Worldwide Managed Cloud Services Forecast, 2017–2021: An Extraction View of Technology Outsourcing Services MarketsThis IDC study provides IDC's forecast and spending for the worldwide managed cloud services (MCS) market across eight major regions for the 2017–2021 forecast period. IDC views managed cloud services as an extraction view of IDC's technology outsourcing services markets involving application management (AM), hosted application management (HAM), hosting infrastructure services (HIS), IT outsourcing (ITO), and network and endpoint outsourcing services (NEOS). This is the first forecast for this market (for more details, see the Market Definition section as well as IDC's Worldwide Managed Cloud Services Taxonomy, 2017, IDC #US43147017, October 2017).This study also includes advice to providers of IT services, an analysis of key market and industry trends by key managed cloud services markets and regions, key market drivers and inhibitors, and significant market developments."The managed cloud services market is creating fundamental changes in the outsourcing industry involving the entrance of new providers, partnership ecosystems, investment requirements, and opportunities, though also bringing with it some critical challenges to players shifting from a world of noncloud (legacy) outsourcing," says David Tapper, VP, Outsourcing and Managed Cloud Services at IDC. "Building a successful managed cloud services business will require that providers build deep knowledge of their customers' businesses, embed professional services as part of MCS offerings, offer a robust portfolio of managed cloud services, provide a management platform for orchestration and instrumentation of partner ecosystems and services, offer a full array of partnerships, create MCS offerings to support industry-specific digital applications, incorporate a robust set of business resiliency and privacy capabilities, and establish critical KPIs to manage transition to a capex world."
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