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Worldwide Offshore Key Horizontal BPO Services Forecast, 2015–2019

Worldwide Offshore Key Horizontal BPO Services Forecast, 2015–2019

This IDC study presents forecasts of spending (customer expenditures) for the offshore horizontal BPO services market for 2014-2019 that includes HR, finance and accounting, procurement, and customer care by four importing regions (United States, Canada, EMEA, APAC). This study includes advice to providers of BPO services, an analysis of key market and industry trends by importing market, key market drivers and inhibitors, significant market developments, and highlights of key changes from the prior forecast. This study also updates the previous forecast published in Worldwide Offshore Key Horizontal BPO Services 2014–2018 Forecast (IDC #252044, October 2014)."Offshore BPO providers continue to grow their BPO businesses; however, like all other BPO providers, they are faced with a fundamental structural change in the market as buyers increasingly demand to consume services via newer models involving platform-based (cloud) service delivery capabilities while getting access to more detailed insights into their business processes," says David Tapper, vice president, Outsourcing, Managed and Offshore Services at IDC. "The impact on these traditional BPO providers will require that they balance the need to support both traditional and cloud-based service delivery models, invest heavily in automation, provide business analytics, and seek new markets driven by new capabilities such as IoT and home automation services."

Please Note: Extended description available upon request.


IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Worldwide Offshore-Based Horizontal BPO Services Spending Forecast
Forecasts by Importing Regions
U.S. Offshore-Based Horizontal BPO Services Spending Forecast
Shift to New Consumption and Delivery Models
Canada Offshore-Based Horizontal BPO Services Spending Forecast
EMEA Offshore-Based Horizontal BPO Services Spending Forecast
APAC Offshore-Based Horizontal BPO Services Spending Forecast
Market Context
Drivers and Inhibitors
Drivers
Optimizing Financial Management
Ensuring Business Operations
Inhibitors
Security
Lack of Specific Firm Knowledge
Substitution
Significant Market Developments
Changes from Prior Forecast
Market Definition
What Is Not Covered
Local Players
Captive and Channel Customer Expenditures
Offshore R&D/Engineering Services or IT Service Activities
Offshore Versus Nearshore
Offshore Versus Outsourcing
Offshore Player Versus Local Player Market
Total Offshore Market
A Note on Cloud
A Note on the Term "Managed Services"
Methodology
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