Worldwide and U.S. Outsourced Document Services Forecast, 2018–2022
This IDC study analyzes the outsourced document services marketplace: in-house production print services, mailroom services, print sourcing and procurement services, and imaging and document archival services. This document updates Worldwide and U.S. Outsourced Document Services Forecast, 2016–2020 (IDC #US41984016, December 2016).Please note that any revenue generated by centralized services that are included as a component of a managed print and document services (MPDS) or basic print services (BPS) contract is excluded from this forecast. That revenue is included in Worldwide and U.S. Managed Print and Document Services and Basic Print Services Forecast, 2017–2021 (IDC #US41264717, May 2017), which will be updated in May 2018. In addition, the business process outsourcing (BPO) document services segment is covered in Worldwide Business Workflow Automation and Optimization Forecast, 2018–2022 (IDC #US42614717, March 2018)."The outsourced document services market continues to show long-term stability," says Robert Palmer, research vice president, IDC Imaging, Printing, and Document Solutions. "Although certain segments are mature, substantial revenue opportunities remain for those vendors able to capitalize on customer needs and key market trends. The ability to execute and demonstrate service excellence are important areas where vendors should look to separate from the competition."