Worldwide and U.S. IT Outsourcing Services Forecast, 2016–2020
This IDC study provides IDC's forecast and spending for the worldwide and U.S. IT outsourcing services market for the 2016–2020 forecast period. This study also updates the previous forecast published in Worldwide and U.S. IS Outsourcing Services 2015–2019 Forecast (IDC #255352, April 2015)."The IT outsourcing services market is undergoing a fundamental shift to a new consumption and delivery model referred to as cloud services that include many new competitors and customer options," says David Tapper, VP, Outsourcing and the Impact of Cloud Services at IDC. "Building a successful cloud-based outsourcing managed services business will require that providers define the end-state structure of a 'pure-play' cloud service provider and ecosystem, create a framework to determine the pace of transition, establish and monitor critical business and performance metrics, define an optimal market penetration strategy, understand total risks and risk tolerance, and develop a road map of critical investments."