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Worldwide Offshore-Based Horizontal BPO Services Forecast, 2018–2022

Worldwide Offshore-Based Horizontal BPO Services Forecast, 2018–2022

This IDC study presents forecasts of spending (customer expenditures) for the offshore-based horizontal BPO services market for 2018–2022 that includes HR, finance and accounting, procurement, and customer care by four importing regions (United States, Canada, EMEA, and APAC). This study includes advice to providers of BPO services, an analysis of key market and industry trends by importing markets, key market drivers and inhibitors, significant market developments, and highlights of key changes from the prior forecast. This study also updates the previous forecast published in Worldwide Offshore-Based Horizontal BPO Services Forecast, 2017–2021 (IDC #US43176517, November 2017)."The offshore BPO services market continues to face challenges that are driven by geopolitical instability, customer shift to new service models (e.g., cloud), and increasing pressure to automate labor processes, all of which are driving fundamental changes to provider businesses," says David Tapper, vice president, Outsourcing and Managed Cloud Services at IDC. "Key areas of focus that will enable offshore BPO providers to maintain a competitive edge must include leveraging cloud as the core delivery platform, being proactive about automation, building a strong partner ecosystem, developing an intelligent management platform, and investing in robust security and data compliance capabilities."

Please Note: Extended description available upon request.


IDC Market Forecast Figure
Executive Summary
Advice for Service Providers
Market Forecast
Worldwide Offshore-Based Horizontal BPO Services Spending Forecast
Forecasts by Importing Regions
U.S. Offshore-Based Horizontal BPO Services Spending Forecast
Managed Digital Services Maturity Benchmarking
Intelligent Management Platform
Canada Offshore-Based Horizontal BPO Services Spending Forecast
EMEA Offshore-Based Horizontal BPO Services Spending Forecast
APAC Offshore-Based Horizontal BPO Services Spending Forecast
Market Context
Drivers and Inhibitors
Drivers
Optimizing Financial Management
Supporting Critical Business Needs
Inhibitors
Security
Substitution
Significant Market Developments
Changes from Prior Forecast
Market Definition
What Is Not Covered
Local Players
Captive and Channel Customer Expenditures
Offshore R&D/Engineering Services or IT Service Activities
Offshore Versus Nearshore
Offshore Versus Outsourcing
Offshore Player Versus Local Player Market
Total Offshore Market
Methodology
Related Research

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