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Worldwide Experiences Forecast, 2016–2020

Worldwide Experiences Forecast, 2016–2020

This IDC study forecasts the worldwide revenue for the experiences market for the 2016–2020 period. The experiences market includes customer experience, workforce transformation, business networks, and commerce."As consumer expectations heighten, there will be more focus on delivering against business expectations, and the rest of the business, especially the workforce, has a huge role to play," says Mary Wardley, program vice president for IDC's Customer Experience and Contact Center program.

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Consumer Expectations
User Expectations
Conversational Context
Business Model Disruptors
Significant Market Developments
Changes from Prior Forecast
Market Definition
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