Services Forecast, 2018–2022: Continuing Shift to Managed Cloud Services
This IDC study provides IDC's forecast and spending for the worldwide and U.S. IT outsourcing services market for the 2018–2022 forecast period. This study also updates the previous forecast published in Worldwide and U.S. IT Outsourcing Services Forecast, 2017–2021: The Move to Managed Cloud Services."The IT outsourcing services market continues to undergo a fundamental shift to a new consumption and delivery model referred to as managed cloud services for which new players are entering and requirements are becoming more extensive," says David Tapper, VP, Outsourcing and Managed Cloud Services at IDC. "Building a successful managed cloud services business will require that providers provide value-added solutions for managed cloud services, show the value of managing to business outcomes, offer robust portfolio of services, build an 'intelligent' management platform, emphasize depth and breadth of knowledge with the customer's business, create a seamlessly integrated organization, support the integration of IT-OT managed services, develop a long-term investment strategy, and invest in public cloud infrastructure for the long term."
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